Name: skiddle
Rating: 4.40

“Ridiculously obtuse way of retrieving tickets. Just send me the PDF, it's a £4 ticket. It doesn't need to be fort Knox.”

Helpful Report

Posted 3 months ago

Hi Darren, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AB Skiddle Customer Support Team

Posted 3 months ago

“The data entry boxes aren’t set up for iPhone autofill No Apple Pay function Page timed out twice First payment not processed (no idea why) and then whole form reset Frustrating process to be honest - nearly gave up”

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Posted 3 months ago

Hi Charlotte, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 3 months ago

“Event that was postponed to this year never heard anything contacted SKIDDLE multiple times kept throwing me to the next person and still months later I’ve not had a refund. £121 is owed to me Stop stealing peoples money”

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Posted 3 months ago

“Absolutely disgusting service. An even was cancelled due to 'unforseen circumstances'. Purchased in July 2024, event was beginning of May 2025 and I've had zero communication from skiddle regarding a refund. I tried to get the funds back from my bank, which Monzo did but then Skiddle clawed this back from me!! I am nearly £100 out of pocket and will never use or recommend Skiddle again.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 3 months ago

“Skiddle still owe me £300+ from an event that never happened...tickets were purchased November 2021....and still no refund and no communication. Bad form for such a huge company.”

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Posted 3 months ago

“Booked the wrong day but paid for protection soon as I realised I tried to contact your customer service with no success”

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Posted 3 months ago

Hi Roms, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 3 months ago

“Most horrible booking experience in my life. Make it much easier.”

Helpful Report

Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“I have a ticket for 29th. However you do not mention if you have facilities-for disabled people, also if requiring a taxi for collection, where is the collection point? I have heard some people say the event has been poor in terms of acts, food & memorabilia. I sincerely hope that is not the case as I will report the outcome through my music network & groups. If it proves to be a poor event a) I will want a full refund plus my taxi fare to get home. So please can you reassure me that the event be as advertised and that arrangements are Clear for the disabled.”

Helpful Report

Posted 3 months ago

Hi Patricia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Event has been cancelled tickets refunded but the booking fee has been applied as a credit which cannot be used as it expires on the same date as issued. I have a feeling this is a scam site 😞”

Helpful Report

Posted 3 months ago

Hi Jason, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 3 months ago

“Pain in the bum getting around skiddle system”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, OP Skiddle Customer Support Team

Posted 3 months ago

“The address on the ticket was wrong”

Helpful Report

Posted 3 months ago

Hi Raymon, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“Absolutely Disgusting. I booked tickets for Truckfest Tewkesbury. Only to get an email to say it had been cancelled. Now can't get a refund. As they try and send you to another show. I personally wouldn't use them again. And certainly wouldn't recommend them.”

Helpful Report

Posted 3 months ago

Hi, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. OP Skiddle Customer Support Team

Posted 3 months ago

“Thank you, Unique Recovery Firm, for your exceptional help in successfully reclaiming my lost funds!”

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Posted 3 months ago

“Truly awful”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, OP Skiddle Customer Support Team

Posted 3 months ago

“One of the turning points for me was connecting with ARMSTRONGPAVE.ORG. After weeks of dealing with unhelpful support from the original platform, I felt completely stuck. ARMSTRONGPAVE.ORG. actually listened, took my concerns seriously, and took action. They ultimately helped me resolve the issue, and their consistent updates were a lifeline throughout the process. Highly recommended.”

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Posted 3 months ago

“Payment was made to Skiddle and they provided tickets for the event but when there is a problem (as in our case the dates and line up for the event changed), they refer you back to the organiser for a refund and specifically said don’t contact them. Have emailed the actual organisers twice and no response so far. Non existent customer service from Skiddle . Appalling experience.”

Helpful Report

Posted 3 months ago

Hi Julie, Skiddle are a self serve booking platform where event organisers can list and sell their events. We must remind you that your contract is with the event organisers, and we can only assist as much as we are able to. For your order/ event we have been advised to refer the customers to the event organisers. We apologise for any inconvenience. OP Skiddle

Posted 3 months ago

“Event wasn’t in Skiddle, only available via link on website, so had to book outside of Skiddle then add to Skiddle account after - painful !”

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Posted 3 months ago

Hi David, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“I booked a ticket online. To call this an 'experience' is stretchung credulity a little far. You get one star for the inanity.”

Helpful Report

Posted 3 months ago

Hey Nick, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 3 months ago

“I was very hard to book the ticket- every time I proceeded to check out, it said I had timed out, even though the clock clearly showed around 5 minutes remaining. At one point I had money taken from my account for a ticket, but received no confirmation email. Luckily this was returned to my account, but there was no communication as to why this happened. In total I had to try 9 times- each time entering all of my information again. Had i not been buying the ticket as part of a group celebration weekend, I definitely would not have persevered. Very frustrating experience.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 3 months ago

“I can't install the app on my mobile”

Helpful Report

Posted 3 months ago

Hi Lucia, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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