Name: skiddle
Rating: 4.40

“Sutton Coldfield Music Festival was an absolute sham. £30 tickets. Waiting over an hour in a queue to get a drink. Won't be attending any of these events again!”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“As I see I can’t complain to yourselves about the event I attended. Can you give me details of event organisers to contact for full refund. As I am finding this difficult to get reply from anyone.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Absolutely false advising”

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Posted 1 month ago

Hi Gemma, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“App not available for my phone”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AB Skiddle Customer Support Team

Posted 1 month ago

“Every time I enter my email and password it returns me to the previous page ,telling me to enter my email and password I am not happy”

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Posted 1 month ago

“I couldn't find the event on your website. I had to go to the event website which then directed me to Skiddle. Thereafter it worked well”

Helpful Report

Posted 1 month ago

Hey James, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, EM, Skiddle Customer Support Team

Posted 1 month ago

“Website was ok but too hard to contact them to express dissatisfaction. Bought tickets for an event which was extremely disappointing and that did not match the advert. Very misleading. If I had known what the event was really like I would never have bought tickets. Passing on any responsibility to the organiser for tickets bought from Skiddle is terrible customer service. It looks like anyone could sell tickets here without any checks from Skiddle and free from fear of complaints as they are impossible to get in touch with. Will never purchase from Skiddle before.”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? Please be aware we do have a moderation team who check events listed on Skiddle. Skiddle is just the booking platform for event organisers to list their events on. Please be aware your contract is between you and the event organiser and not Skiddle. This is agreed to upon purchase (in the terms and conditions) and is also repeated at the bottom of your email confirmation. HW Skiddle Customer Support Team

Posted 1 month ago

“There is no way of contacting Skiddle with a question - very poor.”

Helpful Report

Posted 1 month ago

Hi TKM, Thank you for leaving a review. Skiddle are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“Terrible, event didn’t have time advertised well. Missed the event as thought it was an evening/ night party rather than afternoon.”

Helpful Report

Posted 1 month ago

Hi Alex, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“Don’t send spam to my emails to do reviews.”

Helpful Report

Posted 1 month ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 month ago

“did not like anything about it , difficult to use , navigate , unnecessary . just put tickets on market place , simple , straight forward and easy especially for those of us with dyslexia , and anxiety made it very stressful”

Helpful Report

Posted 1 month ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 month ago

“are dogs allowed at tomorrow event”

Helpful Report

Posted 1 month ago

Hi, Please contact custcare@skiddle.com so we can look into this. LEB Skidle

Posted 1 month ago

“Maybe not skiddlesbfault exactly but Wilkswood festival was cancelled I'm owed 270 which I still haven't got . Loads of people and companies are waiting for their money. I'm so disappointed first about the festival second I'd like all my money back”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Will not be booking any more tickets with Skiddle they cancelled a festival but kept my fees.I find it unbelievable. P.Edwards”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for your review. I can see that this has now been resolved. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! HW Skiddle Customer Support Team

Posted 1 month ago

“Just had notification of a cancelled gig and that Skiddle would refund our tickets (not a problem, these things happen) but what they don't refund is the 'handling charge' or 'ticket fee' - some 5% of the overall charge. Unfortunately Skiddle's customer services are off-line (apparently attending the Red Rose awards for excellent customer services - an event that was over a month ago!). I did find a disclaimer saying that wouldn't refund this part within their site - but can't see why - they handled the tickets and added the fee! Have to say this is now a principle thing - will not order nor recommend a gig via this organisation! - can only assume they were at the Red Rose gig to add the fertiliser to the proceedings.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“Got charged £10 more here than the same tickets on Headfirst!”

Helpful Report

Posted 1 month ago

Hi Dominic, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“You charged over £6 more just to book a local charity event”

Helpful Report

Posted 1 month ago

Hi Rebecca, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“At very short notice (31st Mar), Chesney Hawkes postponed his 7th April concert to take part in Celeb Big Brother. Tickets have been transferred to new date (22 June) that I cannot make but Skiddle are apparently still "working with the event organisers to make further options available" for those who cannot attend. I have contacted Skiddle to request a full refund but have had no acknowledgement or refund. Shocking customer/fan service by both Skiddle and the "event organisers". Won't be booking tickets through Skiddle again.”

Helpful Report

Posted 1 month ago

Hi there, I'm sorry to hear about your experience. I can confirm that this is being looked into further on our end. Your patience is appreicated at this time. Apologies for any disappointment caused Thanks HW Skiddle Customer Support

Posted 1 month ago

“Skiddle is the jind of trash company that makes download a terrible app instead of just emailing you a pdf”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 1 month ago

“Useless app, impossible to register and purchase anything. Why attempt to reinvent the wheel when lots of proven, simple ways to buy tickets have already been established? #epicfail”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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