Name: skiddle
Rating: 4.40

“Nothing at all like advertised a waste of money”

Posted 1 year ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Why are you emailing me”

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Posted 1 year ago

Hi Jake, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“It said event cancelled”

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Posted 1 year ago

Hi Sophie, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Were do i start , dance tent was over crowed at one point, it was dangerous , website says cash or card, most only took card , not enough toilets for the festival , people fighting over getting to toilets , they were vile even when it you first went in at 11am And to top it off the coaches getting out was a joke, Nobody knew what they were doing , some bus drivers wernt even letting people on and leaving them behind , Can’t help the mud and rain but that definitely didn’t help at all The prices of food and drink are stupid prices to, I get its festivals prices for drinks but when your getting ripped off it’s not nice at all And the chairs that were on the main stage were getting bad to Bring back how you had it last year was so much easyier to get to main stage , plenty of time I nearly tripped over chairs Please have a re think but the lay out next year ,”

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Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“We were expecting a tribute act on or even a drag queen very disappointed it's put me of going back just a dj playing country songs I could do same at home not happy”

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Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Over complicated system that should be straight forward. I only used Skiddle because I had to, didn’t want to drive for a hour & not get in. First I have to download a app Then after doing that & finally getting a ticket I was unable to transfer iinto my wallet on the iPhone. So I thought I’d see if there’s a help desk, only to find it’s a self service help desk which is about as useful as a chocolate tea pot. So once I’ve attended & used my ticket We will have to part company 😀”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“VIP experience at Human League, Herrington Park Sunderland was hell on earth, total and utter rip off. Absolute utter disgrace. I understand some people are seeking legal action and have spoken to the police from the reviews. Many people blaming Skiddle but Event Organisers or Skiddle need to refund us and compensate all who paid £107 not £44 as general admission people got a much much much better experience”

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Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 1 year ago

“I am annoyed to be asked to review a service that was entirely average and unimportant. Stop being so needy.”

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Posted 1 year ago

Hi Joshua, Thank you for your feedback. We always ask customers to review our service because we always want to improve. I can see you're not a fan of the review requests, so we'll definitely take that advice on board. Please also note that you can just delete the email :) Thanks, LB Skiddle Customer Support

Posted 1 year ago

“Cancelled our tickets to an event.”

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Posted 1 year ago

Hi there, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle do not cancel any events. This would have been done by the event organiser. We are solely just the booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support

Posted 1 year ago

“Booking was great and easy but , Viewing/ accessing tickets after purchase, difficult download , passwords etc very annoying . Email PDF of ticket shows only one ticket , not the full order. for someone not good with internet / computer programs not a good system. Not dyslexic or learning difficulty friendly”

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Posted 1 year ago

Hi Maureen, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“An event I was due to attend got cancelled, and Skiddle haven't refunded the money.”

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Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“It kept glotching when trying to add ticket to basket. The quantity would go up and down. Had no control. So bought tickets one by one.”

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Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“No email address to be ground on website. Refusing to refund for sn event that skiddle have cancelled, despite holding £30,000 from the organisers. Appear to be total lies, please prove me wrong”

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Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Horrendous service, miscommunication and withstanding my ticket money even after event cancelled!”

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Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Very cumbersome. Felt pushed into downloading an additional app instead of using in-phone wallet app. Getting accessible facilities for this disabled customer was not easy. The code for Skiddle did not work initially and had to request a second time”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“Trying to get a refund for wrexham music festival that has been cancelled for this year, the event organisers have stated funds for refunds have been passed to skiddle. Skiddle say no funds available. It needs to get sorted, if they are unreliable, will you stop promoting them next year?”

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Posted 1 year ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“No word yet re. P j molloys tickets for 21st September”

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Posted 1 year ago

Hi James, Thank you for leaving a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like a member of the team to look into this for you, please email custcare@skiddle.com with your order number and query. CJ Skiddle Customer Support Team

Posted 1 year ago

“Add ons are annoying. just state the price of the ticket, including scan. Charging for Whatsapp is outragious”

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Posted 1 year ago

Hi Sandra, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Rapid scan fees and the price in which it costs to develop and send the tickets to you. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 1 year ago

“They charge a fee to have digital tickets? Surely that’s the point of booking through the platform you’re charging to access the tickets I bought. Sick of the hidden fees”

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Posted 1 year ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Rapid Scan fees are also the price it costs to generate a barcode to ensure smooth entry to an event. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 1 year ago

“Such a long process to buy a ticket”

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Posted 1 year ago

Hi there, Could you provide us with some feedback on what could make the booking process quicker? Thanks, LC Skiddle Customer Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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