skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,341 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Needed a lot of personal data to set up Had to download a new app Long way to buy a ticket”

Helpful Report

Posted 11 months ago

Hey Sara, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“I did all the work myself and you expect me to rate you? How about you rate your experience with me?”

Helpful Report

Posted 11 months ago

Hi Frazer, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 11 months ago

“booked refund insurance and havnt received my refund.... very poor”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 11 months ago

“Bought tickets for an event they had posted and advertised, travelled to the venue and the event wasn't even on, but the refund process is extremely long and confusing.”

Helpful Report

Posted 11 months ago

Hi Maxwell, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 11 months ago

“Can’t order disabled carers tickets. When ordering full price tickets still got to download the app or print pdf- should come automatically on email with no further work for the customer to do”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. I have sent an email to the email address we have on your account to try and get this resolved for you. MK Skiddle Customer Support Team

Posted 11 months ago

“My friend decided to come last minute so i tried to buy him a ticket online, when I pressed "pay now" it just turned to a 'loading circle' and went back to pay now. After a few attempts, my other friend tried on his phone and it worked for him. I checked my bank statement today and have seen that it actually took the money from my bank!! Basically got scammed £70.”

Helpful Report

Posted 11 months ago

Hi Reece, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“Security were unnecessarily aggressive”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 11 months ago

Hey Joseph, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“No es lo que prometen en la publicidad!!!”

Helpful Report

Posted 1 year ago

Hi Alvarez, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 11 months ago

“Prices too much .”

Helpful Report

Posted 1 year ago

Posted 11 months ago

“Skiddke have ignored literally hundreds and hundreds of truly shocking and appalling reviews about the VIP experience at Human League Herrington Park in July. (Available to read online via Skiddle.com). They advertised and took our money for the VIP experience and when this was a total disaster, and they have had hundreds of furious people feedback on their website telling them they are demanding their money back we just get told it is not their problem, they just sell tickets!!!!! We are getting our money back via section 75 of the credit card act so why not just say sorry and put their hands up and admit sometimes things go very very very wrong. Some of the reviews have mentioned the police are involved, Health and Safety, Disability and Accessibility bodies and the SIA. Skiddle may think they can just ignore their customers but they won’t be able to ignore the law.”

Helpful Report

Posted 1 year ago

Hey there, Thanks for your feedback, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets- we have no involvement in the running of events. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. I'd best recommend contacting the event organisers about this through the website we provide you with when you contacted us about this. Thanks, AH Skiddle Customer Support Team

Posted 11 months ago

“I recently purchased tickets for an event. Selected my seats and u was very happy. As few days later I received an email indicating that my seats were no longer available and I was placed in different seats way in the back. It felt like I was bumped out of my good seats to accommodate others. I am very upset and I want my original seats back.”

Helpful Report

Posted 1 year ago

Hi Candace, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 11 months ago

“The event I paid £144 for was cancelled and I've not heard from Skiddle since about my refund.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 11 months ago

“Absolutely stressed me out trying to upgrade my ticket, no support whatsoever”

Helpful Report

Posted 1 year ago

Hi, I have searched your inbox but can't find an email from you. I have sent you an email on the steps to upgrade. Hope this helps! Leigha Skiddle Customer Support

Posted 1 year ago

“Close to vey poor. Focuse on making it easy for the customer and skip all the extra information, the suvrveys, creating accounts and allt hat foolishness. In the first minute I was close to leaving my tickets because of the draging process. Shout ot to Chuckie Online and Manny Norte, love and guidance every time!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. If you ever need any help please email custcare@skiddle.com. Thanks, LEB Skiddle Customer Support Team

Posted 1 year ago

“I’m finding it very difficult to just access my tickets. It seems stuck in a loop and the link says “expired “ even if I connect immediately. Very clunky and complicated. I would not recommend skiddle at all. Sorry, just not user friendly.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 year ago

“cannot print it off”

Helpful Report

Posted 1 year ago

Hi, I have just tried to send you an email but the email wouldn't send. This could be due to your inbox being full. Please see how to print off your tickets: https://help.skiddle.com/en/articles/5306505-how-do-i-print-my-ticket-s Thanks, LEB

Posted 1 year ago

“Too many old passwords to remember”

Helpful Report

Posted 1 year ago

Hi, You don't have to create an account with Skiddle. You can always checkout as a guest! Thanks, Leigha Skiddle Customer Support

Posted 1 year ago

“Found it impossible to use. I requested a link around 10 times to get onto my account and everytime it said link expired. Very frustrating and I still havent managed to get my tickets.”

Helpful Report

Posted 1 year ago

Hi, As the link is a one-time link if you click on this multiple times it will not work. If you have been unsuccessful in purchasing tickets through the waiting list we would recommend rejoining so if more tickets become available you may have a chance to repurchase. Thanks, LEB

Posted 1 year ago

“I booked parking for the look-a-like event in Middlesbrough on Sunday 14th July through Skiddle only to find there was no event parking at all. This money was effectively stolen from me.* * Please note following this review (and others with the same issue) Skiddle did refund the parking charge.”

Helpful Report

Posted 1 year ago

Hi I have sent you over an email, we are currently looking into this for you. LEB Skiddle Customer Support Team

Posted 1 year ago

“To be completely honest I thought there would be bigger screens. There were a lot of people so a lot of the time your view was massively restricted but if anything the £17 tickets were a bit of a waste of money as the TV I was watching from either switched of twice or would continuously pop up with a sign across the middle of the screen saying the TV was about to go in standby so there were times where nobody could see what was going on with the game at all until the staff came to sort it out.”

Helpful Report

Posted 1 year ago

Hi Katriana, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 25,341 reviews