skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,010 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I miscalculated by not performing adequate research prior to utilizing their service. I should have examined the company more closely. Reviews would have warned me about their scam. I was fortunate that Chelsy Desmarais 54 AT (G) mail .COM responded to my complaint. Their team took my concerns seriously. They acted swiftly to address the problem. I received my refund last week thanks to their help. This quick reimbursement was a tremendous relief, showcasing that it is dedicated to its customers.”

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Posted 1 month ago

“Everytime tickets became available and skiddle took me through to purchase the tickets by the time I'd put my details in and bank details (in less time than the 8 minute countdown) the tickets wouldn't be available. This happened more than 10 times. The system is poor and stressful.”

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Posted 1 month ago

Hey Rosie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Had tickets in the bag and then they disappeared 😢😢😢”

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Posted 1 month ago

“Lost tickets because the website hung 😭”

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Posted 1 month ago

“Adele by candlelight at Guildford cathedral was shocking. Not the performers fault but the sound was absolutely awful, headache inducing dreadful. So many walkouts it was shameful”

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Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“I left after 2nd song started with many more people . The sound was atrocious.I am sure That Natalie Black will be very disappointed as are many of the people who were there and will be asking for a refund .seats oversold tickets not checked for seating what more can you say waste of money and time”

Helpful Report

Posted 1 month ago

Hi Stuart, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Website is full of programming errors. Payment does not function, "Continue" button does not load anything at all (neither in Chrome, nor Edge, nor Safari), "contact" opens a blank page without any contact information. No email address listed to contact them.”

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Posted 1 month ago

Hi Arne, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Booking was made in error by someone else and unable to obtain a refund”

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Posted 1 month ago

Hi Kayleigh, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Complaint about the security at the Juvy event. I want to complain about the way my daughter and her 2 friends were treated. Extremely upsetting. These 3 girls have been looking forward to this event for ages. Have spent 30 quid per child on a ticket and about 60 quid on an outfit and they weren't let in as your security have told them that one of them was being sick somewhere. I have spoken to them and they are absolutely adamant that they did not. I want to see this footage of them supposedly bringing up or I want all of their money back for the 3 tickets. I am really dismayed at how these 3 young girls have been treated with NO EVIDENCE. These are 3 well behaved girls who were excited to go dance with their friends & their entire group was let in bar 3. Have you any idea what that feels like for a teenage girl? Please get back to me asap or I will be putting complaints everywhere, this is totally unacceptable! Regards Lisa Spence”

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Posted 1 month ago

“Very disappointed that couldn't refund my tickets ...don't have time to look for another people who wants to attend event ...”

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Posted 1 month ago

Hi Sandra, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“I ordered two tickets for culture club the gig has been cancelled and I haven't received a refund but two tickets to soul on Sunday which I have no interest in seeing at all”

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Posted 1 month ago

Hi Stephen, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Poor service form Skiddle. bought the tickets and the protection only to be ignored by Skiddle and the Event organisers. I was unable to attend due to severe health reasons and informed them of this well in advance of the event. I did not and have not received any refund. According to the conditions on buying the tickets and protection I should have been able to either get a refund within seven days or through the protection that I paid for. To get the refund I would have had to spend just under a hundred pounds in getting doctors report which is slightly more than the tickets. These organisers are aware of these pending costs that they insist on when customers actually need to prove why they are applying for a refund through their protection. My advise would be to not use Skiddle or their partners in any capacity, they seem only interested in revenue and not in customer service or customer care. And if my experience is anything to go by, they have no commitment to the community.”

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Posted 1 month ago

Hi There, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. AB Skiddle Customer Support Team

Posted 1 month ago

“Shocking was not like advertised, kids were devastated, no motorbikes, no live music, 1 food van, rides £5 a go, stunt bikes was literally like my child going up and down the ramps in the park and no sign of the characters”

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Posted 1 month ago

“Attended the family event at Fos Las Racecourse Carmarthen on 25 May 25. The event was shocking, total waste of money and time. Half of what was advertised wasn't even there.”

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Posted 1 month ago

“Couldn’t even get into the venue despite paying for a ticket - disgraceful”

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Posted 1 month ago

Hi Sue Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Rubbish. Wouldn't let me log in with saved password from google. Took ages. Sadly no alternative for the event I wanted to go or I would have deleted the app.”

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Posted 1 month ago

Hi Gem, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Order a ticket, ticket would not be accepted on scanner on entrance to festival”

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Posted 1 month ago

Hi Andrew, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Not clear on the entrance policy - went with my wife and 18 year old son (who doesn’t even drink alcohol) and we were all turned away by over zealous security”

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Posted 1 month ago

Hi Jamie, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Not even a 90s event when you play music from the 80s all the way through to the 2010s. Pretty poor show. The acts had 4 hours in between with a naff DJ. Drinks were overpriced. So you were better buying the deals. The staff at the even were lovely. But the actual event itself was terrible. I will be asking for a refund.”

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Posted 1 month ago

Hi Chloe, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events, as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Nothing against Skiddle as a company however, they have sold and promoted tickets for a family fest in Kidwelly. Spent £102.50 on tickets for the family for nothing to even be at the event. There wasn’t anything for the children, literally just an ice cream Van and 1 ride with someone dressed up as Stitch. We even hired a mini bus to travel quite a distance. We would like Skiddles help with sorting this!”

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Posted 1 month ago

skiddle is rated 4.4 based on 25,010 reviews