Name: skiddle
Rating: 4.40

“So I booked the Friday at the Norfolk showground event for Friday 12th September 2025 at a cost of £10.99, this does not include the exorbitant handling booking fees, Friday event cancelled by the organisers, my booking automatically moved to Saturday 13th May, Saturday ticket price as of today £5, no offer of refund of £5.99 difference which is owed to me, no way on the website to claim this back - what a rip off”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“Was allowed to buy tickets at 7.44pm and wasn't allowed in as they stopped entries. Very poor”

Helpful Report

Posted 1 month ago

Hi Warren, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“When taken to the payment screen, I would appreciate a reminder of what I am buying rather than just the total price. I purchased multiple tickets and was just told the total cost rather than the number of tickets or what they were for. I am unable to download the Skiddle app due to limited storage space, but when I attempted to access a PDF version of my ticket, I was told to 'return in 10 days'. Why can't I access my ticket this way but I supposedly can access it through the app?”

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Posted 1 month ago

Hi Niall, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“I bought tickets from this bunch of rats and after I paid they said to download the App to get my tickets, After I downloaded the App and opened it there were no tickets and there are still no tickets.”

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Posted 1 month ago

Hi Andre, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“No refund possible, not even within 24 hours. This is not serious...”

Helpful Report

Posted 1 month ago

Hi Alain, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“I have used Skiddle for many years to purchase tickets for all different kind of events, I prefer to use Skiddle over Ticketmaster to be honest, but my experience with buying tickets for the juvy event have left me feeling ripped off, was online 20 mins before the tickets were released, refreshed the page every minute when there was 4-5 mins left till release, 6.30pm tickets go on sale and instantly the only option were the final release at a whooping £28 per ticket, a massive increase of £17. Now in the 10 seconds it took me to check out on the final release tickets there is no way possible that the 3 lower charged tickets could have sold out at that speed, especially when there are still final release tickets available now as I write this. Also event starts at 6pm but my daughter didn’t get in until 7.45pm last time so £28 a ticket for 2 hours is crazy.”

Helpful Report

Posted 1 month ago

Hi Jo, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“I was in the queue for my tickets and showed that i was 2nd in the queue so i expected to get early bird tickets for the event when i finally got through i was at the 3rd stage 2nd release tickets this is so wrong and should be addressed going forward”

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Posted 1 month ago

Hi Darren, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“I did not recieve the tickets I wanted because of a glitch on the website.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 month ago

“I was in the queue trying to book VIP tickets, but when I went to pay, the system sent me back to the start of the process. By the time I got through again, the tickets had jumped from weeked £118 to £228 each. I ended up having to buy a child VIP ticket and an adult standard ticket instead. Absolutely gutted I won’t be in VIP.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“Dead dance floor wasn’t allowed in the upstairs dance Floor so spent most of the time in the smoking area meant a girl and was nice to her and she ended up stealing my sweater”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“been on since 6:28 and it immediately said no tickets available other then final releases”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“Website lagged out constantly. Tickets said currently unavailable then when website was refreshed they were sold out.”

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Posted 1 month ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“I logged on at 6:30 as soon as they was realised and every ticket was sold out only tickets available are £28 this isn’t on it’s a scam in my opinion”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“I am very suspicious that buying a ticket means Google has to know the PIN to my phone”

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Posted 1 month ago

Hi Colin, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“Just been to see SoulIISoul Liverpool cathedral sound quality rubbish worst concert I’ve been to only on for an hour rubbish”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“Little bit disappointed”

Helpful Report

Posted 1 month ago

Hey Martina,, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 month ago

“Absolutely disgusting have no respect for the tenants that live In area Load music cars blocking street and residential garages In portobello no consultation with residents”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 month ago

“Very difficult to order very jumpy no time to look properly needs work to order smoothly”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 1 month ago

“Why no concessions for pensioners”

Helpful Report

Posted 1 month ago

Hi Dave, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“Awful !!!!!!”

Helpful Report

Posted 1 month ago

Hi Donald Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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