skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 30,011 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 30,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Matt Phelan

Craig William Kneller

280

Anonymous

Anonymous // 01/01/2019

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English

“Really hard to access tickets - required me to download an app or a PDF. Just attach it to the email, will make it so much easier and more people will use it.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 6 months ago

“I’ll be avoiding Skiddle and going with other companies like Dice from now on. Bought a ticket based on wrong info on their site and they won’t manage the refund despite taking all the fees! Why would I need to contact the organisers. It’s the Skiddle name I bought my tickets from. Concerning and lost all trust. Cut and Paste replies from ‘customer service’ - v disappointing”

Helpful Report

Posted 6 months ago

Hi Daryl, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 months ago

“What an absolute farce. Got on the presale. There was only 7800 in front of me and by the time I got to the front they were sold out. What an absolute joke. Absolutely gutted and fuming at the same time. What a shitshow”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

“Long wait in line only to find out event is sold out ! How does that work out when im just 5,000 in the queue then ?...thanks for wasting my time.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. I am unable to locate your order as your order number hasn't been provided. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

“Quick and easy to do it”

Helpful Report

Posted 6 months ago

Hey Gary, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 6 months ago

“Why everyone is rating so high scores when you not simply able to change your email address. And now I need to delete my account and start from scratch!!!! I will never understand that….”

Helpful Report

Posted 6 months ago

Hi Misha, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. I cannot see you have provided an order number so I am unable to locate your booking to assist just now. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

“Very easy to use”

Helpful Report

Posted 6 months ago

Hi Lin, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“The Skiddle app is user friendly and straightforward to use.”

Helpful Report

Posted 6 months ago

Hi Beverley, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Site is easy to use . Ticket delivery time excellent”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Nice that you can print out tickets instead of just some complicated phone app”

Helpful Report

Posted 6 months ago

Hi Charles, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Event was cancelled day before”

Helpful Report

Posted 6 months ago

Hi Sam, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 months ago

“There were no tickets for the Craig David Just Eat event. Why did you even bother listing it ??? Just a publicity stunt by Just eat with tickets already allocated to PR and influencers. Dont waste peoples time”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 months ago

“Last week I bought 4 tickets via Skiddle costing £73. Today Skiddle tell me the event is cancelled and they refund me £66.68. If the difference is a booking fee then Skiddle haven't earned it as it is not booked. I feel I have been fleeced for a few quid.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 months ago

“Excellent app and helpful response to a pre-booking question”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you enjoy using Skiddle. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Hi, I am supposed to be going to the RUSHED gig at the Warrington Irish Club this Friday 7th November. I STILL DO NOT HAVE MY TICKET”

Helpful Report

Posted 6 months ago

“No hassle booking and easy to download tickets. Great!”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Tricky to set up”

Helpful Report

Posted 6 months ago

Hey Steven, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 6 months ago

“Good system but the online web should bring you to the app for ticket sales, when I get a link which brings me to the website it should recognise me and open the app automatically”

Helpful Report

Posted 6 months ago

Hey John, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 6 months ago

“Very easy to download the tickets and Very clear information.”

Helpful Report

Posted 6 months ago

Hi there Thank you for leaving a review. Happy to hear you find Skiddle easy to use. Have a lovely day! HW Skiddle Customer Support Team

Posted 6 months ago

“Fee after fee. Ticket fee, booking fee, rapid scan fee, even a 25p fee to be sent the ticket on WhatsApp, passwords and logins, full name and a full address, gender and date of birth, a count down whilst doing it all. The list goes on. All to purchase a ticket for a local fireworks display… ridiculous”

Helpful Report

Posted 6 months ago

Hi Jake, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 months ago

skiddle is rated 4.4 based on 30,011 reviews