skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,218 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“bought a standing ticket, not realising it because the fonts are all so small, my partner cant stand for a full concert. They did not even reply to my query till the 3rd time I got in touch and then did absolutely nothing. Skiddle does not support people with accessibility issues. Skiddle does not support inclusive audiences. Skiddle is passive aggresive, unhelpful, doesn't care that people will be left out of their events because they are not as able-bodied.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). I can see you have been in contact with the team at Skiddle who have directed you to the relevant organisers for this event. MK Skiddle Customer Support Team

Posted 8 months ago

“dont go if ur over 10 years old, super overpriced for a small area and u have to pay so much. £10 for churros. was expecting a little more but me and my friends were there for less than 10 minutes”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“the company demanded too much personal information and you couldn't get tickets for a gig without full address and other utterly uneccessary details. I will deleat the app as soon as the gig is over.”

Helpful Report

Posted 8 months ago

Hi Jill Thank you for leaving a review. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. MK Skiddle Customer Support Team

Posted 8 months ago

“Couldn’t give a zero review but would if I could. Total scam. Festival postponed then cancelled. No refund. Not able to contact. These people need taking to court.”

Helpful Report

Posted 8 months ago

Hi Andy, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“Too much writing - why do you need so much private info?”

Helpful Report

Posted 8 months ago

Hi Tomasz, Thank you for your feedback. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. To update your postcode to receive info relevant to your area, please click here. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. MK Skiddle Customer Support Team

Posted 8 months ago

“A £2 booking fee per ticket & then a handling charge, surely it should be one or the other? I'm only surprised do dont charge to print our own tickets!”

Helpful Report

Posted 8 months ago

Hi Stephen, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 8 months ago

“I despise paying extra…twice…. For a booking fee when the tickets are electronic and we do not have another option for purchase.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 8 months ago

“Additional costs literally every other question. A website designed to squeeze you dry. 75p for ' automatic ticket reader technology ' like a bar code scanner hasn't been around since 1940”

Helpful Report

Posted 8 months ago

Hi Jack, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 8 months ago

“Paid for the Hitchin Halloween pop up and when we got inside you had to pay for everything. Nothing was included in the price. £5 for all the features mentioned on the poster. Marshmallows were free with a drink but there were no drinks for children unless you want hot chocolate. My children have dairy allergies so couldn’t get anything. I think if you charge to get in you should get some kind of Halloween experience included in the price. You don’t go to a fair and pay to get in? Disappointed”

Helpful Report

Posted 8 months ago

Hi JJ, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“Difficulty in downloading”

Helpful Report

Posted 8 months ago

Hi Glen, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Disappointed”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Cheaper to buy on the door at the venue”

Helpful Report

Posted 8 months ago

Hi Joe, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“Was not great party to be honest”

Helpful Report

Posted 8 months ago

“Bought an extra ticket and paid the extra money for refund, but when I came to try and refund it was not possible”

Helpful Report

Posted 8 months ago

Hi Tim, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“I informed the staff that it was our first time skating and all we got was a 30 seconds training. Ridiculous! It wasn’t welcoming and if you’re a first timer, don’t bother going as you won’t get any support to enjoy your experience! They will make you sign a ridiculous long weaver that “any injuries you or the third party incur, they’re unreliable” . However , there are soo many health hazards there. There are purple wooden benches with really sharp edges and which could be quite dangerous when you fall. My pictures were taken without my consent. Seriously that place is a joke !!!”

Helpful Report

Posted 8 months ago

Hi Delacky, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“Very poor. We reached the place and there were no parties. We booked 3 tickets which is complete waste of money”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Rubbish rubbish rubbish”

Helpful Report

Posted 8 months ago

Hi Leah, Thanks for the feedback, Can you elaborate on your experience with Skiddle so we can find ways to improve? Thanks LC Skiddle Customer Support Team

Posted 8 months ago

“Bunch of rip of merchants, took my money, then my 15 year daughter travelled 50 miles to Canterbury and you wouldn’t let her in, wouldn’t even let her use the toilet before she came home 50 miles !!! I must be stupid because I booked the ticket and see nothing about I’d! What 15 year old takes a passport to a club, even the photocopy was no good!! Shame on you!”

Helpful Report

Posted 8 months ago

Hi Kellie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“The refund protect is just a scam.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. LEB Skiddle Customer Support Team

Posted 8 months ago

“An extra £1.50 a ticket for nothing, so £4.50 for clicking 'pay now'”

Helpful Report

Posted 8 months ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit, and a few tea bags for staff brews! Thanks, LEB

Posted 8 months ago

skiddle is rated 4.4 based on 25,218 reviews