Name: skiddle
Rating: 4.40

“We were expecting a tribute act on or even a drag queen very disappointed it's put me of going back just a dj playing country songs I could do same at home not happy”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Over complicated system that should be straight forward. I only used Skiddle because I had to, didn’t want to drive for a hour & not get in. First I have to download a app Then after doing that & finally getting a ticket I was unable to transfer iinto my wallet on the iPhone. So I thought I’d see if there’s a help desk, only to find it’s a self service help desk which is about as useful as a chocolate tea pot. So once I’ve attended & used my ticket We will have to part company 😀”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“VIP experience at Human League, Herrington Park Sunderland was hell on earth, total and utter rip off. Absolute utter disgrace. I understand some people are seeking legal action and have spoken to the police from the reviews. Many people blaming Skiddle but Event Organisers or Skiddle need to refund us and compensate all who paid £107 not £44 as general admission people got a much much much better experience”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 1 year ago

“I am annoyed to be asked to review a service that was entirely average and unimportant. Stop being so needy.”

Helpful Report

Posted 1 year ago

Hi Joshua, Thank you for your feedback. We always ask customers to review our service because we always want to improve. I can see you're not a fan of the review requests, so we'll definitely take that advice on board. Please also note that you can just delete the email :) Thanks, LB Skiddle Customer Support

Posted 1 year ago

“Cancelled our tickets to an event.”

Helpful Report

Posted 1 year ago

Hi there, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle do not cancel any events. This would have been done by the event organiser. We are solely just the booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support

Posted 1 year ago

“Booking was great and easy but , Viewing/ accessing tickets after purchase, difficult download , passwords etc very annoying . Email PDF of ticket shows only one ticket , not the full order. for someone not good with internet / computer programs not a good system. Not dyslexic or learning difficulty friendly”

Helpful Report

Posted 1 year ago

Hi Maureen, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“An event I was due to attend got cancelled, and Skiddle haven't refunded the money.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“It kept glotching when trying to add ticket to basket. The quantity would go up and down. Had no control. So bought tickets one by one.”

Helpful Report

Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“No email address to be ground on website. Refusing to refund for sn event that skiddle have cancelled, despite holding £30,000 from the organisers. Appear to be total lies, please prove me wrong”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Horrendous service, miscommunication and withstanding my ticket money even after event cancelled!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Very cumbersome. Felt pushed into downloading an additional app instead of using in-phone wallet app. Getting accessible facilities for this disabled customer was not easy. The code for Skiddle did not work initially and had to request a second time”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“Trying to get a refund for wrexham music festival that has been cancelled for this year, the event organisers have stated funds for refunds have been passed to skiddle. Skiddle say no funds available. It needs to get sorted, if they are unreliable, will you stop promoting them next year?”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“No word yet re. P j molloys tickets for 21st September”

Helpful Report

Posted 1 year ago

Hi James, Thank you for leaving a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like a member of the team to look into this for you, please email custcare@skiddle.com with your order number and query. CJ Skiddle Customer Support Team

Posted 1 year ago

“Add ons are annoying. just state the price of the ticket, including scan. Charging for Whatsapp is outragious”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Rapid scan fees and the price in which it costs to develop and send the tickets to you. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 1 year ago

“They charge a fee to have digital tickets? Surely that’s the point of booking through the platform you’re charging to access the tickets I bought. Sick of the hidden fees”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Rapid Scan fees are also the price it costs to generate a barcode to ensure smooth entry to an event. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 1 year ago

“Such a long process to buy a ticket”

Helpful Report

Posted 1 year ago

Hi there, Could you provide us with some feedback on what could make the booking process quicker? Thanks, LC Skiddle Customer Support Team

Posted 1 year ago

“Tickets were free but the food drink prices were exorbitant! Nothing for children to eat other than an £11 pizza, was not allowed to take in any food even though it’s a public space! Definitely not worth the hassle and fuss made by event runners!”

Helpful Report

Posted 1 year ago

Hi Sobia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LC Skiddle Customer Support Team

Posted 1 year ago

“Payed extra incase needed refund but they still won’t refund me absolute joke”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. IJ Skiddle Customer Support Team

Posted 1 year ago

“I don’t know if I’ve done it right”

Helpful Report

Posted 1 year ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 year ago

“Shocking display on using PayPal credit, looked like you was selecting PayPal credit and then it took it from your account instead”

Helpful Report

Posted 1 year ago

Hey Shannon, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? Was this the PayPal webpage or Skiddle webpage? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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