Name: skiddle
Rating: 4.40

“Skiddle take no responsibility for the lack of refund for the outdoor tribute festival put on by jaly concerts that was postponed at short notice. We have not been able to get our money back from jaly even though we were told by skiddle it had been processed. Email to jaly are not answered and the phone number on their website is fake. Do jaly concerts actually exist?”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 10 months ago

“Don’t purchase the insurance … waste of money… cannot attend event due to catching Covid & there reply was sorry cannot help you, give the vip tickets away or go … not good knowing the event isn’t bothered about people’s health … Barton Live 😔”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. JM Skiddle Customer Support Team

Posted 10 months ago

“Over charges me and did not answer contact/messages. Won’t use again”

Helpful Report

Posted 10 months ago

Hey there, Thank you for your feedback, I can see you contacted us about this a couple of days ago where my colleague explained that we are unable to process this swap as it is a downgrade in price. Going forward, I recommend checking what ticket types are available before purchasing your orders. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“I am very disappointed with skiddle company. I 've purchased a tickets for concert which has been reschedule for different date. I requested a refund and haven't received money back...its been over a month now. I don't recommend this website to purchase a tickets”

Helpful Report

Posted 10 months ago

Hey there, Thanks for leaving a review, For this particular event, please be aware that Skiddle purely provided the booking platform as the organiser opted to handle ticket payments directly via their own 3rd party service (Stripe). This means that Skiddle did not handle the ticket funds at any stage. As such, I'm unable to assist further with the refund as it's the event organiser's responsibility to handle this via their Stripe account. I also can't check on whether the refund has settled I'm afraid. I'd best advise contacting the event organisers on social media. AH Skiddle Customer Support Team

Posted 10 months ago

“Waste of time. Sent email link for presale tickets, took me to website which said tickets selling fast….. icon to buy tickets did not work”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 10 months ago

“could not order my tickets off the app and had to download and print off paper versions”

Helpful Report

Posted 10 months ago

Hey Steve, Thank you for leaving a review. I am sorry to hear you had difficulty using our app, here is a FAQ explaining how to purchase tickets on our app: https://help.skiddle.com/en/articles/6929957-how-to-use-the-skiddle-app-on-an-iphone-ipad Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“Bought tickets for an upcoming event. This event date was changed to a date we can not attend. Emailed the contact given several times by the ticket outlet that they said to contact for refunds. Never heard back. Money down the tubes. Angry as never had this issue with ticket master. Tried Skiddle and they gave an online form to contact the event organisers, again no reply or phone number to be found anywhere. Absolutely disgraceful, a reply to this would be a bonus!!!”

Helpful Report

Posted 10 months ago

Hey there, Thanks for leaving a review, For this particular event, please be aware that Skiddle purely provided the booking platform as the organiser opted to handle ticket payments directly via their own 3rd party service (Stripe). This means that Skiddle did not handle the ticket funds at any stage. As such, I'm unable to assist further with the refund as it's the event organiser's responsibility to handle this via their Stripe account. I also can't check on whether the refund has settled I'm afraid. I'd best advise contacting the event organisers on social media. AH Skiddle Customer Support Team

Posted 10 months ago

“My friends and I booked three tickets for the tribute bands festival in Southampton on 11th August. Just a few days before the event was rescheduled with no explanation. As we were flying from Jersey specifically for the festival we had paid for plane tickets and two nights in a hotel which were non-refundable. As it is not possible to attend on the new date we emailed Skiddle for a refund of our tickets. It was promised in 10 to 14 days. My friend has chased up the payment, but it is now 37 days and still NO refund! Terrible customer service. Don't risk your money booking with Skiddle.”

Helpful Report

Posted 10 months ago

Hey there, Thanks for leaving a review, For this particular event, please be aware that Skiddle purely provided the booking platform as the organiser opted to handle ticket payments directly via their own 3rd party service (Stripe). This means that Skiddle did not handle the ticket funds at any stage. As such, I'm unable to assist further with the refund as it's the event organiser's responsibility to handle this via their Stripe account. I also can't check on whether the refund has settled I'm afraid. I'd best advise contacting the event organisers on social media. AH Skiddle Customer Support Team

Posted 10 months ago

“Huge hassle just to book an iver priced shuttle bus ticket to a festival (which should be free). Had to spend 15mins figuring out the process to buy a simple bus ticket while the bus waited full of people. Its obvious Skiddle want to hook you in making you sign up, download apps, create accounts, approve via email security (when internet was bad), add bank cards…plus the process had me going round in circles because it simoly didn’t work (even with good internet)! Terrible and frustrating experience.”

Helpful Report

Posted 10 months ago

Hey there, Thank you for taking the time to leave your feedback. Skiddle does not make any user make an account or download an app to purchase or access their tickets. You could have simply headed over to skiddle.com, checked out as a guest and accessed your tickets as PDFs from your confirmation email. In future, we recommend purchasing your tickets in advance on stable wifi for a less frustrating experience🎉 Thanks, AH Skiddle Customer Support Team

Posted 10 months ago

“90s rave at Chepstow racecourse. Venue was grim, dismal with no atmosphere, was in what looked like a car park, all tarmac. Little seating available, expensive food and drink and no tap water available despite being told there would be by security, you had to buy expensive bottled water. Left after an hour and enjoyed a drink in a nearby pub and walk along the river instead. Would not attend another event, felt like it has been done on the cheap. Very disappointing.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 10 months ago

“Another stupid ticket vendor that insists you download their app to be able to view the tickets you have bought. Must have 15 different apps just to get tickets. A real pain. Why can’t they just email you your tickets??”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. Actually, we do email you your tickets! If you aren't inclined to use our app, you can access these from the confirmation email you receive when you purchase your tickets for a ''pain-free'' experience😁 Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“Didn’t even get in bunch of 🤡s not assed anyway went and got scatty elsewhere💯👌👌👌🔥🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🔞💩💩💩💩💩 didn’t even wanna go”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 10 months ago

“Three prices advertised, two cheapest are sold out instantly (I refreshed the page multiple times in the lead up to 10am) suggesting very high demand but dearest tickets still on sale days later. Borderline scam.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for leaving a review. As Skiddle is a self-service platform for event organisers to list tickets for their events, we do not set ticket prices or ticket type allocations. This is done by the event organiser. When an event is in high demand, we cannot guarantee that there will be the cheapest tickets left as these can often sell out very quickly! Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“It's stupid that I have to either download an app to retrieve my tickets or download both tickets separately. It really made scanning my tickets an absolute faff. Downloading all tickets from one attachment in an email used to be so much easier. Please go back to that because what you currently have is useless”

Helpful Report

Posted 10 months ago

Hey Sarah, Thanks for your feedback, To access your tickets all you need is your confirmation email and the Skiddle app on your phone. You don't need to be logged in on the app, all you need to do is simply press 'Get your tickets' in your confirmation email and you will be able to get these in the app straight away! Enjoy the event🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“Difficult kept getting timed out Would have liked physical tickets”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. Skiddle offers posted ticket delivery to all of our promoters, however, this is ultimately down to them if they would rather have e-tickets. If you still want the nostalgia of a physical ticket you can hold, please see this video on how to download your tickets as printable PDFs: https://bit.ly/DownloadPDFTicket Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 10 months ago

“I was alarmed to hear that I had to pay 7.50 as a spectator with my grandchildren… I feel that this company is capitalising on a sport that is geared to the young and healthy and the prices is hitting families who have more than one child’s poco. We are living in critical times, costs of living crisis. Therefore, with this in mind I can not engage in this activity too often, due to the high leverage in prices.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MW Skiddle Customer Support Team

Posted 10 months ago

“THe one star says it all”

Helpful Report

Posted 10 months ago

Hi There, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MW Skiddle Customer Support Team

Posted 10 months ago

“Absolute rip off with two extra charges when booking tickets via Skiddle.”

Helpful Report

Posted 10 months ago

Hi Lisa, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MW Skiddle Customer Support Team

Posted 10 months ago

“How much? Is Oasis on the bill”

Helpful Report

Posted 10 months ago

Hey Robert, Thanks for leaving a review, As Skiddle is purely a ticketing platform for event organisers to list tickets for their events, we do not set the prices for the events on our site. Thanks, AH Skiddle Customer Support Team

Posted 10 months ago

“So completely overcomplicated, all the subscriprion stuff is awful still not got ticket i sm going to have to go to venue to see if they can issue a physical ticket. Simplify this process”

Helpful Report

Posted 10 months ago

Hey there, Thanks for your feedback, If you are referring to the guest information mentioned in your confirmation email, this is at the request of the event organiser. After you have filled this in you will be able to access your ticket. Here is an FAQ about this: https://help.skiddle.com/en/articles/5341441-why-do-we-need-to-collect-guest-information Have a great time at the event! AH Skiddle Customer Support Team

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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