skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,833 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good found easy to use would definitely use againThanks”

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Posted 4 years ago

“My tickets came by email but I don’t have a printer. The only option I have is to download to my phone which I’m reluctant to do as I may change my phone by July? Skiddle have responded quickly advising me to either go to a library to print my tickets or get a friend with a printer to print them for me! I was hoping they would send me my tickets by post but because I didn’t request this when I ordered them it couldn’t be done. I have agreed to sort it out myself.”

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Posted 4 years ago

Hello Yvonne Thanks so much for taking my call yesterday! During the call, we discussed the options available to you with regards to a friend or family member printing the tickets on your behalf. I also ran you though using the Skiddle app. Even if you get a new phone, the tickets wil show on the app. For more information on this please check out the following FAQ section: https://help.skiddle.com/hc/en-us/sections/360001447231-Ticket-Access-Delivery Best wishes Shelby

Posted 4 years ago

“Good once I understood how to view my tickets.”

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Posted 4 years ago

“Easy ordering process and the website and app look informative”

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Posted 4 years ago

“Only issue was I had to keep putting password in as kept saying that they didn't match. It would help to be able to see what was being typed in case there was a typo. Otherwise all good”

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Posted 4 years ago

Hi Sue Thanks for taking the time to leave your review and it was great to speak with you earlier today. From our conversation, it sounds like it was the password you were having difficulties with, rather than the email address. You suggested that the option to 'show password' would be useful, especially if you are unaware if you made an error or not. I will pass this information onto our technical team for future improvements. I hope this helps and have a great time at the event" Kind Regards Corinne

Posted 4 years ago

“Really easy was a bit of a faff having to login- guest option was good!”

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Posted 4 years ago

“It works great... one suggestion though, please take PayPal!!!”

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Posted 4 years ago

Hi Jo Thanks for taking the time to leave your review. Unfortunately, we are unable to use PayPal as a payment provider as it doesn't offer us the flexibility we need. Within our app, we offer a number of easy solutions for quick purchases such as the integration of Apple and Google Pay, as well as the saved cards feature *available in iOS currently. I've provided a useful FAQ below: https://help.skiddle.com/hc/en-us/articles/360006613878-What-are-saved-cards-on-the-mobile-app- I hope this information helps and have a great time at the event!. Kind Regards Corinne

Posted 4 years ago

“Good service and quick”

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Posted 4 years ago

“Easy and quick to order”

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Posted 4 years ago

“Easy to use for searching events & ordering tickets. The only problem occurs if l need to make a disabled-specific order, these tickets are very difficult to get hold of (past experience with Gatecrasher events)”

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Posted 4 years ago

Hi Susan Thanks for leaving your review. Your comments are important to us so thank you for taking the time to speak with me today. At Skiddle, we want events to be inclusive and enjoyable for everyone and we do offer an in-house Access scheme, however, I can see that this event organiser has not yet signed up for this facility. We also want to make sure that their ticket buying experience is as seamless as anybody else’s and I can appreciate that you would have had a simpler experience if certain information was available on the event listing before purchasing. I have contacted the event organisers with the questions that we spoke about in our phone call and I'll keep you updated as soon as I have more information. I hope this helps and thanks again for using Skiddle. Kind Regards Corinne

Posted 4 years ago

“Easy to use, will see how good they are when I try yo print tickets at my nieces I dont have a printer.”

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Posted 4 years ago

“Was easy and quick to book my tickets. Will definitely use them again.”

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Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

Hello Jack, Thank you for providing your review and for taking my call just now. It was great speaking with you and I'm glad to hear you have now have access to your order on the app via the auto-log in. To clarify the issue, this occurs when Office 365 has encountered an internal error. We recommend turning off the Microsoft Threat Protection facility or contact Microsoft to ask why they're having errors. Head here for more info: https://bit.ly/3dhU416 I hope you enjoy the event! Best regards, Abbie

Posted 4 years ago

“A little annoyed that I paid for refund insurance that I added by mistake and there is no way for me to remove that from my order and get a refund for it I bought two bundles of six tickets costing 42 pound!!”

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Posted 4 years ago

Hello Sarah, Thank you for taking the time to provide your review. I can see that you have spoken to my colleague on the phone regarding your query already. I'm afraid as advised, we are unable and simply don't have the facility to refund the Refund Protection after the order has been placed. I hope that this helps to clarify. Best regards, Abbie

Posted 4 years ago

“Hi I found booking tickets with you very simple and quick to do thanks”

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Posted 4 years ago

“Was simple to use and uncomplicated.”

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Posted 4 years ago

“The overall experience was very good. Rhe only thing that I found confusing was O elected to continue with fb. Then it stated it would track my like pages and personal information. I wasnt sure about this especially with all the scams these days so I went back and purchased as a guest as this process was more familiar to me. So it did end up taking a little longer than it should.”

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Posted 4 years ago

Hello Anonymous Thank you for taking the time to review your purchase! I am happy to hear the overall experience was positive. Since I read your review, I have been doing some research in the hope to offer some clarification and reassurance for you. When a user logs into the Skiddle website via facebook, they are shown a screen that asks their permission for certain things, such as the Name, Email, Picture as mandatory. Then it will ask the user if they wish to give Skiddle access to their “Likes” to help Skiddle personalise their experience and help suggest more personalised events to the user based on their likes. This is completely optional and if this is declined, we won’t do anything, so the user is in full control. If they accept, we have access to their public likes and store them against their preferences. Please be aware public likes are visible to anyone. I hope this has put your mind at ease and that you enjoy the event! Best wishes Shelby

Posted 4 years ago

“quick and easy”

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Posted 4 years ago

“When a ticket became available I would click on pay and it would refresh and say it was unavailable. This happened multiple times to me and my cousin. I was only allowed to buy 1 ticket so I got one but my cousin didn’t because everytime he tried to pay, the page would refresh. Super unfair and now he can’t go and I have no one to go with. Edit: I was contacted by Shelby who was very helpful and friendly. Amazing customer service :)”

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Posted 4 years ago

Hello Emily Thank you for taking the time to leave a review. It was lovely to speak to you just now! Thanks again for taking my call. I'm sorry to hear of your trouble purchasing. As mentioned on the call, the issues faced were simply a result of the huge demand for your event! Please be aware that the event organisers list their events on our self-service website. This means that they can limit the number of tickets available to purchase within one order. I'm also sorry to hear your cousin wasn't so lucky in securing a ticket! As I mentioned, I have raised this internally and we have suggested that the event organisers use out Re:Sell service. Re:Sell will not only give you a chance to possibly receive a refund but there may be some more tickets available to allow your cousin to attend with you! For more information please check out the following FAQ section: https://help.skiddle.com/hc/en-us/articles/360004404037 I have also contacted you privately with some more event-specific information. I hope this has helped and that you manage to enjoy the event. Best wishes Shelby

Posted 4 years ago

“Quick & Easy. Kept up to date with event Info during Pandemic. Refund completed and now able to buy for the revised event. All good”

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Posted 4 years ago

skiddle is rated 4.4 based on 25,833 reviews