Name: skiddle
Rating: 4.40

“Disgrace advertising "free" tickets for an event then cancelling them then charging people It was an option to donate and then you forced it upon people”

Helpful Report

Posted 10 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MW Skiddle Customer Support Team

Posted 10 months ago

“Horrendous customer service. I have been waiting for a refund for the rescheduled Save the Rave in Perth for months. Avoid this company.”

Helpful Report

Posted 10 months ago

Hi There, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MW Skiddle Customer Support Team

Posted 10 months ago

“I ordered a ticket for a venue. I got a ticket, with a qr-code. But in the message its only states that its a ticket and that im placed on balcony, but nothing about row or SEAT which is very strange, since i specified that im NOT intersted of a standing place...”

Helpful Report

Posted 10 months ago

Hi Mikael, Thanks for leaving a review, for this particular event the event organisers have not allocated seating so you will be able to sit wherever available on the balcony. MW Skiddle Customer Support Team

Posted 10 months ago

“Iv emailed several times and start a chat on Skiddle app! The gig I bought tickets for has changed date and I can no longer attend. No one from the company will respond I feel it’s terrible customer service”

Helpful Report

Posted 10 months ago

Hey Kathleen, Thank you for taking the time to leave your feedback. I have been unable to locate your order so have requested some additional information from you then I can locate your account and advise on your review. I look forward to hearing from you. MW Skiddle Customer Support Team

Posted 10 months ago

“Unfortunately no refund received. Look a like festival date was changed and I applied for refund within the time given for 4 vip tickets. This was on 8th August. It’s now 30th August and 10 days is well and truly over. Be aware! Cannot get a response from anyone and no refund received! Very disappointing service”

Helpful Report

Posted 10 months ago

Hi Linda, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MW Skiddle Customer Support Team

Posted 10 months ago

“Absolute joke! Booked tickets to 2 events, promised children and family members, only for them all to be cancelled 2 days before.... Due to the unprecedented number of sign ups for this event, we have been asked to reduce capacity due to the Manchester United football match taking place at Old Trafford on the same afternoon. What a joke!”

Helpful Report

Posted 10 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MW Skiddle Customer Support Team

Posted 10 months ago

“How can i contact skiddle on chat or email customer 🤔”

Helpful Report

Posted 10 months ago

Hi, You can contact us via custcare@skiddle.com. Thanks, LEB Skiddle Customer Support

Posted 10 months ago

“Saw advert for free tickets, managed to get some, really pleased up to then. I then got email to say due to unprecedented response all free tickets were being cancelled! I then logged in to buy some, all lower price said sold out, so i bought the more expensive ones (as I'd already promised the day out to people), only to then a few days later see an advert for the lower priced ones!!!”

Helpful Report

Posted 10 months ago

Hi, Skiddle is just the booking platform on which event organisers can list their events. Skiddle has no control over when tickets become available or ticket prices. You can get in touch with us via custcare@skiddle.com and we can provide some contact information for the event organisers where you can discuss this further. Thanks, LEB Skiddle Customer Support

Posted 10 months ago

“The event was cancelled and Skiddle don’t seem the be that bothered about investigating or helping. And remains to keep the event organiser anonymous making me fill in a form and not give me a direct contact.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 10 months ago

“I booked a two day concert ticket Friday & Saturday. Unfortunately one of my favorite bands pulled out on the Friday so I wanted to cancel that day but keep the Saturday ticket. Apparently I'm not allowed !! pretty appauliing if you ask me ! Never had issues before. Won't be using Skiddle again”

Helpful Report

Posted 10 months ago

Hi, I can see you bought a combo ticket. Unfortunately, we can't split tickets are you had 1 ticket for both days. Sorry, we couldn't help any further. Thanks, LEB Skiddle Customer Support

Posted 10 months ago

“A show was cancelled and Skiddle would not support the refund. They gave a deadline to the organisers but failed to adhere to it. When trying to liaise with their customer support team they refused to assist and just kept sending an email address for the event organisers who weren’t responding either. Their line is that they are just a ticket support function and any cancellations have nothing to do with them. Buyers beware. !”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“The Hastings Pier event was horrendous. The most badly organised event I've ever been to. How this shambles of a company exists is hard to understand.”

Helpful Report

Posted 10 months ago

Hi Ben, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 10 months ago

“Booked online but required to cancel a few hours later when I realised there’s no train back after 11pm. Tried the ‘CoolOff’ section but it’s telling me the last 4 digits of the card I used is wrong ( which is not true as I only have one card). So it won’t let me cancel and get refund. Very disappointed!!”

Helpful Report

Posted 10 months ago

Hi Maggie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 10 months ago

“Southampton outdoor Look alike festival - no refund ! Hundreds of customers out of pocket, no one taking responsibility - happy to keep your cash even when they changes the date!!! And guarantee this won’t get posted !”

Helpful Report

Posted 10 months ago

Hi Android, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“Went to Hastings look a like festival and it was a shambles and a disaster… paid for VIP but this was worse than standard tickets. Security staff were bullies and nearing caused issues with the peaceful audience.. other reviews from previous venues pretty much all saying the sane thing… Don’t book a Skiddle event !!!”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 10 months ago

“sold out with not even a second on the site so the free tickets clearly didn’t even exist”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“Cancelled booked tickets not happy”

Helpful Report

Posted 10 months ago

Hi krisha, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have seen you have been in contact with our customer support team. MK Skiddle Customer Support Team

Posted 10 months ago

“Bought tickets in good faith to the Lookalike festival at Hastings. Expensive VIP tickets. However although an awful show skiddle wont pass on complaints to the organisers, won't deal with refunds, won't give out contact details so we can contact organisers and instead suggest we try to find them on Facebook! Won't ever buy anything via Skiddle again”

Helpful Report

Posted 10 months ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. I'd best advise passing on your unwanted ticket(s) to someone else to ensure that you don't lose out on the money spent. Alternatively, you can get in touch and we can provide you with some contact information to contact the event organisers where you can request your refund. Thanks, LEB Skiddle Customer Support

Posted 10 months ago

“The party was generally weak, the beer was very expensive, the weather was poor. Up to a certain point I was even having fun until woman went to the security guard, saying that I was supposedly following and filming her and that I was stoned (????). That's what raves are about, that people dance, drink and have fun together. If someone is paranoid, sees conspiracies and people with cameras everywhere, they should put down the drugs and stay home.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 10 months ago

“The security at the Hastings festival were shocking yesterday!(25.8.24) We had our water & snacks taken off us on arrival & then weren’t allowed out of the pier to buy food! This would’ve been ok but there were hardly any food stands on the pier! I queued for 40 minutes to buy some chips to be told they run out of them when I got up the stand!! We had VIP tickets & the VIP BAR was BEHIND THE STAGE!! (Worst location for a VIP area I’ve ever known for an event like this!!) The security seemed very poorly managed by “boys under 25!!” Who kept moving us back as we had fold away chairs to sit on. There were many of us who had mobility issues but we’re still told to move as far back as possible if we wanted to sit down on our chairs. It was poorly organised & I won’t be using Skiddle again or buying a VIP ticket as there was no benefit whatsoever to buying it!! 🙄😬”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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