Name: skiddle
Rating: 4.40

“I booked 4 tickets for an event that was advertised for 7th June on Skiddle. On contacting the venue about accessibility I found out the event was not due to happen until later in June. I had purchased ticker protection but both they and Skiddle have said they will not refund. Skiffle suggest passing the tickets on!! To who and for a non existing event! This is such poor customer service. If I hadn’t used this service before I would have said I was a victim of a ticket scam. I am still pursuing a refund so not able to complete all your questions.”

Helpful Report

Posted 2 months ago

Hi, Please contact custcare@skiddle.com so we can advise further on refunds for postponed events. Thanks, LEB

Posted 2 months ago

“Very bad experience 😕. We were a group of six adults and two children. Three of us didn't want to go on rides but at the entrance we weren't given the right information about the difference between the wrist band fare and the entry fee. The lady who served us just offered wrist bands price which we thought was the only way to enter the funfair ground. We ended up paying 96 for all of us. Waste of money for the ones who didn't want to go on rides.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 2 months ago

“The accent on my first name was replaced with special characters on the ticket”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 2 months ago

“Had my tickets in the basket about to pay, you then make me do a bot test to prove I’m human and within that 30 seconds the tickets I had were gone so I now ended up with the most expensive ones available (which by the way is an absolute disgrace, it’s the same event all tickets should cost the same unless you’re getting anything extra such as VIP)”

Helpful Report

Posted 2 months ago

Hi Jordan, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. AB Skiddle Customer Support Team

Posted 2 months ago

“I was in the que waiting for my tickets, i got in straight away as they were released i press on buy 1 st release tickets and all were immediately sold out and i had to buy the final realse ticket which was not planned”

Helpful Report

Posted 2 months ago

Hey Keira, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, AB Skiddle Customer Support Team

Posted 2 months ago

“Tried to buy 2 tickets on there own! But wasn't able to do so. The only way was to but the album and 2 tickets, but I've already got the album on the day of release! There must be a way to buy more than 1 ticket without having to buy merchandise i already have!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“It repeatedly wouldn't accept my correct postcode - I had to use my old one. It repeatedly refused to accept my credit card, even though all the details typed in were correct. After one refusal, it did accept my debit card.”

Helpful Report

Posted 2 months ago

Hi Neville, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Ticket only for Stereophonics Liverpool and you can only buy 1 !! What’s that all about ? So do u expect people to come alone ?”

Helpful Report

Posted 2 months ago

Hi J Irving, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“rubbish as currup as ticket master, all the same.”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“I have not received and email after all ready emailing you about an update on my order. As it has exceeded the 3-5 days and is coming up for 11 days now with no update or order.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Terrible event, over priced and clever advertisement makes the monster truck event seem much more than it was!!”

Helpful Report

Posted 2 months ago

Hi Jenny, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“Too much money”

Helpful Report

Posted 2 months ago

Hi, Skiddle is a self-service platform, and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase, and Skiddle have no control over this. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“Awful, my event was cancelled then heard nothing from Skiddle until too late to get refund. They said I had to contact a third party I'd never heard of, despite my contract being with Skiddle.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in, you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 2 months ago

“Got a free ticket with skiddle, the venue told us this wasn’t valid and had to pay £10 on the door.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 2 months ago

“Easy to buy the tickets but its a shiteshow tring to actually get them!.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 2 months ago

“Only got a partial refund because the event organiser got involved (who was absolutely brilliant) because of the amount of complaints. Skiddle and the event websites showed different last entry times as one showed 21:30hrs and the other was 19:30hrs, so because of an illness/ health issues when the 4 (all over 50yrs) of us manage to get there at 19:45hrs we was turned away and there was people still queuing to get in. No phone number to talk to anyone just poxy email. Wheres the personal touch gone where you could talk through the issues etc ?”

Helpful Report

Posted 2 months ago

Hello There, Thanks for the feedback and I am sorry to hear your experience. Please be aware, Skiddle is a self-service ticketing platform used by event organisers to list and sell their events. Therefore, any information on the event listing will be provided by, by the event organisers. We do have a phone line open Monday - Friday - https://www.skiddle.com/contact/. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). Kind regards, IJ Skiddle Customer Support Team

Posted 2 months ago

“I brought tickets last July for save the rave at Southport venue now changed to Liverpool can't go as some of my party are disabled and would need disabled transport at cost. Save the rave said I could have full refund but Skiddke are refusing due to a 7 day rule eventhough I was dealing with organisers of save the rave and now No one is refunding this is a outrage when they Change Venue I have lost £133 and I'm a pensioner it's a disgrace!!!!!!”

Helpful Report

Posted 2 months ago

Hi Lesley, Thank you for your feedback Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chatbot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 2 months ago

“Frustrating.I paid for the tickets but couldn't access them.Just the message that the receipt was not tickets.I pressed the two keys but couldn't get the app I did not like the suggestion that we should arrive 45 minutes early to get the tickets .Obviously someone realises that people can pay on line but ……………”

Helpful Report

Posted 2 months ago

Hi Freda, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Have a nice day! MK Skiddle Customer Support

Posted 2 months ago

“Sometimes can download tickets and sometimes can't. Chris Stapleton tickets I can't download but, ac/dc - dizzy lizzy I can't so I have to try and phone when I get a chance.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 2 months ago

“Clicked on the link at *exactly* the time it told me to- 10am to find I couldn’t book the first or second release tickets ( only let me pick one). Was then only able to book third release tickets even though it was only 1 minute after release. The whole booking system was clunky and not very good. Would definitely put me off booking any events on Skiddle in the future.”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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