Name: skiddle
Rating: 4.40

“Areally bad expirience with this company . I booked 2 tickets to see an event for my wife and i , however for unforssen cucumstances we can not make it . The cutomer service has been nothuing short of disgusting. The event is sold out and allthough skiddle assured me if event is sold they would ask event organisers to see if we can sell our tickets they refuse to contact them , i think they just cant be bothered by the sound of it . They have a waiting list on the website for tickets for this event which im sure many people have put themselves on , yet it is a false wauiting list ,it doesnt operaTE AND WHEN I ASKED THE GUY AT SKIDDLE WHY HE JUST SAID NONE OF OUR WAITING LIST ACTUALLY OPERATE .WHAT ! false advertising , if you ask me.”

Helpful Report

Posted 1 year ago

Hi Jonathon, Thank you for your feedback and we are sorry to hear of your experience. For Skiddle Re:Sell to be enabled both the ticket type needs to be sold out and the event organiser has to opt in for Re:Sell. If your event has sold out, then it will mean the event organisers have not opted in for Re:Sell. Our waiting list feature does operate. Due to Skiddle hosting close to a million events on Skiddle we do not have the ability to look into individual refund requests for customers. We advise customers to contact the event organisers directly to request a refund or pass your tickets on privately. IJ Skiddle Customer Support

Posted 1 year ago

“Won’t refund for cancelled events. Bought tickets for 2 events in Carlisle from Skiddle, which were cancelled for unforeseen circumstances, now Skiddle won’t refund!!! They say they will keep it on my account! I don’t wanna book anything else, I want my money.”

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Posted 1 year ago

Hi There, Thank you for your feedback. It is only the booking fee that is non-refundable. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. IJ Skiddle Customer Support Team

Posted 1 year ago

“I cannot access Skiddle as it keeps saying Error rate limit check could not run . Very disappointed could some one please look into this for me ? Thank you Joy”

Helpful Report

Posted 1 year ago

Hi Joy, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 year ago

“I cannot even remember booking the tickets .. the payment plan was over a long period and I don’t even want the tickets now. There have been problems logging in, lots of password changes and little communication. it’s all a very cold and distant money making process locking people in .. too much”

Helpful Report

Posted 1 year ago

Hi Jean, Thank you for taking the time to leave a review. When you purchased a payment plan, you agreed to the terms and conditions which outlined how long the payment plan will be. This is set by the event organisers and not Skiddle. It's definitely worth looking into contacting Customer Support, as we can help you out with logging in and resetting your password. Please let us know if you're still having issues. I am sorry you feel that way, but please understand we do the best we can to support our customers. Thanks, LB Skiddle Customer Support Team

Posted 1 year ago

“Not at all user friendly in seeking to order a single ticket for a local football match as a guest. Needed to supply all kinds of what seemed totally unnecessary informatio”

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Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“I need to update my Standard ticket to a VIP ticket please. I rushed as thought tickets were selling fast, there was a count down clock and I could only see the seconds not the mins. I rushed. Please could you help me upgrade? Thanks”

Helpful Report

Posted 1 year ago

Hi Alyson, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“I managed to book twice as many tickets as I wanted for one event. I didn't find it straighforward this time around.”

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Posted 1 year ago

Hey Eloise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“I purchased tickets for sundisential north but was unable to attend due to my mother having a stroke around 6pm friday night I tried to carry out a refund but the page kept saying unavailable and I belive this to qualify for your terms of a refund as I was stuck in A+E with my mum I was also charged £4.99 for the purpose of a refund I have used skiddle many times over the years and I am very disappointed What don't understand is why the next questions are asking me regarding a refund experience that I have not had I would appreciate of you could spread some light on this matter”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“You gave me receipt, had trouble getting tickets.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“Customer Service is horrendous Unable to contact No information on the website about the venue No drinks or food allowed in venue Hidden extras for carparking + price of the carpark at venue with massive fields so parking should be free No prior availability of order of acts on stage No information on what to expect inside Are dogs allowed Are chairs blankets allowed In total the organisation of the event prior is diabolical If I wasn't meeting friends I would demand a refund”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you for leaving a review and we are sorry to hear this. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). The event organiser is responsible for inputting all event information, Skiddle just provide the platform for event organisers to list and sell their event. We would advise customers to refer to any event website/social media to try and locate more information. Alternatively, if you contact us, we can give you a promoter contact form which would get you in direct communication with the event organisers. IJ Skiddle Customer Support Team

Posted 1 year ago

“Site freezes and woeful instructions how to proceed.Tickets not printable until night before event.No clue given as to whether seats are numbered or first comes first served.One of the worst agencies I've come across.”

Helpful Report

Posted 1 year ago

Hello Frederick, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. In regards to the barcode access until 24hrs before the event, this is as requested by the event organiser, hence we are unable to amend this. In regards to ticket information, if you get in touch we can look into this further for you. Thanks, IJ Skiddle Customer Support Team

Posted 1 year ago

“My friend has Booked a vip cabana for the anglesey save the rave only to find they sent out one ticket.. states on the website the cabana holds 10 people, therefore we require 10 tickets. They have been most unhelpful and stated we needed to speak to save the rave themselves who have not got back to us either. Spent over. £1.1k only to be sent one ticket. Any comment skiddle?”

Helpful Report

Posted 1 year ago

Hello There, Thank you for your feedback. Due to the ticket type purchased, only one barcode is generated, this is at the event organisers discretion. Due to the VIP Cabana being purchased for 10 people, it is necessary for the whole group to arrive together. If you require individual tickets, these would need to be issued by the event organiser directly. Apologies we are unable to assist further. IJ Skiddle Customer Support Team

Posted 1 year ago

“Spent money to wait an hour in traffic then another hour and a half in the queue, only to find an expensive funfair & nothing happening for 3 hrs in the main event ring. Feel ripped off.”

Helpful Report

Posted 1 year ago

Hi Philip, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 year ago

“Tried to promote their event and they used very misogynistic language as you like see in the pictures if you’re a woman stay away from these misogynistic people”

Helpful Report

Posted 1 year ago

Hello There, Thank you for your review. This screenshot does not seem to be from Skiddle. We do not use Facebook Messenger. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). IJ Skiddle Customer Support

Posted 1 year ago

“Advertised a scam event and then takes no responsibility for doing so.”

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Posted 1 year ago

Hello Holly, Thank you for your feedback and I am sorry to hear of your experience. Due to Skiddle solely being the ticketing provider we are unable to make refund decisions unless the event is cancelled or postponed. All refund requests have to be discussed with the event organisers directly. Apologies for the inconvenience caused. IJ Skiddle Customer Support Team

Posted 1 year ago

“Didn't like it at all. Gave up trying to set up the app as it kept finding problems and asking me to do it again.”

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Posted 1 year ago

Hello Margaret, Thank you for your feedback. Please be aware you do not need to download the Skiddle app to purchase your tickets through or access your tickets. You are able to use a web browser and checkout as a guest. From your email confirmation, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY IJ Skiddle Customer Support Team

Posted 1 year ago

“since purchasing my tickets on the 20th of June for the Sammy Virji event happing on the 26th of October I have still not been able to get into my account to locate the tickets. I understand with mass people buying tickets the app will be slow and possibly not work but it has been 5 days now and some re assurance that I can see the tickets would be useful”

Helpful Report

Posted 1 year ago

Hello Amelia, Thank you for your feedback. Skiddle were made aware of an issue with the app crashing. This has now been resolved by our development team, it will just require you to delete the app and re-install the newest version. You can always access your tickets from your email confirmation in the meantime, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY IJ Skiddle Customer Support Team

Posted 1 year ago

“Paid for tickets for Monster Truck Mayhem. What a shambles. The event was a farce. Hours of queuing to get to the event, followed by more queuing and mayhem! Only one monster truck which broke down. Everything overpriced. Skiddle claim they have no control over refunds so to seek a refund from the event organiser. But guess what, Monster Truck Mayhem have shut down their event page so there is no way to contact them. This appears to imply Skiddle are supporting and protecting these fraudsters as there is no way to initiate a refund. This event was mis-sold. Patiently awaiting refund before seeking further advice.”

Helpful Report

Posted 1 year ago

Hello There, Thank you for your feedback and I am sorry to hear of your experience. Skiddle is solely the ticketing platform used for this event. As such we are not able to make refund decisions as it is not our event or funds. We can provide a promoter contact form (which is also available in your order history), this will get you in direct communication with the event organiser. Apologies for any inconvenience caused. IJ Skiddle Customer Support Team

Posted 1 year ago

“Paid for tickets for Monster Truck Mayhem. What a shambles. The event was a farce. Hours of queuing to get to the event, followed by more queuing and mayhem! Only one monster truck which broke down. Everything overpriced. Skiddle claim they have no control over refunds so to seek a refund from the event organiser. But guess what, Monster Truck Mayhem have shut down their event page so there is no way to contact them. This appears to imply Skiddle are supporting and protecting these fraudsters as there is no way to initiate a refund. This event was mis-sold. Patiently awaiting refund before seeking further advice.”

Helpful Report

Posted 1 year ago

Hello Jamie, Thank you for your feedback and I am sorry to hear of your experience. Skiddle is solely the ticketing platform used for this event. As such we are not able to make refund decisions as it is not our event or funds. We can provide a promoter contact form (which is also available in your order history), this will get you in direct communication with the event organiser. Apologies for any inconvenience caused. IJ Skiddle Customer Support Team

Posted 1 year ago

“Skiddle appear happy to sell tickets for inferior shows and festivals utilising the line: 'we only sell the tickets, quality and event happening nothing to do with us' when things go wrong. Avoid frustration and try and find a seller who takes responsibility. Skiddle say they are not a big faceless corporation, but they act like one which is just as bad.”

Helpful Report

Posted 1 year ago

Hello Tom, Thank you for your feedback and we are sorry to hear you feel this way. The event you are referring to did have its issues which were outside of their control, but the event organiser aimed to put on the best show on as they could. Skiddle is purely the ticketing platform, we provide the RapidScan barcodes to provide entry to the event. As such, we are not able to make refund decisions. From your Skiddle order history, you are able to access a promoter contact form, this will get you in direct communication with the event organisers. IJ Skiddle Customer Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews