skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,236 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I made a mistake in purchasing and there is no option to return, even though there is a waitlist for the event…”

Helpful Report

Posted 10 months ago

Hey There, Thank you for taking the time to leave your feedback. I have been unable to locate your order so have requested some additional information from you then I can locate your account and advise on your review. I look forward to hearing from you. IJ

Posted 10 months ago

“Pete Tong's Ibiza Classics was due to to take place on 19th July but was cancelled due to poor conditions (at very, very short notice). Skiddle is still listing the event as 'postponed' more than a month later. There has been no attempt to offer entry to alternative events, and having taken time off work to attend the first one, I don't intend to risk this happening again, so definitely won't be attending any replacement. So where is the money? How long is it reasonable to pretend something is 'postponed'? Is this just an attempt to keep my money in the promoters bank account for as long as possible?”

Helpful Report

Posted 10 months ago

Hello There, Thank you for your feedback. Skiddle are currently working with the event organisers to arrange a new date, we typically give the organisers a month to return to us with a new date. In the meantime, we are recouping funds from the event organisers so we can open up the refund window. As you were made aware, Skiddle is solely the ticketing platform used for this event, as such we do not hold the face value funds, and need to recoup these. Please keep an eye on our email inbox for the latest refund update. IJ Skiddle Customer Support Team

Posted 10 months ago

“For a simple purchasing of tickets there were way too many questions. I tried to by the tickets as a guests and still had to go through questions like DOB, my Sex, full address despite online tickets, website crashed so had to go through process twice. Would not recommend...”

Helpful Report

Posted 10 months ago

Hey Grzegorz, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MW Skiddle Customer Support Team

Posted 10 months ago

“Yeah, you should have a care where Where a carer goes free”

Helpful Report

Posted 11 months ago

Georginarose, Thank you for your feedback. Skiddle is a self-service ticketing platform for event organisers to list and sell their tickets. We do not run any of the events listed on our site and so we depend on event organisers to let us know if they authorise us to add PA/Carer tickets to orders. If you are unsure as to if this is available for an event you would like to attend you can contact us via the following methods and someone can look into this for you. Email - custcare@skiddle.com Twitter/X - @skiddlehelp Instagram - @skiddlehelp I hope this helps clarify. CJ Skiddle Customer Support Team

Posted 10 months ago

“I bought tickets, the event was cancelled & rescheduled but unfortunately I cannot go on the new dates, a refund was offered but they have failed to answer any of my emails & have just ignored me, absolutely terrible customer service, well there just isn’t any, would never book again.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for leaving a review. Please get in contact, we are here Monday to Friday 9am-5pm so we are always happy to help! Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Unable to update card details. Have been trying for 6 days on 5 different devices with the same problem. Website says it is all operational which clearly is a lie. Customer service don't seem bothered at all when the event is now in 6 days time. No other way of updating card details allegedly. Absolutely shocking.”

Helpful Report

Posted 11 months ago

Posted 10 months ago

“If I could give 0 stars I would. The event was rescheduled a week before and no refunds have been issued.”

Helpful Report

Posted 11 months ago

Posted 10 months ago

“Absolutely useless! Event date was changed and requested a refund of one of the 6 VIP tickets purchased but they are not doing this. I emailed them as requested and nothing has been actioned. I'll be taking this further for sure and will never book through Skiddle again. Not fit for purpose - AVOID”

Helpful Report

Posted 11 months ago

Hello Dee, Thank you for your feedback. I have looked into your query further, on the 2nd of August we sent out an email with a clear date in which you needed to respond by. The first time you got in contact with Skiddle was outside of this window. As you have been advised, Skiddle was only able to refund in this window due to the event organiser using a third party payment processor called Stripe. Outside of this window, if Skiddle was to action a refund, nothing would be actioned. You have been referred to the event organiser where you can now request your refund so they can action this via their Stripe account. I hope this helps clarify. IJ Skiddle Customer Support Team

Posted 11 months ago

“Absolutely zero customer service. Still waiting for any contact re a refund for change of date for an event. I have sent several emails and not one acknowledged. Absolutely disgusting. I will never use this service again”

Helpful Report

Posted 11 months ago

Hi Laura, Thank you for leaving a review. I have just tried searching by your email address and cannot locate any communication from yourself. We ensure we respond to all queries we receive. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 11 months ago

“The bank transfer didn’t work and I don’t know why I need to get an app to get one off tickets!”

Helpful Report

Posted 11 months ago

Hi Marie, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You do not need to download the app. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 11 months ago

“If I could leave a no star review I would. Pete tong at Herrington park cancelled 2 hrs before gates opened. No communication no reschedule ( not that I’d want one now!) and no sign of a refund. Absolute scammers”

Helpful Report

Posted 11 months ago

Hello Deb, Thank you for your feedback. Skiddle are currently working with the event organisers to arrange a new date, we typically give the organisers a month to return to us with a new date. In the meantime, we are recouping funds from the event organisers so we can open up the refund window. As you were made aware, Skiddle is solely the ticketing platform used for this event, as such we do not hold the face value funds, and need to recoup these. Please keep an eye on our email inbox for the latest refund update. IJ Skiddle Customer Support Team

Posted 11 months ago

“An event has been rescheduled to a date when I can’t attend. I have sent a claim to refund my ticket as requested, but I haven’t heard anything back. So poor customer service and still waiting for my refund”

Helpful Report

Posted 11 months ago

Hi Michaela, Thank you for leaving a review. I have just searched our inbox and am unable to find any message under your email address or order ID. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 11 months ago

“The event we were due to see was on the 15 th July and was cancelled 2 hours before the event , it is now nearly a month since and I have heard absolutely nothing about a refund no communication whatsoever , I would not recommend this site at all”

Helpful Report

Posted 11 months ago

Hello There, Thank you for your feedback and I am sorry to hear of your experience. Sorry to hear your event has been postponed. We are working with the event organiser to arrange refunds for those unable to attend the rescheduled date. Please be aware, Skiddle is solely the ticketing platform, as such we do not hold all the event funds. As such we have to recoup funds in order to fairly open up the refund window to all customers. Please keep an eye on your email inbox for the latest refund update. IJ Skiddle Customer Support Team

Posted 11 months ago

“Gary adams - event cancelled April, no managers available to speak to re a refund for £100 everytime you phone, just called and girl said managers in meeting a called back as it was lunchtime and wait for it another girl said no managers in today!! Scammers and absolute liars !!!!”

Helpful Report

Posted 11 months ago

Hello Gary, Thank you for your feedback. I am aware a line manager has now reached out to you. When you called, our line manager was in a meeting, so you were advised, as with all manager call backs, you will receive one in up to 3 working days. If a customer requests a manager call back, this will be received. IJ Skiddle Customer Support Team

Posted 11 months ago

“Can never log in, even after numerous password changes.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you are continuing to struggle please reach out to us at help.skiddle.com IJ Skiddle Customer Support Team

Posted 11 months ago

“Skiddle think it's perfectly okay to charge twice the amount for a ticket - because they had an error on their Web page. Really poor service.”

Helpful Report

Posted 11 months ago

Hello Jaz, Thank you for your feedback. I have just looked into your order and can see that this issue was escalated to my line manager who has now actioned a refund for the duplication. Many apologies for the inconvenience this has caused, this is a rare occurrence here at Skiddle. Kind regards, IJ Skiddle Customer Support Team

Posted 11 months ago

“Was racially discriminated by security. Will not be returning to motion again”

Helpful Report

Posted 11 months ago

Hi Brandon, I am sorry to hear of your experience. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. I have sent you an email from your order with a promoter contact form, this will get you in direct communication with the event organisers where I advise raising your complaint with. IJ Skiddle Customer Support Team

Posted 11 months ago

“Scammed! Paid for Pete Tong tickets event was cancelled and no refund given. Do not recommend!”

Helpful Report

Posted 11 months ago

Hi Mel, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“took 5 goes to book 1 ticket”

Helpful Report

Posted 11 months ago

Hey Patrick, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“Havent received my tockets and cant get through on chat-makes no sense”

Helpful Report

Posted 11 months ago

Hi Chris, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 11 months ago

skiddle is rated 4.4 based on 25,236 reviews