skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,833 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased several tickets and never had any problems so all good…a little complimentary ticket and I’ll give 5 stars 😂”

Helpful Report

Posted 4 years ago

“Quick bookings, clear layout. Similar to lots of mainstream event websites. Looking forward to my event and hope to receive updates in email format.”

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Posted 4 years ago

“Fairly straightforward and logical booking system but 6 minutes is not enough time to review your order. It is confusing enough, making sure you order the correct ticket for the festival, camping and Car parking without being rushed.”

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Posted 4 years ago

Hello, Great to speak to you earlier! I’m glad I could help you gain a better understanding on why we have a 6 minute limit at time of purchase. That being, it gives all of our customers a fair opportunity to acquire tickets. We have an opt-in ‘saved card feature’ (ios app only) where you’re able to upload your card details to your Skiddle account to make the payment process more efficient. Please click on the following faq’s for further guidance. How do I add a new saved card on the mobile app? - https://bit.ly/3fNjjL4 What are saved cards on the mobile app? - https://bit.ly/3fYGRve How do I use a saved card on the mobile app? - https://bit.ly/3vMsKQF Is saving my card on the mobile app secure? - https://bit.ly/3fIuOn8 I hope that this helps and please let me know if there is anything else I can assist you with in the future! Best Regards, Elle

Posted 4 years ago

“Everything went OK”

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Posted 4 years ago

“Was easy to.book good website to book.events”

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Posted 4 years ago

“I was initially a little disappointed with Skiddle as I had not had any confirmation of my purchase. However, I am most impressed with the excellent customer service. After raising this, the tickets were dispatched almost immediately and a member of the customer service team contacted me shortly after. I was not able to take the call but they left a polite, friendly message to apologise. As good customer service is of paramount importance to them, I would definitely buy from them again and would definitely recommend them.”

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Posted 4 years ago

“Not sure how you get your tickets so I'll have to wait and see?”

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Posted 4 years ago

Hi Martin, Thank you for taking the time to leave your review! I have just resent your collection email to your inbox, so you can view your tickets within the app, please click the ‘use the Skiddle app’ link within that email. From here you'll automatically be logged into the app and your tickets will appear in the 'My tickets' section. You can also see your tickets within your ‘order history’ www.skiddle.com/orders Please head over to the following faq’s for further guidance Ticket Access & Delivery - https://bit.ly/3vjavBR Why are my ticket(s) not showing in my account? - https://bit.ly/3fhIfu8 I hope that this helps! Best Regards, Elle

Posted 4 years ago

“Easy process”

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Posted 4 years ago

“Great service when I phoned about not getting text”

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Posted 4 years ago

“It was really easy and straightforward”

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Posted 4 years ago

“Well see after a couple more times”

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Posted 4 years ago

“We experienced issues when attempting to print out the ticket. We could not contact anyone as the telephone lines confirmed you were closed. We had to print the ticket last minute. However it is good that you provide an alternative PDF ticket to print if you cannot access the electronic ticket. The emergency line of mode of contact should be clearer.”

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Posted 4 years ago

Hello there, Thank you for taking the time to provide your feedback and for taking my call just now. It was lovely speaking with you regarding your comments. Once again, I can only apologise that you struggled to print off your ticket. As advised on the call, I find the easiest way to access your ticket is through the Skiddle app. I'm glad you managed to attend the event! Thank you for using Skiddle. Best regards, Abbie

Posted 4 years ago

“All very easy, unlike some sights which can drive you doolally, no stress.”

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Posted 4 years ago

“This was a very easy service to use, very intuitive and simple to use.”

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Posted 4 years ago

“Didn’t fint it easy to find the event i was looking for, but once i did it was straight forward.”

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Posted 4 years ago

“Easy to use”

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Posted 4 years ago

“Easy way to access/buy tickets”

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Posted 4 years ago

“I had to wait 20 mins in virtual queue and due to demand didn't get best price but was not much of a difference just would be more satisfying to get cheapest price possible. Next time I will log on earlier, no problems overall though.”

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Posted 4 years ago

“First time of using and my sale didn’t go through so had to do it all again ,The second time went through all ok”

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Posted 4 years ago

Hi Andy Thanks for taking the time to leave your review and I'm sorry to hear this. I would love to give you a call about this, so I have sent you a private message to ask for your details, and if you could provide your phone number that would be great! I'm glad to hear that you were able to purchase tickets in the end and I hope you have a great time at the event! Kind Regards Corinne

Posted 4 years ago

“Booking tickets was nice and easy clear instructions but still waiting an email with my booking confirmation over 13 hours later After mentioning the lack of confirmation email on this review an email was sent and even a voicemail message so I have changed my stars to 4”

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Posted 4 years ago

Hello Joy Thank you for taking the time to leave a review. I have just tried to give you a call to resolve this, sadly I reached your voicemail. Your ticket collection email which contains full ticket download instructions has now been resent and will appear in your inbox. It's also worth knowing that your ticket collection email can be resent, at any time, by heading to www.skiddle.com/orders. For more information, check out the following FAQs: https://help.skiddle.com/hc/en-us/sections/360001447231-Ticket-Access-Delivery I hope that this has helped and enjoy the event! Best wishes Shelby

Posted 4 years ago

skiddle is rated 4.4 based on 25,833 reviews