skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,920 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Can't find Accessibility/Disabled tickets or facilities”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 2 months ago

“Overly complicated and lengthy process with far too much text . Very frustrating for a non user of smartphone for ticket production. This proved impossible for me, an inexperienced digital systems user. Could not find a telephone contact for customer service. Surely this should be available and evident on documentation. I had to contact the event organiser”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“first time timed second time would only accept a debit card after trying with two credit cards (/*) - found whole thing stressful”

Helpful Report

Posted 3 months ago

Hi S J Davies, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 months ago

“It's very annoying having to download another app and sign up with my email to simply access my tickets.”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 3 months ago

“They rescheduled the Norfolk Balloon event due to unforeseen circumstances theirs not mine and refused to refund the booking cost”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“Bought a ticket but complications due to my mobility issues have kicked in. Phoned to sort out the issues but it wasn't possible and I am still waiting for a promised callback. Not impressed, I phoned again 2 days later again waiting nearly 1/2hour and the system apparently couldnt find my order and then it did. I had my allocation, but had not been phoned back as promised so was unaware that something had been sorted. As Skiddle do not seem to have a system which works properly i dont want to deal with them at all and asked for a full refund which they denied me . Then they disconnected the call without a by your leave. Thus proving the abysmal way in which customers are treated by them.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“I paid £25 each for tickets and when I looked again two days ago there were cheaper tickets available! I hate buying tickets from you or any tickets company because you rip people off!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 months ago

“Was unable to down load tickets to my apple account E mail said they would send them in one week”

Helpful Report

Posted 3 months ago

Hi Roslyn, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 months ago

“Too dear. Nothing to give as a present. Hassle of needing an app. Invasive questions. Time consuming.”

Helpful Report

Posted 3 months ago

Hey Andrew, Thank you for taking the time to leave your feedback. There are different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to access your tickets via skiddle.com/orders. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 3 months ago

“Wasn’t easy to get the ticket and you couldn’t down load Into my apple folder”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 months ago

“Very confusing”

Helpful Report

Posted 3 months ago

Hi Carol, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“Way overpriced for a family event. Child tickets are only free when purchased with the more expensive instead of the fractionally cheaper adult ones. There is also no discount for people living in the local area. Over priced food & drink when spoke to others. So all the over pricing kills the fun. Didn't go in the end but enjoyed hearing the music from our house nearby.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 months ago

“Completely falsely advertised.”

Helpful Report

Posted 3 months ago

Hi Dan, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 months ago

“I'm still waiting for my refund. One month on.”

Helpful Report

Posted 3 months ago

“No staff member to scan our qr code we was made to walk 10 mins to another bar for the qr code to be scanned to get our wristband and that venue told me they don't have a scanning machine so had to walk another 8mins to another venu to finally get our bands got to the nightclub and still had to pay £5 ontop of our wristband as we was 2 mins after 2am night club entries. Shocking service will not be using the service again”

Helpful Report

Posted 3 months ago

Hi Mandy, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 months ago

“Bonsoir c moi bara pene”

Helpful Report

Posted 3 months ago

Hi Bara, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 months ago

“This event is a disgrace, sound quality is better on my portable bluetooth speaker, beer is £6.5, security will take all your liquids including perfumes, however this never mentioned on their website. Proper waste of money £56, worst festival ever! Better bingewatch netflix.”

Helpful Report

Posted 3 months ago

Hi Barney, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 3 months ago

“Really disappointed with the service. Tried to change event days and chatbot wouldn't work, no one got back to me till the next day and then they wouldn't change and the event i had tickets for had finished. If chat bot had worked and not glitched i would of been on plenty of time to change.”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“Absolutely auwful cannot access my tickets on my iPhone. Just going round it circles taking me back to the Skiddle app”

Helpful Report

Posted 3 months ago

Hi Rebecca, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“We just attended campfire festival east park hull. We left after an hour this morning as 4pm. The singer on was very good but unfortunately we could not hear him because of the ridiculous fair ground and their loud over powering rave music, so disappointed The bar sold cans at £6 and the beer was warm…no thank you guys you need to realise they’re way to many gigs out there that do it so much better. We also heard so many other people complaining overpriced warm drinks and clash of music. I paid £80 for my family felt we were totally ripped off. Gutted Jennifer kelly”

Helpful Report

Posted 3 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 3 months ago

skiddle is rated 4.4 based on 26,920 reviews