Name: skiddle
Rating: 4.40

“Took so long to download and by the time I accessed my ticket I was refused entry to the event I had just paid for !1111 £45 on ticket and they would let me in.”

Helpful Report

Posted 11 months ago

Hello There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY Accessing your tickets as a PDF via your email confirmation takes minutes, if that. You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you were refused entry, you can request a refund through the event organisers directly. IJ Skiddle Customer Support Team

Posted 11 months ago

“Couldnt enter the event because of cops, even the tickets was not checked in, request skiddle to please do the needfull ASAP”

Helpful Report

Posted 11 months ago

Hello There, Thank you for your feedback. Having a look into your order, your tickets were redeemed for this event. You have an ongoing conversation with one of my colleagues, so they will continue to assist with your query. Kind regards, IJ Skiddle Customer Support

Posted 11 months ago

“Unable to access acount . Very poor contact details for assistance”

Helpful Report

Posted 11 months ago

Hi Jeanette, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 11 months ago

“I signed up for early bird access sale and was sent an email either with no code or that didn’t work. There was no point in doing it”

Helpful Report

Posted 11 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 11 months ago

“Sent emails about accessibility for an event no reply sent another via social media still no reply absolute shambles of a service will not be booking further shows via this platform”

Helpful Report

Posted 11 months ago

Hello David, Thank you for your feedback. I can see you have been in touch with Skiddle Customer Support and received a response from one of my colleagues. Due to Skiddle solely being the ticketing platform, if the event organiser does not make accessibility requirements available to us, we refer customers to the event organisers directly. We provide a promoter contact form so you have a direct method of communication to the event organisers. Kind regards, IJ Skiddle Customer Support.

Posted 11 months ago

“I think it is disgusting that you charge a booking fee for every person booked on the same party. How can you do that!!! I made 1 booking...this should be 1 booking fee not 1 booking fee for every person on the same booking...I will not be booking with you again....total profiteering shame on you....”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 1 year ago

“50 p for an e ticket”

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Posted 1 year ago

Hey Sam, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“AVOID!!! SCAM!! CANT BE TRUSTED!! Bought tickets this morning&paid extra for refund protection. Tried to get a refund same day for it to tell me the tickets aren't eligible for a refund? If the ticket wasn't eligible (which by looks of your reviews, every ticket isn't eligible) it shouldn't even be an option. It's just your disgusting way to purposely mislead people into paying extra for nothing! Then blame customers for not reading t&c's like we should know the extra option to add protection isn't even legit”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 year ago

“Rushed to book tickets picked my seats, paid… a few days later they contact me saying they’ve reallocated me to lower class seats and they’re refunding the difference.”

Helpful Report

Posted 1 year ago

Hi, I can see you have been in contact with us a customer support representative will be in touch with you as soon as possible. Thanks, MW Skiddle Customer Support

Posted 1 year ago

“Needed a lot of personal data to set up Had to download a new app Long way to buy a ticket”

Helpful Report

Posted 1 year ago

Hey Sara, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“I did all the work myself and you expect me to rate you? How about you rate your experience with me?”

Helpful Report

Posted 1 year ago

Hi Frazer, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“booked refund insurance and havnt received my refund.... very poor”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 year ago

“Bought tickets for an event they had posted and advertised, travelled to the venue and the event wasn't even on, but the refund process is extremely long and confusing.”

Helpful Report

Posted 1 year ago

Hi Maxwell, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 year ago

“Can’t order disabled carers tickets. When ordering full price tickets still got to download the app or print pdf- should come automatically on email with no further work for the customer to do”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. I have sent an email to the email address we have on your account to try and get this resolved for you. MK Skiddle Customer Support Team

Posted 1 year ago

“My friend decided to come last minute so i tried to buy him a ticket online, when I pressed "pay now" it just turned to a 'loading circle' and went back to pay now. After a few attempts, my other friend tried on his phone and it worked for him. I checked my bank statement today and have seen that it actually took the money from my bank!! Basically got scammed £70.”

Helpful Report

Posted 1 year ago

Hi Reece, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“Security were unnecessarily aggressive”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 1 year ago

Hey Joseph, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“No es lo que prometen en la publicidad!!!”

Helpful Report

Posted 1 year ago

Hi Alvarez, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Prices too much .”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 1 year ago

“Skiddke have ignored literally hundreds and hundreds of truly shocking and appalling reviews about the VIP experience at Human League Herrington Park in July. (Available to read online via Skiddle.com). They advertised and took our money for the VIP experience and when this was a total disaster, and they have had hundreds of furious people feedback on their website telling them they are demanding their money back we just get told it is not their problem, they just sell tickets!!!!! We are getting our money back via section 75 of the credit card act so why not just say sorry and put their hands up and admit sometimes things go very very very wrong. Some of the reviews have mentioned the police are involved, Health and Safety, Disability and Accessibility bodies and the SIA. Skiddle may think they can just ignore their customers but they won’t be able to ignore the law.”

Helpful Report

Posted 1 year ago

Hey there, Thanks for your feedback, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets- we have no involvement in the running of events. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. I'd best recommend contacting the event organisers about this through the website we provide you with when you contacted us about this. Thanks, AH Skiddle Customer Support Team

Posted 1 year ago

“I recently purchased tickets for an event. Selected my seats and u was very happy. As few days later I received an email indicating that my seats were no longer available and I was placed in different seats way in the back. It felt like I was bumped out of my good seats to accommodate others. I am very upset and I want my original seats back.”

Helpful Report

Posted 1 year ago

Hi Candace, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews