skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,817 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“no refunds are a jokes”

Helpful Report

Posted 3 weeks ago

Hi Ben, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 weeks ago

“The event I bought the tickets for was moved 3 days before the event, I understand that this is not skiddles doing but I requested a refund as soon as I found the date had moved to be told that as they are a secondary seller they could not do this, I checked daily so see about a refund, log on today to find that the window to get a refund closed weeks ago, I had no notification of this.”

Helpful Report

Posted 3 weeks ago

Hi Billie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Bought wrong day tickets replied straight away couldn't change them very disappointed”

Helpful Report

Posted 3 weeks ago

Hi Pierce, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Cancelled event we were not notified of. Really poor”

Helpful Report

Posted 3 weeks ago

Hi Kevin, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Got booted as I was paying for tickets, had to rejoin the queue, had to buy more expensive tickets as the ones I had originally chosen were now sold out!”

Helpful Report

Posted 3 weeks ago

Hi Joanne, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Can't resell tickets, phone line closes at 4pm but event doesn't open till 11pm. Unhelpful contacting hours.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“I got stuck overseas and therefore couldn’t make the sister sledge event at Manchester cathedral. They refused to refund or enable resell. Will avoid using this platform again.”

Helpful Report

Posted 3 weeks ago

Hi Alison, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Useless- timing out a purchase in 8 minutes. It's insufficient time to work through the booking process. Get real...”

Helpful Report

Posted 3 weeks ago

Hi James, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 weeks ago

“Just wanted tickets, not a new app, new password, new configuration, numerous emails etc, just 2 tickets”

Helpful Report

Posted 3 weeks ago

“I don’t want to download the app. I just wanted my ticket bar code sent to my email. Not an email asking me to download the app. I am glad I am just visiting and I don’t have to put put of your dark user experience. Stop forcing people to download the app so they can proof purchase!”

Helpful Report

Posted 4 weeks ago

Hi, lton costa e Silva Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 weeks ago

“Not enough time to complete order of tickets on line. Also why is d.o.b and sexuality needed just to purchase tickets for a music concert. I consider that an intrusion of privacy. Will not order with Skiddle again if i can help it.”

Helpful Report

Posted 4 weeks ago

Hi there Thank you for leaving a review. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. MK Skiddle Customer Support Team

Posted 4 weeks ago

“Absolutely shocking!!! What a waste of money. Total rip off, never again”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 weeks ago

“A complete nightmare and still don't know if I have my ticket as barcode for it apparently will not appear until November.”

Helpful Report

Posted 1 month ago

Hi Graham Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Have a nice day! MK Skiddle Customer Support

Posted 4 weeks ago

“Sneaky ticket fees. RapidScan fee in addition to booking fee..huge joke.”

Helpful Report

Posted 1 month ago

Hi Jing, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 4 weeks ago

“Attended motor fest at Hertfordshire showground today was really dissapointed. The website stated rides would cost between 2.50 and 5 most were actually 6 for all of a few mins. Queued and waited over hour and half for food, I didn't see characters walking about like stated there was only one monster truck which wasn't massive and just done the same stunt crawling over cars had to walk really far from car park, no bins about no seating anywhere everything way overpriced poorly organised would not recommend”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 weeks ago

“My tickets were not processed but only found out day of concert very disappointing”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 weeks ago

“Terrible service, all they want you to do is download their app, if you don't, you have to wait until the day before the concert to print off your ticket, when guess what? Yes, I'll be nowhere near a computer. This is all about making it hard for the customer to access their ticket. Awful service!”

Helpful Report

Posted 1 month ago

Hi Gary, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, OP Skiddle Customer Support Team

Posted 1 month ago

“Sadly self serving admin Poor Attitude towards covid19 sickness Refusal to even listen 👂 not”

Helpful Report

Posted 1 month ago

Hi Valerie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, OP Skiddle Customer Support Team

Posted 1 month ago

“Fees upon additional fees upon fees”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. OP Skiddle Customer Support Team

Posted 1 month ago

“Too expensive my daughter had to pay £30!! 🤬🤬 I would never buy ever again 🤬🤬”

Helpful Report

Posted 1 month ago

Hi Elin, Thank you for your feedback. Skiddle is a self-service platform that allows event organisers to list their events. Event organisers determine the pricing structure themselves. AC Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 26,817 reviews