Name: skiddle
Rating: 4.40

“I booked 4 tickets a week before the event. On the morning of the event I could see the email confirmation but when I went to download the tickets it dissapeared from my phone. I had to buy new tickets which didn't work when I turned up at the gate which caused some confusion but the staff said it often happend when you've only just bought them. I would liek a refund formt he 3 adult and 1 child tickets that got lost.”

Helpful Report

Posted 3 weeks ago

Hi Chris Thank you for your feedback. Here at Skiddle, we always aim to put our customers first, so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HT Skiddle Customer Support Team

Posted 2 weeks ago

“I really struggled. Took me three times to succeed with my booking”

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Posted 3 weeks ago

Hi Allison, Thank you for taking the time to leave your feedback. I’m sorry you found the booking process challenging and that it took three attempts. If you’d like to share more details about where it went wrong, we’ll take a look and help as best as we can. HT Skiddle Customer Support Team

Posted 2 weeks ago

“I found buying on Skiddle difficult, mainly due to the constant irritation of wanting the app downloaded. I purchased the tickets about 2 hours before the event for a total of £7 each = £14 for 2people. Three friends who came in behind us paid a total of £10 at the door for 3 people. Not happy!”

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Posted 3 weeks ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. Have a lovely day! HT Skiddle Customer Support Team

Posted 3 weeks ago

“what to cancel tickets as my daughter already bought them for us t0 go tried to get in touch but no reply no live chat not had reply”

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Posted 3 weeks ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HT Skiddle Customer Support Team

Posted 3 weeks ago

“What a farce, all the hassle to get a ticket through a painful process to a town carnival for it not to be even checked!?! An absolute joke…what was the reason for the tickets to go and watch the music and use the toilets?”

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Posted 4 weeks ago

Hi Richard, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 3 weeks ago

“Having to pay for an e-ticket. A QR code… is absolutely diabolical.”

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Posted 4 weeks ago

Hi Ben, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HT Skiddle Customer Support Team

Posted 3 weeks ago

“Wasnt let in even though im 18+with no refund of my ticket, very rude security. Wouldnt recommend, ruined what could have been a good time.”

Helpful Report

Posted 4 weeks ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 3 weeks ago

“Absolutely awful for customer service. Impossible to get through on phone lines. You’ll either get told to call back later because lines are too busy or you’ll hold for an hour and get disconnected. They don’t respond to chat messages with any expediency if at all. They don’t answer emails full stop.”

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Posted 4 weeks ago

Hi there, I'm sorry to hear about the trouble contacting us. This isn’t the experience we want you to have. I’ve logged your feedback about the phone lines, chat response times, and emails with our support team to look into. If you’d like to share any further details (order number or dates), you can reply here and we’ll pass them along. HT Skiddle Customer Support Team

Posted 2 weeks ago

“I found this very difficult to use. No idea why Camp and Furnace don't just email tickets like any normal organisation. Complicated to set up, link wouldn't work on my phone and barcode won't appear for several weeks. It'll be a miracle if I get in.”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HT Skiddle Customer Support Team

Posted 4 weeks ago

“Awful, paid for tickets and unable to get a refund! Wanting doctors notes and everything unbelievable.”

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Posted 1 month ago

Hey , Thank you for taking the time to leave your feedback. Ticket Plan is a different company to us when you select this at checkout. If you have a review to leave regarding the booking platform, please let us know. Thanks, EA Skiddle Customer Support Team

Posted 1 month ago

“Ridiculous that I could only buy 1 ticket at a time. So got 1 ticket and then went to get another and they had sold out! Now have 1 ticket which is completely useless as my daughter can not go alone.”

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Posted 1 month ago

Hey Jennifer, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HT Skiddle Customer Support Team

Posted 4 weeks ago

“Over booked tickets wasn’t allowed in to the event”

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Posted 1 month ago

Hi Mubashir, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 4 weeks ago

“The country festival Scotland was cancelled twice still not had a refund !!!!”

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Posted 1 month ago

Hi There , Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HT Skiddle Customer Support Team

Posted 1 month ago

“You’re charging 17 pound for a car online compared to 5 pound at the door makes no sense”

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Posted 1 month ago

Hi Arron, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. HT Skiddle Customer Support Team

Posted 1 month ago

“First experience using - ticket selected . Selected pay and nothing . All In the space of approx 20 seconds . Then sold out . How is this fair process !”

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Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HT Skiddle Customer Support Team

Posted 1 month ago

“They over sold tickets, lied to say there was no last entry, we weren’t let in and wasted our money.”

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Posted 1 month ago

Hi Areej, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 1 month ago

“the birthday party did ruin our time and wasted a lot of our time as we had to wait. if we knew prior to booking, then we would have not have booked on this day. however we were quite dissatisfied when coming this time as we weren’t aware that there will be a birthday party and we didn’t get to skate as much as we would have liked too. we would appreciate if we had a notice beforehand so we could have booked on another day because went we went last time it was perfectly fine! thank you.”

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Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 1 month ago

“Gig was at brighton marina and advertised as by volks/st Peters church. Shockingly poor gig.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HT Skiddle Customer Support Team

Posted 1 month ago

“Why do I have to pay to have you (effectively) email tickets to me?”

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Posted 1 month ago

Hi There, Thanks for your review, In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from £0.50p to £3.00. This fee supports the systems used to dispatch your order or the technology used for scanning and validating your ticket at the event. It's clearly shown during checkout. While we understand that fees can be frustrating, we aim to keep them as low as possible to ensure we can continue providing top-tier service and secure ticketing solutions. HT Skiddle Customer Support Team

Posted 1 month ago

“Its bad experience”

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Posted 1 month ago

Hi umamaheswari, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HT Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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