Name: skiddle
Rating: 4.40

“This is the worse ticket booking service I have ever encountered, bar none! I have spent literally hours trying book tickets and on every occasion I get a message telling me to chose delivery method and there’s not even a choice on the booking form for delivery method. Can’t contact these people other than to email them and they reply within 5 days? This isn’t a service it’s simply not fit purpose. I am now writing to CEO of the venue to complaint about this company…..Disgraceful state of affairs!”

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Posted 2 months ago

Hi Gary, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“No where did it say you couldn't take a picnic in I have allergies so my own food essential”

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Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Even though I booked a week in advance, I'm not allowed to download a PDF copy of my ticket until 09:00 on the day prior to the event. Why ? My feedback will never be published as all you want is good news, which I'd why your business will eventually fold.”

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Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Couldn’t access ticket had to pay for another one at door”

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Posted 2 months ago

Hi Silze, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“I'm also I am a lifting I am a lgbtq+”

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Posted 2 months ago

Hi Fauzan, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“The site provides no help when looking for refunds. It is really difficult to navigate. Answers are impossible to find.”

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Posted 2 months ago

H there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“My PayPal froze and then it ended up purchasing two too many tickets”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Rip off totally every way”

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Posted 2 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“My account was credited twice. Was told by Harriott that the tickets were sent to an email address, this I am not associated with. Rather than issue a refund for the transaction, she is asking to send me the 2 tickets to my email that I legitimately already bought and received my 2 tickets.”

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Posted 2 months ago

Hi Brenton, We have just discussed this issue over the phone, in hopes this has answered your query. If you have any further issues with this please get back in contact so we can assist further. OP Skiddle

Posted 2 months ago

“Awful show loads not there that was advertised and cheaper on the door than in advance what a rip off .”

Helpful Report

Posted 2 months ago

Hi Jodie, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 months ago

“Terrible music line up could have been potentially saved by lionesses making the final. To advertise a fan zone and then leave a screen with 9 panels and the middle one missing. The volume off until a member of the public turned it up with security guards permission and when the broadcast connection failed it took 10 minutes for any production staff to arrive to try and fix it. The food was overpriced and very poor quality. The drinks selection was inexplicably limited and the only activities included in the ticket price involved trying to win pairs of subway socks. Saving grace were the extremely friendly young local staff including security who did their best having been deal a complete hospital pass of an event to work at.”

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Posted 2 months ago

Hi Will, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 months ago

“Rubbish not enough time too many hurdles”

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Posted 2 months ago

“£7 for a can of cider, ridiculous, over priced food aswell. Hardly any music. Won’t be going again”

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Posted 2 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 months ago

“We paid for higher priced tickets, than what was on door, we felt that the event was poor and food and drink was day light robbery”

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Posted 2 months ago

Hi Sarah, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 2 months ago

“We were unable to attend the event as it was a strictly over 18’s gig, I didn't find out until we were at the event, at point of sale there was no reference of this restriction. It was the day before my sons birthday and we ended up trying to make the most of it looking through a security fence. The venue were not helpful or understanding and just blamed Skiddle.”

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Posted 2 months ago

Hi Peter, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 2 months ago

“Booked the right tickets but had a different even on at the time and couldn’t refund”

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Posted 2 months ago

Hi Joe, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 2 months ago

“Absolutely terrible, only one bar and two toilets, pay £35 if you want to queue in the middle of Stoke”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“Can't find Accessibility/Disabled tickets or facilities”

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Posted 3 months ago

Hi Chris, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 2 months ago

“Overly complicated and lengthy process with far too much text . Very frustrating for a non user of smartphone for ticket production. This proved impossible for me, an inexperienced digital systems user. Could not find a telephone contact for customer service. Surely this should be available and evident on documentation. I had to contact the event organiser”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“first time timed second time would only accept a debit card after trying with two credit cards (/*) - found whole thing stressful”

Helpful Report

Posted 3 months ago

Hi S J Davies, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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