Name: skiddle
Rating: 4.40

“I have £80 in credit. It was a weekend - unable to ring and get in touch. But it was not letting me in any way find a button to use to click on store credit. Scam - so I had to pay again. Whilst I have £80 sitting with you”

Helpful Report

Posted 2 months ago

Hi Nicola, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please see below article on how to access to use your Skiddle credit. https://help.skiddle.com/en/articles/5303100-how-do-i-use-my-skiddle-credit If further support is needed please head to help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 month ago

“terrible, I’m not able to get my tickets. Awful service can’t contact him on bank holiday weekend.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AC Skiddle Customer Support Team

Posted 1 month ago

“Rubbish security no announce beforehand to say no food or drinks allowed including water, brought my daughter £20 worth of snack, box juice and water all had to thrown but yet certain people allowed to walk in with their drinks and snacks.”

Helpful Report

Posted 2 months ago

Hi there , Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 1 month ago

“I thought it was a rip off. £10 to get in and Skiddle charges 20% extra on top!!! Honestly! Yet there's no option.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Awful. No PayPal, No Apple Pay. Just CC. Someone tell them it's 2025, not 1995.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Bloons & Tunes midlands. Poorly organised, one single hot air bloon let off in the sky. Basically just an overcrowded expensive fun fair. Would not recommend. Save your money”

Helpful Report

Posted 2 months ago

Hi Dave, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“I recently purchased tickets through Skiddle for a stand-up comedy show at Hot Water Comedy Club in Liverpool. Unfortunately, the experience was very disappointing due to incorrect information provided on the tickets. The tickets clearly stated that the show would run from 20:00 to 22:00. However, when we arrived at the venue, we were shocked to find out that the show had actually started at 19:00 and finished at 21:00. Because of this, we missed the first hour of the performance. It was very frustrating, as we had planned our evening around the times Skiddle advertised. This mistake completely affected our experience and left us feeling let down. I expected reliable and accurate information when purchasing tickets, but this was not the case. Skiddle should take more responsibility to ensure that event details are correct, as customers rely on them when making plans.”

Helpful Report

Posted 2 months ago

Hi Andrei-Ovidiu, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Really didn't work very well and made the ticket buying experience rather stressful.”

Helpful Report

Posted 2 months ago

Hey Nicola, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 1 month ago

“Laborious buying process and I’ve still no idea whatsoever where my actual ticket is. Rubbish.”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you are still struggling you can reach out to us at custcare@skiddle.com and we will be able to advise further. AC Skiddle Customer Support Team

Posted 1 month ago

“Not nice to pay a extra €7 when converting the ticket cost from sterling to euro”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. AC Skiddle Customer Support Team

Posted 1 month ago

“I have just bought a ticket. Skiddle are not content now with 10% NOW it is 20% What a RIP OFF! Typical rip off by ticketing companies...greed, greed, greed. They have us fans over a barrel....all about profits.”

Helpful Report

Posted 2 months ago

Hi Charles, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AC Skiddle Customer Support Team

Posted 1 month ago

“No use of credit card”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“We r 5friends that go to the Bentley Liverpool often y r you charging 2 75 per transaction on the ticket and on top of that another 2 pound y I'd it no 2 75 per order”

Helpful Report

Posted 2 months ago

Hi Maria, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Worst ticketing website I have ever used tickets went on sale at 10:00 I was on the page as soon as it hit 10 had 2 tickets in my basket and it then told me they were unavailable and I could no longer select tickets.”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. I have been unable to locate your order so have requested some additional information from you then I can locate your account and advise on your review. I look forward to hearing from you. HW Skiddle Customer Support Team

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. I have been unable to locate your order so have requested some additional information from you then I can locate your account and advise on your review. I look forward to hearing from you. HW Skiddle Customer Support Team

Posted 2 months ago

“Too many hiden costs.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Only got a fraction of my refund as they took most of it for an “admin charge” then had all the following trains cancelled so I requested a full refund for cancelled trains to which I sent proof from scotrail which they ended up not expecting my refund because “no trains were cancelled” which they very much were! Not happy”

Helpful Report

Posted 2 months ago

Hi Robyn, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Can’t get a refund!!! Bought to support a local fighter, whose fight has now been withdrawn! They can change the line up but won’t refund, was only going to support him, not happy, won’t buy again!!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“won’t let me refund even after paying for the refund extra”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“No. Can't be bothered. Won't use again.”

Helpful Report

Posted 2 months ago

Hi Patrick, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Ticket was not accessible if can't use an iphone. Tickets to download for printing not available until the day of the event, this is too late, I will already be on the road and have no access to a printer. Tried to provide this feedback to the Skiddle but their 'chat' function has no free type and none of the options offered applied.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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