skiddle Reviews

Name: skiddle
Rating: 4.43

4.4 Rating 17,691 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 29th April 2024

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friends were inside the venue and i was keep trying to call them..but there was no reception in the venue. And then security refused my entry. With NO refund”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. As Skiddle act as the intermediary booking platform we are unable to make refund decisions of this nature. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 month ago

“All the advertising befoe i got to the tickets. I could have been happier seeing it after i got the tickets”

Helpful Report

Posted 1 month ago

Hi Philippa, Thank you for your feedback. I'm unsure as to what you mean by this, but would love to see if I can assist in any way! Please can you email in custcare@skiddle.com and I can have a look into this further for you. I look forward to hearing back from you. Thank you, CJ Skiddle Customer Support Team

Posted 1 month ago

“Can’t access tickets”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please can you email in custcare@skiddle.com so I can locate your order? I look forward to hearing back from you. Thank you, CJ Skiddle Customer Support Team

Posted 1 month ago

“Not easy to navigate or just search for particular companies.”

Helpful Report

Posted 1 month ago

Hey Mark, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 week ago

“Clicked on the link for my ticket in Cornwall & received Newark over 300 miles away? Contact was a nightmare with SKIDDLE not accepting responsibility & had to pay out for a Cornwall ticket so to get the refund for Newark?! Cost me over £70 for my ticket when it was £52 as only part refunded !! Awful customer service & ripped off”

Helpful Report

Posted 1 month ago

“I wanted to kill myself trying to book a ticket for Bingo Lingo and i spent 30 MINUTES trying to book a ticket. Would not recommend”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Can you elaborate on the parts of the checkout process that were causing delays? LC Skiddle Customer Support Team

Posted 1 month ago

“If I could give no stars then I definitely would. To say that I am annoyed is an understatement. Ndubz cancelled their concert that was arranged for June 2023 and my daughter is still waiting for her refund. Contacted Skiddle more than we should to question when her money will come back to her and they keep palming her off with some excuse. As we don’t seem to be getting anywhere unfortunately, I feel I have no other option but to warn people to be careful who you purchase your tickets through. 9 months down the line and still no refund.”

Helpful Report

Posted 1 month ago

Hi Katrina, Unfortunately the latest update your daughter will have received still stands. If you can contact us directly I can provide more information on where Skiddle stands in this, but ultimately 'In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter.' Laura Skiddle Customer Support Team

Posted 1 month ago

“I dont understand why you get charged a booking fee ,but have to download ,or print the tickets yourself . According to your website you were even going to charge me for this ,but you had kindly allowed that for free .”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for taking the time to leave a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. The event organiser chooses the type of ticket and delivery you receive. Lots of event organisers are choosing RapidScan E-tickets as their chosen form of ticket as it reduces paper waste, is less likely to become lost and the delivery is instant. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Not enough time to complete before the info expires”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. Skiddle provides an 8 minute time frame to purchase your ticketsin. This is similar to other ticketing websites. We have this time limit to ensure all customers get a fair chance of purchasing tickets, and so that tickets are re-released to waiting customers if not purchased. We recommend creating a Skiddle account and signing in first to speed up the check out for you. I hope this helps. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Can't purchase tickets.”

Helpful Report

Posted 1 month ago

Hi there, Please may you send a message into our chatbot at https://help.skiddle.com/en/ or email in to custcare@skiddle.com? We would like to help you with this. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“skiddle charged me for two tickets and i only got one”

Helpful Report

Posted 1 month ago

Hi Kai, I have just had a look at your order and can see you purchased x1 ticket. I have sent you an email regarding this. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Awful. Issue with tickets have been waiting 5 days and it is not resolved. I would never use this company again if I could help it.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for taking the time to leave a review. I apologise how long this has taken to resolve, though I can assure you all has been sorted now and I have given you a call regarding this. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Requests lots of unnecessary personnel details that takes a long time and makes me uncomfortable. A name and an email address would suffice, with the rest being optional.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. Skiddle request information for a number of reasons. If you ever need to contact Skiddle Customer Support, we need to run through security questions to ensure we are speaking to yourself. Skiddle may also need to call you in regards to your order. Some information may be requested by the event organiser directly for a variety of reasons also. I hope this helps to clarify. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Signed up for pre release and within 1 minutes I could only get 5th release. Trying to book for a hen and no warning on maximum ticket orders. Was pure carnage!”

Helpful Report

Posted 1 month ago

Hi Lauren, Thank you for taking the time to leave a review. Some events are in high demand and we cannot ensure that every customer gets early release tickets. Event organisers set the maximum quantity of tickets that can be purchased at a time and this is different for every event organiser or even ticket type. Skiddle do not have a way of knowing the maximum limit on tickets until the tickets have been released. I apologise for your experience. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“dogshit pal”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for taking the time to leave a review. If possible, please may you expand on your review? Skiddle are always looking for ways to improve, so we would appreciate constructive feedback instead of statments. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I can no longer go too an event and have tried too change it for a different date but customer service are taking ages too contact me”

Helpful Report

Posted 1 month ago

Hi Tammy, Thank you for leaving a review. Skiddle Customer Support take around 2 working days maximum to respond to messages that arrive through. Our working hours are currently 9am-5pm Monday-Friday. If you have not received a response within 2 working days, I recommend messaging through again and double checking the email address if you are sending your query over email. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Cancelled event and one email to say it’s being processed, 2 weeks on and nothing from them, I won’t be returning. Happy to have your money but can’t be bothered to refund in a timely manner very poor.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“I paid extra for the ticket protection . However after unforeseen circumstances I can’t attend . I’ve emailed Skiddle . Had no reply . The protection means nothing . I’ve lost my money .”

Helpful Report

Posted 1 month ago

Hi Jane, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 month ago

“Do not use this site. It’s a con I booked tickets the show was cancelled only part refund now I found out the show was never taking place.”

Helpful Report

Posted 1 month ago

Hi Jaykay, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“Got to payment for PayPal and wouldn’t accept in the end times out”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 17,691 reviews