Name: skiddle
Rating: 4.40

“Unable to complete booking due to postcode error on the app but then no clear way of correcting that which meant I was unable to complete the booking using Apple Pay and risked missing out by having to start again and use a new credit card Hugely frustrating”

Helpful Report

Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“Mostly my mistake because I should’ve copped that the advertised acts weren’t as advertised. Should’ve known it was too good to be true. Sucks that I wasted money on tickets for someone who won’t be there.”

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Posted 3 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“Terrible app”

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Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 3 months ago

“Quite confusing went round a few times before I was actually able to purchase also don't want to have to down load another app to see my tickets. Especially if the ticket is fir someone else. Far too complicated. Hated it.”

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Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 3 months ago

“The website is terrible. Took 3 attempts to get tickets”

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Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 3 months ago

“I have bought and paid for my event tickets on your site but how come I can not log in to receive my confirmed ticket ??? 😡😡😡 Please help!!!”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 3 months ago

“I couldn't understand how to get the tickets...I haven't got a printer”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 3 months ago

“Event was not a paid event but ticket was sold on skiddle as if it was a paid event.”

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Posted 3 months ago

Hi, Skiddle is a self-service booking platform for event organisers to list and sell tickets. If tickets have been listed on our website this has been done by the event organisers. We recommend contacting them for further information. Thanks, LEB

Posted 3 months ago

“Didn’t but these tickets”

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Posted 3 months ago

Hi, If you did not buy tickets and money has left your account please contact your bank who will contact our finance team. Thanks, LEB

Posted 3 months ago

“All thanks to (brucenora254 @ gmail.com) for the successful return of my lost funds, if scammed get in contact with her”

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Posted 3 months ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."”

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Posted 3 months ago

“Please take a look at Headfirst Bristol on how to create a smooth ticket buying experience. The return customer experience is awful, every time i have to re-enter half my details. Or at least let me check out with google pay in one click as an alternative..”

Helpful Report

Posted 3 months ago

Hi, Saved cards are any payment cards you save when making a purchase on the Skiddle app. They make it quicker and easier for you to check out next time by remembering your details securely and only require you to enter your CVV number to buy tickets again. Your card details are swapped for a secure token that can be held in our systems without risk. No card data is ever held on your device. Only our payment processor stores the full details in their secure vault, which meets or exceeds the Payment Card Industry standards. To delete an individual saved card - during checkout press the edit button directly above your saved cards. This will bring up a minus icon next to each of your saved cards. Pressing this button will allow you to delete individual cards. Thanks, LEB

Posted 3 months ago

“too long a form to fill. ran out of time twice. and now cant print tickets.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 3 months ago

“Buying tickets for a band at Castle and Falcon in Moseley , not only am I being charged 10% on top of the ticket but also having to pay a fulfilment charge, £1, and a processing charge, £1. None of these charges is optional. The whole thing smells of greed. One that is : £7 to protect my ticket. It is often reported that live music is struggling. With these rip offs you can see why. C.S”

Helpful Report

Posted 3 months ago

Hi Charles, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions - https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. I hope this provides some explanation behind the fees charged when booking with Skiddle, HW Skiddle Customer Support Team

Posted 3 months ago

“I used my phone to book tickets and the webpage stalled. I used my laptop and could see I needed to prove I wasn't a robot. At this point I'd lost my place and so had to buy more expensive tickets. Not impressed with how the website displays on mobile!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please be aware the event organisers determine the price of tickets - please refer to the article below: https://help.skiddle.com/en/articles/5324055-the-ticket-prices-have-changed-since-i-bought-mine Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. HW Skiddle Customer Support Team

Posted 3 months ago

“I booked 2 seats near the front for a concert. I got confirmation, so thought all was good. it appears no payment was taken and I lost the seats, now I have realized there is an issue we lost good seats.”

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Posted 3 months ago

Hi Patricia, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“Hi, I bought a ticket for the Reggae Land Festival, and I'm still receiving the confirmation email. I need help. Thanks.”

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Posted 3 months ago

Hi Marina, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 3 months ago

“Over sold and atmosphere was off Sardines in a tin maaate”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Felt like I was scammed. So expensive for tickets on the door. Djs weren’t great and paid almost £100 for 4 people for entry into two tiny rooms.”

Helpful Report

Posted 3 months ago

Hi Naomi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 3 months ago

“Skiddle won't recognise my Sony Experia phone, saying that it's incompatible which means I have to try and pay on the door, possibly missing my gigs.”

Helpful Report

Posted 3 months ago

Hi, If you have access to the internet on your phone, you can purchase your tickets at www.skiddle.com You will receive an email confirmation with your pdf tickets. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews