Name: skiddle
Rating: 4.40

“Misleading refund policy didn’t get one”

Posted 1 year ago

Hi Henry, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 year ago

“When you are French and the site crashes..... a real horror”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“Poor!! Paid for VIP tickets for Look a Like Festival today and couldn't believe when got there, no VIP really!! Tiniest area, with zero view as blocked by the worlds worst toilets that had no hot ir any water whatsoever to wash your hands!! Better view from cheaper tickets, very poor abs total top off. Why charge VIP prices especially when can't provide it even when checking in, one queue, no fast track!! Waste of mo ey and not worth it!!! Absolute daylight robbery!! Be careful paying for upgrades with this company as cannot provide what they are charging for!!!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“Just not a very enjoyable experience .”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“Can’t see my festival ticket on app”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 year ago

“Well what can I say about the Look A Like festival in Middlesbrough, apart from it was absolutely wet and VIP was VILooo. Who create a VIP area and plan a tiolet block between you and the fcuking stage! What a waste of money. Never again 😒 happy to supply photo asthis site won't let me upload them. Shock!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“Had difficulties booking on line and loading app. In the end I lost the £35 I had paid and so could not attend the event on Saturday 14 July 2024. The price is high anyway and there are other costs involved along the booking. It all seemed very mercenary.”

Helpful Report

Posted 1 year ago

Hi Jacqueline, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 1 year ago

“Nothing at all like advertised a waste of money”

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Posted 1 year ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Why are you emailing me”

Helpful Report

Posted 1 year ago

Hi Jake, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“It said event cancelled”

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Posted 1 year ago

Hi Sophie, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Were do i start , dance tent was over crowed at one point, it was dangerous , website says cash or card, most only took card , not enough toilets for the festival , people fighting over getting to toilets , they were vile even when it you first went in at 11am And to top it off the coaches getting out was a joke, Nobody knew what they were doing , some bus drivers wernt even letting people on and leaving them behind , Can’t help the mud and rain but that definitely didn’t help at all The prices of food and drink are stupid prices to, I get its festivals prices for drinks but when your getting ripped off it’s not nice at all And the chairs that were on the main stage were getting bad to Bring back how you had it last year was so much easyier to get to main stage , plenty of time I nearly tripped over chairs Please have a re think but the lay out next year ,”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“We were expecting a tribute act on or even a drag queen very disappointed it's put me of going back just a dj playing country songs I could do same at home not happy”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Over complicated system that should be straight forward. I only used Skiddle because I had to, didn’t want to drive for a hour & not get in. First I have to download a app Then after doing that & finally getting a ticket I was unable to transfer iinto my wallet on the iPhone. So I thought I’d see if there’s a help desk, only to find it’s a self service help desk which is about as useful as a chocolate tea pot. So once I’ve attended & used my ticket We will have to part company 😀”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“VIP experience at Human League, Herrington Park Sunderland was hell on earth, total and utter rip off. Absolute utter disgrace. I understand some people are seeking legal action and have spoken to the police from the reviews. Many people blaming Skiddle but Event Organisers or Skiddle need to refund us and compensate all who paid £107 not £44 as general admission people got a much much much better experience”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 1 year ago

“I am annoyed to be asked to review a service that was entirely average and unimportant. Stop being so needy.”

Helpful Report

Posted 1 year ago

Hi Joshua, Thank you for your feedback. We always ask customers to review our service because we always want to improve. I can see you're not a fan of the review requests, so we'll definitely take that advice on board. Please also note that you can just delete the email :) Thanks, LB Skiddle Customer Support

Posted 1 year ago

“Cancelled our tickets to an event.”

Helpful Report

Posted 1 year ago

Hi there, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle do not cancel any events. This would have been done by the event organiser. We are solely just the booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support

Posted 1 year ago

“Booking was great and easy but , Viewing/ accessing tickets after purchase, difficult download , passwords etc very annoying . Email PDF of ticket shows only one ticket , not the full order. for someone not good with internet / computer programs not a good system. Not dyslexic or learning difficulty friendly”

Helpful Report

Posted 1 year ago

Hi Maureen, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“An event I was due to attend got cancelled, and Skiddle haven't refunded the money.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“It kept glotching when trying to add ticket to basket. The quantity would go up and down. Had no control. So bought tickets one by one.”

Helpful Report

Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“No email address to be ground on website. Refusing to refund for sn event that skiddle have cancelled, despite holding £30,000 from the organisers. Appear to be total lies, please prove me wrong”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews