Name: skiddle
Rating: 4.40

“Still waiting on a refund after they changed the date and not replied to any of my email. Beware buying tickets easy.... receiving a refund pure rude!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 9 months ago

“Skiddle did not work for me and I was unable to load my tickets either via web nor app.”

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Posted 9 months ago

Hi David, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you need help with accessing your tickets then please contact us here: https://help.skiddle.com/ JR Skiddle Customer Support Team

Posted 9 months ago

“Hi can you remove my details from marketing as I do not want constant text messages please”

Helpful Report

Posted 9 months ago

Hi Miiss, You can amend your notification preferences at any time by heading to https://www.skiddle.com/members/editprivacy/ Alternatively, you can click ‘unsubscribe’ at the bottom of any email you receive. This is for Skiddle emails only. If you are receiving emails from event organisers/promoters, you will need to contact them directly. Please see the below article for more information on unsubscribing from marketing: https://help.skiddle.com/en/articles/6172407-how-do-i-unsubscribe-from-marketing-material We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JR Skiddle Customer Support Team

Posted 9 months ago

“Refund policy is bad”

Helpful Report

Posted 9 months ago

Hi, Skiddle is just the booking platform for event organisers to list their events on. We can only refund if an event is cancelled or postponed any other refunds have to be authorised via the event organisers. Please contact us via custcare@skiddle.com where we can try and find some contact information for you to contact the event organisers. Thanks, LEB

Posted 9 months ago

“Very bad the first time I tried to place my order it said it couldn’t be processed so I tried again and it charged me twice and gave me double the amount of tickets I wanted”

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Posted 9 months ago

Hi, Please contact us via custcare@skiddle.com so we can look into this further for you. Thanks, LEB

Posted 9 months ago

“Stuck in circular request to change the password & then it not being recognised”

Helpful Report

Posted 10 months ago

Hey Steve, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“I booked 2 tickets for Pete Tong 19th July Herrington park Sunderland Gig was cancelled at dinner time on the day 😡 Its now September 14th and still no money back refund SKIDDLE saying its down to event promoter's They saying there putting a claim in for insurance against weather It was scorching sun on this day and the day after a gig went ahead at the same venue Basically why do I need to wait for an insurance claim the event didn't happen so money shouldn't have changed hands Still waiting 😡😡😡😡”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“Absolutely waste of money and time same boring music over again toilets where disgusting drugs everywhere u looked and to top it off paid extra for a after party and shuttle bus which didn’t turn up and a party that had less than 10 people in and ended 4 hours early ,I wouldn’t bother wasting money”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 10 months ago

“Didn’t get let in and didn’t get a refund”

Helpful Report

Posted 10 months ago

Hi Ellie, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! MK Skiddle Customer Support Team

Posted 10 months ago

“Despite buying the refundable ticket I was unable to refund it.”

Helpful Report

Posted 10 months ago

Hi Toby, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 10 months ago

“Why do I need to download an app just to view/ get my tickets the whole ordeal is ridiculous”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 10 months ago

“Very confusing, cannot print my tickets off ! Have to download yet another app on my phone only to be told I cannot print or view my ticket till the night before the event ! Not happy. All I expected to do was pay for my ticket which I have done and print my ticket, not so. Why make things so complicated for a simple process of buying and printing a ticket ! Will not be using this app in future !”

Helpful Report

Posted 10 months ago

Hi Mark, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 10 months ago

“Beware! If they cancel something you have booked and paid for, and then you can’t make the new date, don’t expect to get your money back. Am still waiting for my refund from end July 2024”

Helpful Report

Posted 10 months ago

Hi Nicky, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“I was charged £8.50 per ticket when I booked yesterday not £7.50 as advertised”

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Posted 10 months ago

Hi Geraldine, Thank you for leaving a review. Please contact us and we can have a look into this for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 10 months ago

“Tried a couple of times to buy tickets site wouldn’t work”

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Posted 10 months ago

Hi Michelle, Thank you for leaving a review. I'm unable to locate an issue, please be patient whilst the development team looks into this. Have a lovely day! JM Skiddle Customer Support Team

Posted 10 months ago

“Skiddle take no responsibility for the lack of refund for the outdoor tribute festival put on by jaly concerts that was postponed at short notice. We have not been able to get our money back from jaly even though we were told by skiddle it had been processed. Email to jaly are not answered and the phone number on their website is fake. Do jaly concerts actually exist?”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“Don’t purchase the insurance … waste of money… cannot attend event due to catching Covid & there reply was sorry cannot help you, give the vip tickets away or go … not good knowing the event isn’t bothered about people’s health … Barton Live 😔”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. JM Skiddle Customer Support Team

Posted 10 months ago

“Over charges me and did not answer contact/messages. Won’t use again”

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Posted 10 months ago

Hey there, Thank you for your feedback, I can see you contacted us about this a couple of days ago where my colleague explained that we are unable to process this swap as it is a downgrade in price. Going forward, I recommend checking what ticket types are available before purchasing your orders. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“I am very disappointed with skiddle company. I 've purchased a tickets for concert which has been reschedule for different date. I requested a refund and haven't received money back...its been over a month now. I don't recommend this website to purchase a tickets”

Helpful Report

Posted 10 months ago

Hey there, Thanks for leaving a review, For this particular event, please be aware that Skiddle purely provided the booking platform as the organiser opted to handle ticket payments directly via their own 3rd party service (Stripe). This means that Skiddle did not handle the ticket funds at any stage. As such, I'm unable to assist further with the refund as it's the event organiser's responsibility to handle this via their Stripe account. I also can't check on whether the refund has settled I'm afraid. I'd best advise contacting the event organisers on social media. AH Skiddle Customer Support Team

Posted 10 months ago

“Waste of time. Sent email link for presale tickets, took me to website which said tickets selling fast….. icon to buy tickets did not work”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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