Name: skiddle
Rating: 4.40

“cant speak to anyone, wanted to swap tickets from sunday to saturday, not possible, rubbish service”

Posted 1 week ago

Hi David, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“I bought the wrong ticket by mistake but had to buy another ticket as they wouldn’t give me my money back”

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Posted 1 week ago

Hi Sharon, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 6 days ago

“Horrible, racist staff specifically manager”

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Posted 1 week ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 6 days ago

“No tickets.”

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Posted 1 week ago

“It's was the worst event I have ever been to in my life, absolutely appalling.its was basically a field with nothing in it.”

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Posted 1 week ago

Hi John, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 6 days ago

“Awful organisation. We paid extra for parking however, no one checked anything when we arrived so we may as well have not paid. Hottest day of the year and there were no water stations or shaded areas. Not enough bars to serve drinks. Queues were awful. Took us 40 minutes to get our first drink. When we went back to the bar we gave up as the queue hadn’t moved in 20 mins. There were medical teams going round spraying people with water as it was that hot and no shade and everyone was struggling to get drink. The only good thing was Ultrabeats set.”

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Posted 1 week ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 6 days ago

“Would help if we were refunded booking fee too. Rug pull the event and cancel it would expect FULL refunds”

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Posted 1 week ago

Hi Dylan, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 1 week ago

“Nice one madam”

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Posted 1 week ago

“I booked tickets through a proxy site which then led me to booking via this site in error. After receiving the tickets, I realised the wrong event and called immediately only to be advised that I cannot resell or get refund of tickets. What a scam. Genuine error occurs and I have re-purchased tickets for the location and date I needed but still no word or refund from Skiddle forthcoming. The worst booking experience ever”

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Posted 1 week ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Tried three times to pay for tickets for Manchester pride, keeps saying timed out, is there a fault on your system. Absolute joke”

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Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“I bought tickets for olivia dean and added them to my basket. It took me to the next page where it said my tickets were reserved for the next 8 minutes. After putting in my payment information after around 4 minutes maximum, it errored after confirming payment. When refreshing it said the tickets ‘could not be found’ even though they should have been reserved. Even after refreshing it wouldn’t work, i had to duplicate the tab and then the payment worked then. this needs fixing!”

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Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Why can't Skiddle accept ticket returns only instead of people reselling tickets for silly prices and the real fans missing out”

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Posted 1 week ago

Hi Lesseddo, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Very bad customer service”

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Posted 1 week ago

Hi Ciara, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 week ago

“Thet show a waiting list that never exists”

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Posted 1 week ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Last time I went to see heather at the cathedral, she sang four songs gs then finished , no explanation nothing, the crowd was in uproar , what a rip off”

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Posted 1 week ago

Hi Julia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 week ago

“DOWNLOADED THE APP BUT COULD NOT ACCESS TICKETS VIA LOGIN EMAIL ,ENDED UP PRINTING THEM”

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Posted 1 week ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 1 week ago

“Too many booking fee charges and having to pay for them being sent by email. I had to pay £1.25 for each ticket I bought on top of the price of each ticket. Don’t rate this company”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. HW Skiddle Customer Support Team

Posted 1 week ago

“Terrible organisation. VIP tickets couldn’t even see the stage. Queued for over a hour to buy food that was overpriced and badly cooked. Normal admission tickets were let in first despite VIP stating advance admission. Toilets were vile. Would never book with Skiddle again. Did concert this month with James Dean company 100 % better organised and priced.”

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Posted 1 week ago

Hi Wendy, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 week ago

“Unclear and confusing refund terms and an industry horribly underregulated taking every oppoortunity to screw people out of their hard earned money.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Selling tickets for Balloons & Tunes Monster Trucks Show - Newbury, talk about mispresentation, it was a glorified, well overpriced, aged fairground. One monster truck stationary for 99% of the time. Many other advertised events at the ‘show’ didn’t happen. It’s a prime report for Trading Standards.”

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Posted 2 weeks ago

Hi Michael, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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