skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,833 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to purchase tickets, customer service reps also good”

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Posted 5 years ago

“I found it easy to use and ordering was very clear.There was a couple of glitches but they were soon sorted. I will be using Skiddle again.”

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Posted 5 years ago

Hello Kay, Thank you for leaving your review. I have just tried to call you but couldn't reach you. I'm keen to look into your review further with regards to the glitches you had experienced as we are always aiming to improve the ticket buying process. Please can you either call me back on 033 33 01 01 01 or respond back to the email I have just sent to the address on your order. Thank you in advance! Abbie

Posted 5 years ago

“I found ordering my tickets very easy was straight forward. Will definitely be ordering tickets from this site again”

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Posted 5 years ago

“Efficient and quick”

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Posted 5 years ago

“Good website for ordering tickets, Lay out could be a bit more aesthetically pleasing and sometimes feel like the mobile version (when using a web browser not the app) can be a bit annoying. App works like a charm.”

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Posted 5 years ago

Hello Ross, Thank you for taking the time to leave a review. I'm happy to hear that you found the website good for ordering tickets. With regard to the layout of the website, we strive to make it as accessible and clear as possible. However, we welcome all feedback so if you have any ideas on how we could improve, please let me know! I'm sorry to hear that you found the mobile version annoying to use. We would always recommend using the Skiddle app as it 'works like a charm' and provides the most simple and smooth booking experience. I'm glad that you agree! Thanks for being our customer and I hope you enjoy your weekend! Best wishes, Leona

Posted 5 years ago

“Never heard of Skiddle before but I was pleased to see that they operate a fair returns policy if gig is cancelled. That said, at checkout, I was offered insurance to cover all eventualities, which I declined but was swiftly informed by Skiddle (following my feedback) that this type of insurance is for extreme situations which prevent attendance, such as death in the family or serious health issues. There is a choice of App-based ticket scanning or print-at-home.”

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Posted 5 years ago

Hello Christine, Thank you for taking the time to leave a review. I've just tried to give you a call but unfortunately reached your voicemail. However, I will offer some guidance here. I'm happy to hear that you are pleased with our fair refunds policy! With regard to Refund Protection, this covers you in exceptional circumstances such as a death or illness. For more information on this, please head here: https://www.skiddle.com/refund-protection.php I'm sorry to hear that you encountered an issue when loading the Skiddle app. We offer a number of ways to access your tickets and i'm happy that you have managed to print the tickets. I can see from your order that the tickets for this event are RapidScan. Tickets can then be accessed via your Order History from the confirmation email. This is an extra layer of security to keep your tickets out of the wrong hands. Head here for further information: https://help.skiddle.com/hc/en-us/articles/360003688117 The 10p charge is an optional SMS confirmation. This is not required in order to access your tickets but is simply there in case you wish to receive confirmation of your booking via text. I hope this information helps to clarify! Best wishes, Leona

Posted 5 years ago

“Saw tickets that I wanted. Bought them. Easy.”

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Posted 5 years ago

“The website was easy to navigate.”

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Posted 5 years ago

“It was easy to book”

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Posted 5 years ago

“Straight forward system to order and then once purchased to view the purchase.”

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Posted 5 years ago

“Easy to use and navigate the site...could do with an option to pay by paypal”

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Posted 5 years ago

Hello Darren, Thank you for leaving your feedback. We're always aiming to make the booking process as customer-friendly as possible so I'm glad to hear you found using Skiddle easy. With regards to Paypal, we don't use this as a payment method as the funds for each order are paid directly to each independent event promoter and unfortunately, this platform does not offer us the ability to refund individual transactions should your event be cancelled/postponed. Although this isn't an option for payment, don't forget we offer Apple Pay and Android Pay within the Skiddle app. I hope this information helps! Kind regards, Abbie

Posted 5 years ago

“Easy instructions to follow, quick connection to the link and quick response to purchase.”

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Posted 5 years ago

“It’s a good app and good booking process. It could be a bit quicker and easier though. I would use it again. I’ve already used it several times. It’s very trustworthy.”

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Posted 5 years ago

Hello Kenneth, Thanks for taking the time to leave your review. Here at Skiddle, we always aim to make the process as customer-friendly as possible so we appreciated the feedback! Please do let us know what we could have done to make you four-star into a five-star? Best wishes, Tia

Posted 5 years ago

“You can only purchase a maximum of 10 tickets at booking then have to go on a waiting list for any additional tickets you require”

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Posted 5 years ago

Hello Phill, Thanks for taking the time to leave your review. I've just tried to call you but we don't hold your number. Please be aware Skiddle offer a self-service system for both customers and the event organisers. This meaning that the organisers for the event determine the number of tickets available to purchase in one order. If you are unsure of the availability then you can call our friendly Customer Care on 033 33 01 01 01 and we'll advise if there are enough tickets for your party before booking. If you do wish to purchase any more tickets you can head to the events listing on Skiddle. I can see that tickets are still available for this event. https://bit.ly/2SqxUR8 Best wishes, Tia

Posted 5 years ago

“Simple click! click! click! All done! Bit too simple, really. As in, no long waits, no error messages, no spinning circle of impending doom, no existential angst nor lost tickets in a suspended wait list of eternal pain. Just the tickets. Thank you. Tickety Boo.”

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Posted 5 years ago

“Simple. Straightforward. Will definitely use again.”

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Posted 5 years ago

“I am only giving it 4 stars because I thought my ticket would have been sent out by now so I’m not rushing about last minute to get it”

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Posted 5 years ago

Hello, Thank you for taking the time to leave a review. With regards to your tickets, an email confirmation, is sent automatically once you have placed your order. However, I have now resent this to your email so you should receive this shortly. I'd recommend checking your junk/spam folder in case the email has been received here. For future reference, if you are ever unable to locate your email confirmation, you can always head to skiddle.com/orders and click 'Resend receipt'. For more information on your confirmation email, please head here: https://help.skiddle.com/hc/en-us/articles/360003605718 I hope this helps to clarify! Kind regards, Tia

Posted 5 years ago

“Overall was an easy experience booking and order confirmation came through instantly which was good. Would happily use Skiddle again.”

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Posted 5 years ago

“The description of an event can be confusing so not sure if the issue lays with skiddle or the event. I did get a speedy reply though”

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Posted 5 years ago

Hello there, Thank you for taking the time to leave your review. I can see that you have been in touch with my colleague and I'm glad to hear that your query has now been resolved. To clarify, your email confirmation will state the date that the event starts and also the date that you have actually purchased for. On your download/printed RapidScan ticket it will also clarify the specific ticket type you have purchased. For further information, you can check out this handy FAQ: help.skiddle.com/hc/en-us/articles/360004621497 I hope that this helps! Kind regards, Abbie

Posted 5 years ago

“This was the first time I have used this site. I am not very tec minded but found the process easy enough.”

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Posted 5 years ago

Hello Linda, Thank you for providing your feedback, it's greatly appreciated. I'm happy to hear that you found using Skiddle to book tickets easy! If there's anything we can do to reach that 5-star review from you, we would love to know. Thank you in advance! Abbie

Posted 5 years ago

skiddle is rated 4.4 based on 25,833 reviews