skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,180 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate Skiddle and if I had my way I would never use them ever. Had very bad experiences with them in the past. Unfortunately sometimes you just have to use them.😡”

Helpful Report

Posted 8 months ago

Hi Jon, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Early release tickets chucked me out then had to order first release”

Helpful Report

Posted 8 months ago

Hey Kalee, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 8 months ago

“Postponed the Lookalike event by one month, then cancelled it and 3 months later still no sign of a refund.”

Helpful Report

Posted 8 months ago

Hi Glen, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“took too long to find my ticket”

Helpful Report

Posted 8 months ago

Hey Lewis, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 8 months ago

“No option to book a carer ticket”

Helpful Report

Posted 8 months ago

Hi Regina, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I can see you have been in contact with our support team who have directed you to the event organisers for further assistance with your carers ticket. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“How do l obtain tickets for the Pete Maclain talk at Stockport Music Story ? Can't work it out ?”

Helpful Report

Posted 8 months ago

Hi, Please contact custcare@skiddle.com for further advise on how to purchase tickets. Thanks, LEB

Posted 8 months ago

“I bought tickets using PayPal, not received any tickets or confirmation. £46, wife's Xmas present. Cannot talk to anyone and if e quire on line, it wants last 4 digits of account, which cannot do because paid by PayPal.”

Helpful Report

Posted 8 months ago

Hi David, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I have resent your email confirmation to the email attached to your account. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Don't even think deserve the 1 star!!! 20 mins to order tickets that have been registered and waiting for months to come available! Absolutely shocking!”

Helpful Report

Posted 8 months ago

Hi Barry, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“People who are in work need long than 8min to purchase tickets it’s not fair”

Helpful Report

Posted 8 months ago

Hey Ellie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 8 months ago

“Event was an absolute scam!”

Helpful Report

Posted 8 months ago

Hi Cameron, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“Went to chepstow food and fireworks display on 10th november Would go there again .”

Helpful Report

Posted 8 months ago

Hi Linda, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“Event was a total shambles, with no direction or support at the event. Event ticketd were not even checked so i dont see the point of the process. We waited 1 and a half hours with no information”

Helpful Report

Posted 8 months ago

Hi Shelley, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 8 months ago

“I found it difficult to navigate your system to get the "free tickets" then when I had them it was a waste of my time. The two queues to get into the venue were so long, they went around the stadium. The time restrictions for entering had not been adhered to, tickets were not checked and people without tickets had been admitted , the latter being confirmed by a member of your staff. Lastly, I did not get into the fayre as I was not prepared to wait outside in the cold. Better organisation skills needed.”

Helpful Report

Posted 8 months ago

Hi Margaret, Thank you for your feedback. Skiddle are not the event organisers. We are the website in which the event organiser chose to list their tickets on. I apologise on the event organiser's behalf for your experience. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. LB Skiddle Customer Support Team

Posted 8 months ago

“I just want to go to a shop and buy one.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to leave a review. Skiddle is a website in which you can purchased tickets from various event organisers to various events. Almost all ticket sales are made online. There's a possibility that if you want to purchase a physical ticket, these may be offered by certain venues box offices. LB Skiddle Customer Support

Posted 8 months ago

“Do not understand why I have to put all my address details in – when using PayPal as a payment method? This makes a simple purchasing process ridiculously long”

Helpful Report

Posted 8 months ago

Hello There, Thanks for the feedback. A billing address must be provided for any online purchase. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Kind regards, IJ Skiddle Customer Support Team

Posted 8 months ago

“Shame on you for selling tickets for another Gatecrasher Event that won’t go ahead and no one will get refund.”

Helpful Report

Posted 8 months ago

Hello Steve, Thanks for the feedback. Where have you seen this Gatecrasher event? I am unable to locate a Gatecrasher event on our platform. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). Kind regards, IJ Skiddle Customer Support Team

Posted 8 months ago

“ass event page. And you charge too much for tickets”

Helpful Report

Posted 8 months ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. This has nothing to do with Skiddle. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 8 months ago

“Shocking we spent 1 hour in grid locked roads and side roads trying to park. Spent 22 pound on 2x burgers and chips that were Shocking and vile, also 10 pound each to get in.”

Helpful Report

Posted 8 months ago

Hi Joel, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 8 months ago

“Way too expensive for the tickets and the firework display was so short for what I paid for. The online tickets don’t even save you money, after the extra fees added it’s literally 95p cheaper than paying at the door. The booking process itself was awful, it said PayPal was an option, yet the option was no where to be found and there was an 8 minute timer, which because I didn’t have my card on me and was trying to pay by PayPal, timed out. Wouldn’t recommend or use again.”

Helpful Report

Posted 8 months ago

Hi There, Thank you for your feedback and I'm sorry to hear of your experience. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. PayPal is unavailable for transactions that use a third-party payment processor/Stripe. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Kind regards, IJ Skiddle Customer Support Team

Posted 8 months ago

“What an absolute rip off, food prices well over the top, fireworks extremely disappointing l would never visit this venue again and would engorged people not to waste their money”

Helpful Report

Posted 8 months ago

Hi Anthony, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 8 months ago

skiddle is rated 4.4 based on 25,180 reviews