Name: skiddle
Rating: 4.40

“Terrible and they don’t answer the phone”

Posted 1 month ago

Hi Christina, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Very difficult website to manage”

Helpful Report

Posted 1 month ago

Hey Nicola, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, JA Skiddle Customer Support Team

Posted 1 month ago

“Cancelled an event and refused to take accountability, provide a refund. Need to get in touch with third party. Terrible customer service, very difficult to get in touch with an actual person.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. I'm sorry to hear about your experience. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please don't hesitate to send us an email so that we can try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Tried to create a skidded account so that I could easily see the purchased tickets but I got 17 emails related to email authentication l. Despite clicking on the authentication link within 30 seconds of receiving it the message kept telling me the link had expired. Gave up in the end”

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Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Can’t see my tickets in Skiddle OR ticketmaster”

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Posted 1 month ago

Hi Steve, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Needed to cancel ticket due to health reasons and hospital ticked box ro help for refund and didnt get. Fukin”

Helpful Report

Posted 1 month ago

Hi Ayesha, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Logged me and my friends all out of the app and made us change our passwords 30 minutes before the event.”

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Posted 1 month ago

Hi Noah, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Couldn’t even log in or create an account. Just kept saying the link had expired even though it was just sent.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Can't even log in to get my tickets”

Helpful Report

Posted 1 month ago

Hi Michelle, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. JA Skiddle Customer Support Team

Posted 1 month ago

“Unable to get my tickets paid so could not go to the event.Tried calling them but still not helped”

Helpful Report

Posted 1 month ago

Hi Veronica, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. JA Skiddle Customer Support Team

Posted 1 month ago

“They are promoting a company, social eats, who use discriminatory practices and have potential Safeguarding issues. Social eats are refusing access to events for 17 year olds males, who attend with an adult. By contrast, groups of girls aged 16/17 are allowed access without checking their tickets and without adult supervision. To allow minors, only girls though, without adult supervision when social eats state adult supervision will be required is very concerning. It is especially concerning when it is males allowing access to underage girls, the very same males that are refusing access to 2 x 17yr old lads who are with an adult - both lads also had ID which shows they are 18 in September, so are adults in a matter of weeks. The company social eats are refusing to discuss refund of tickets when it was their staff who refused entry without good reason, given that groups of girls s young as 16 were allowed in without checks or tickets - this is not hearsay, I know the girls/families involved who have confirmed this is the case. It is blatant discrimination towards white males and alarming that girls are treated very differently, with no care for their safety.”

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Posted 1 month ago

Hi Nikki, Thank you for your feedback, and I am sorry to hear the experience at the event wasn't what was expected. It seems your review is referring to an event rather than your experience using our booking platform. I have just sent you an email requesting more details regarding your order, so I can provide you with contact details for the promoter. TA Skiddle Customer Support Team

Posted 1 month ago

“False advertising they say Australia vs USA in SoHo but it’s not an option to book tickets.”

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Posted 1 month ago

Hi Kirsty, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. TA Skiddle Customer Support Team

Posted 1 month ago

“•The VIP area was not fit for purpose • It was overcrowded and oversold • It was not accessible for wheelchair users • There were no safe viewing areas for disabled guests • Basic amenities (toilets and drinks) were unavailable • VIP guests were confined without choice • Staff communication was inconsistent and, at times, inappropriate • We left the event due to being told it was cancelled when it was not The use of terms such as "luxury" and "Gold Circle" created expectations that were not remotely met. Absolutely terrible experience 😡 I will be pursuing a refund as this event should have been cancelled !!!”

Helpful Report

Posted 1 month ago

Hi Damian, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. EA Skiddle Customer Support Team

Posted 1 month ago

“Terrible service, no refunds allowed minutes after a wrong purchase”

Helpful Report

Posted 1 month ago

Hi Kadir, Thank you for your feedback. Face-value refunds are only available if the event is cancelled or postponed. This refund policy is set by our event organisers and was agreed to at the time of purchase. Unfortunately, we cannot offer refunds for any other reasons. If your situation does not meet the refund policy criteria, we recommend the following alternatives: - Privately transfer your tickets to a friend, family member, or trusted colleague. - Follow the steps below to transfer or resell your tickets easily. I hope this helps. TA Skiddle Customer Support Team

Posted 1 month ago

“Firstly the Weather can't be helped but how you deal with it can. Disorganised, no plans, no communication ans clueless staff. Toilets closed, shreks swamp as a dance floor, staff who have zero idea about where anything is or how its run. We were told by a member of staff the event was being shut down shortly due to the weather to then find out, after we had left, that it wasnt. We were then told that as we had left we weren't allowed back in. Also the signage needs greatly improving. This could of been a brilliant event despite the weather but poor management and communication turned it into an expensive one hour day out.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. TA Skiddle Customer Support Team

Posted 1 month ago

“I didn't think there were many people there and the music was awful. I left after just 10 minutes of arriving.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. OP Skiddle Customer Support Team

Posted 1 month ago

“Rubbish event”

Helpful Report

Posted 1 month ago

Hi Nicola, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. OP Skiddle Customer Support Team

Posted 1 month ago

“I purchased tickets for a event in June, no problem about 3 weeks later they sent a email saying the event was cancelled, its not so i emailed them to question this they eventually responded on my second email, saying they were not representing the concert, the concert is still advertised with the link to them,so they kept the booking fee and haven't replied to my email putting this to them beware”

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Posted 1 month ago

Hi Phillip, Thank you for your feedback. Skiddle is a self-service ticket platform that allows promoters and event organisers to list and sell tickets directly. We rely on event organisers to notify us of any changes, including cancellations. I hope this helps. TA Skiddle Customer Support Team

Posted 1 month ago

“Wentworth Woodhouse balloon festival was a complete disappointment and a con trick. Charging £22.50 to attend a fair that should have been free; tickets for rides that are £5 per person; some overpriced greasy food vans; three craft stalls that were overpriced; no car boot stalls or other advertised events; and best of all 4 rather shabby looking balloons. The last balloon festival I attended had over 100 balloons. A complete rip off and really misguided of Wentworth as custodians allowing such an unsuitable event to be in the beautiful grounds. Cheap and nasty event that was a complete misadverised rip off.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. OP Skiddle Customer Support Team

Posted 1 month ago

“Absolute shambles, and disgusting that you can't clame a refund for an event that was poorly organised and was misleading and shows cancelled, what an absolute waste of money.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. TA Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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