Name: skiddle
Rating: 4.43

“Terrible. I was in the waiting room for hours to make sure I got in on time. Then when it finally let me buy tickets, it refreshed and prompted me to rejoin the queue. Eventually I got tickets but only barely as it was third release. So I ended up paying way more than early bird prices. Not impressed. Do better.”

Helpful Report

Posted 3 weeks ago

Hey there, Thanks for your feedback and I'm sorry to hear about the situation you encountered on our site. The team were on hand during this on sale and no issues could be located, this may have been down to wifi connection or the browser you were using. Have a great time at the event! AH Skiddle Customer Support Team

Posted 3 weeks ago

“We paid £10 for a ticket saying it was open until 2am. The venue shut at 12:45. We were asked to leave at 12:45 and we were misled. I am very disappointed.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). AH Skiddle Customer Support Team

Posted 3 weeks ago

“The event I bought tickets for was falsely advertised and there is no cool off period on the tickets. Waste of £60! As per the pictures, the event says the line up is made up of Sidney Charles, Kolter, Luuk van dijk, and locklead. However, the actual event has a different line up which isn’t evident on the event description, only when you look at the graphic (which is hard to see), you can see the line up is different. This was massively misleading and falsely advertised.”

Helpful Report

Posted 3 weeks ago

Hi James, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. The event organiser is responsible for inputting all event information on our site. It is also their decision whether to opt in to our Cool:Off feature. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 2 weeks ago

“Event staff refused entry to venue said the national entitlement card was not proof of id for my daughter”

Helpful Report

Posted 4 weeks ago

Hi Robert, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 3 weeks ago

“I had this ticket as I saw an instagram story promoting Nadal, which I like, but when I pay for it and receive the confirmation I saw another name which was not the artist I intented to see. I was quite dissapointed and contact the organizer for a refund. Until this day I didn't receive either a refund or a responce from the organicers.”

Helpful Report

Posted 4 weeks ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. Any other refunds have to be authorised by the event organiser. We don't recommend buying tickets using links which aren't provided by Skiddle. LEB Skiddle Customer Support

Posted 4 weeks ago

“Far too complicated and intrusive. I really resented having to use it and download the app. I didn't want to install more apps ( acrobat) just to be able to see a ticket. I've ended up just having a screenshot of the QR code and hope that is sufficient. I will delete the app after the concert”

Helpful Report

Posted 4 weeks ago

Hi, You can also access your tickets via your email confirmation. If you select 'Download Ticket as PDF' you can download your ticket without having to download the app. Thanks, LEB Skiddle Customer Support

Posted 4 weeks ago

“absolute nightmare not everyone is a digital or downloading expert. i have no printer. i have booked a ticket and can't download it - so many hurdles to jump through. i have now lost the details. so no ticket for the gig. Steve”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 4 weeks ago

“Have to log into app every time it’s not the quickest or easiest app to use”

Helpful Report

Posted 1 month ago

Hi, When you have signed into the app you should stay logged in. Please send us a message over to custcare@skiddle.com and we can help solve this for you. Thanks, LEB Skiddle Customer Support

Posted 4 weeks ago

“The booking experience was fine but the event was horrible, it was a waste of time and money :(”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 month ago

“Dress code should have. Erm given on booking the boys all wear tracksuits ridiculous”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 month ago

“I tried to cancel the tickets and paid the extra to do so. And I couldn’t go to the event on which I lost lost money not impressed don’t understand why you would pay an extra fee to cancel when you couldn’t. Lost out on money won’t be booking with this site again.. easier way to book tickets”

Helpful Report

Posted 1 month ago

Hi, Refund protection is a third-party company we use called TicketPlan. Refund Protection does not cover you if you simply are unable to attend the event. It is an opt-in service and when you opt in you agree that you have read the Refund Protection terms & conditions. Within the T&C's it states what the refund protection covers you for. LEB Skiddle Customer Support

Posted 1 month ago

“I ordered and paid for my Woodshop'24 Festival ticket online BUT it took several attemps/days then with help from my more savy IT daughter but she even struggles to be able to print the ticket !!!! I bought for 21st July event in Shropshire as i dont use aps. never had this problem before with any other Co hence low score for not being user friendly”

Helpful Report

Posted 1 month ago

Hi, Please use the link below to help you print your tickets! https://help.skiddle.com/en/articles/5306505-how-do-i-print-my-ticket-s Thanks LEB Skiddle Customer Support

Posted 1 month ago

“Simple RIP off..they sold me a ticket for event j couldn get in ...why?no single male entry ..but ofcourse skiddle did not mentioned that.horrible experiance”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 1 month ago

“I'm very very disappointed as I ordered t 2 tickets to 2 separate event's. I had the scan code which was my tickets for Tues 28th which we had to cancel. Heard nothing from then not even in spam regarding my cancellation of the Thurs tickets. Then on Thursday night when you went on skiddle there was no tickets for the event Fri. Phoned skiddle wasn't helpful at all. I phone the bank and looks like they cancelled both event tickets. When it should've been just Thurs. So had to try and get tickets for the event on good Friday which was very hard as I had loads of people looking for me.”

Helpful Report

Posted 1 month ago

Hi, Sorry to hear this. I can see you contacted Skiddle Customer Support and am wondering if I can help any further. Please drop us another message if you require more support. Thanks, LEB Skiddle Customer Support

Posted 1 month ago

“awful experience if trying to refund, can’t even add them to the waiting list to let people actually enjoy the events i can’t make. customer service interactions have always been horrible.”

Helpful Report

Posted 1 month ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. We advise passing unwanted tickets on privately via friends and family. Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. If the event organiser has not opted in you will not be able to list your tickets for Re:Sell. LEB Skiddle Customer Support

Posted 1 month ago

“If I knew I’d get this many emails or it’d be this hard to use I’d have bought tickets on the door”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 1 month ago

“I booked two sets of tickets at the same time but both do not appear on the app. Very annoying and has already caused me time and stress.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 1 month ago

“It told me my transaction failed so tried again and now I have 4 tickets when only wanted 2?”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Here at Skiddle, we always aim to put our customers first. I have just reached out to you via email to discuss this further. Alternatively, you can contact us via our ChatBot at help.skiddle.com and a member of the team will pick this up. Have a lovely day! JR Skiddle Customer Support Team

Posted 1 month ago

“Horrific service. Can't get into my account on app or web. They're no help whatsoever. I've tried using the awful chat facility and they don't have a clue. Tried submitting a formal complaint and that got closed down with no resolution. I'm not the only one having these problems but they don't seem to want to fix it. Steer clear is my advice.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 14 hours ago

“Beware of buying tickets for Screams court Hartlepool they are advertising they are a nightclub and open till 4am and only have a licence till 11pm”

Helpful Report

Posted 1 month ago

Hi Violet, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JR Skiddle Customer Support Team

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews