skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,949 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Completely falsely advertised.”

Helpful Report

Posted 1 month ago

Hi Dan, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 4 weeks ago

“I'm still waiting for my refund. One month on.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 4 weeks ago

“No staff member to scan our qr code we was made to walk 10 mins to another bar for the qr code to be scanned to get our wristband and that venue told me they don't have a scanning machine so had to walk another 8mins to another venu to finally get our bands got to the nightclub and still had to pay £5 ontop of our wristband as we was 2 mins after 2am night club entries. Shocking service will not be using the service again”

Helpful Report

Posted 1 month ago

Hi Mandy, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 4 weeks ago

“Bonsoir c moi bara pene”

Helpful Report

Posted 1 month ago

Hi Bara, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 weeks ago

“This event is a disgrace, sound quality is better on my portable bluetooth speaker, beer is £6.5, security will take all your liquids including perfumes, however this never mentioned on their website. Proper waste of money £56, worst festival ever! Better bingewatch netflix.”

Helpful Report

Posted 1 month ago

Hi Barney, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Really disappointed with the service. Tried to change event days and chatbot wouldn't work, no one got back to me till the next day and then they wouldn't change and the event i had tickets for had finished. If chat bot had worked and not glitched i would of been on plenty of time to change.”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 4 weeks ago

“Absolutely auwful cannot access my tickets on my iPhone. Just going round it circles taking me back to the Skiddle app”

Helpful Report

Posted 1 month ago

Hi Rebecca, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 4 weeks ago

“We just attended campfire festival east park hull. We left after an hour this morning as 4pm. The singer on was very good but unfortunately we could not hear him because of the ridiculous fair ground and their loud over powering rave music, so disappointed The bar sold cans at £6 and the beer was warm…no thank you guys you need to realise they’re way to many gigs out there that do it so much better. We also heard so many other people complaining overpriced warm drinks and clash of music. I paid £80 for my family felt we were totally ripped off. Gutted Jennifer kelly”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Ridiculously obtuse way of retrieving tickets. Just send me the PDF, it's a £4 ticket. It doesn't need to be fort Knox.”

Helpful Report

Posted 1 month ago

Hi Darren, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AB Skiddle Customer Support Team

Posted 1 month ago

“The data entry boxes aren’t set up for iPhone autofill No Apple Pay function Page timed out twice First payment not processed (no idea why) and then whole form reset Frustrating process to be honest - nearly gave up”

Helpful Report

Posted 1 month ago

Hi Charlotte, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Event that was postponed to this year never heard anything contacted SKIDDLE multiple times kept throwing me to the next person and still months later I’ve not had a refund. £121 is owed to me Stop stealing peoples money”

Helpful Report

Posted 1 month ago

“Absolutely disgusting service. An even was cancelled due to 'unforseen circumstances'. Purchased in July 2024, event was beginning of May 2025 and I've had zero communication from skiddle regarding a refund. I tried to get the funds back from my bank, which Monzo did but then Skiddle clawed this back from me!! I am nearly £100 out of pocket and will never use or recommend Skiddle again.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Skiddle still owe me £300+ from an event that never happened...tickets were purchased November 2021....and still no refund and no communication. Bad form for such a huge company.”

Helpful Report

Posted 1 month ago

“Booked the wrong day but paid for protection soon as I realised I tried to contact your customer service with no success”

Helpful Report

Posted 1 month ago

Hi Roms, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 month ago

“Most horrible booking experience in my life. Make it much easier.”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“I have a ticket for 29th. However you do not mention if you have facilities-for disabled people, also if requiring a taxi for collection, where is the collection point? I have heard some people say the event has been poor in terms of acts, food & memorabilia. I sincerely hope that is not the case as I will report the outcome through my music network & groups. If it proves to be a poor event a) I will want a full refund plus my taxi fare to get home. So please can you reassure me that the event be as advertised and that arrangements are Clear for the disabled.”

Helpful Report

Posted 1 month ago

Hi Patricia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 month ago

“Event has been cancelled tickets refunded but the booking fee has been applied as a credit which cannot be used as it expires on the same date as issued. I have a feeling this is a scam site 😞”

Helpful Report

Posted 1 month ago

Hi Jason, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 1 month ago

“Pain in the bum getting around skiddle system”

Helpful Report

Posted 1 month ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, OP Skiddle Customer Support Team

Posted 1 month ago

“The address on the ticket was wrong”

Helpful Report

Posted 1 month ago

Hi Raymon, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Absolutely Disgusting. I booked tickets for Truckfest Tewkesbury. Only to get an email to say it had been cancelled. Now can't get a refund. As they try and send you to another show. I personally wouldn't use them again. And certainly wouldn't recommend them.”

Helpful Report

Posted 1 month ago

Hi, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. OP Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 25,949 reviews