skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,219 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I shouldn't have to download an entire unwanted app just to access a gig ticket.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 9 months ago

“I spent a non-refundable £35 on tickets and only after my payment was taken did I discover that there is no version of the Skiddle app for a windows desktop PC. In these times when inclusivity is supposed to be so important you must not assume that everyone has an apple or android based device. The very least you can do is make sure that the limitations of your system are flagged before payment is taken.”

Helpful Report

Posted 9 months ago

Hi Michael, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 9 months ago

“I had access to presale tickets and paid the final release price when they had been on sale for 9 minutes! Also your bookingfee is absurd! £11 14p AND THEN a handling fee of £1.50. This is unacceptable greed Skiddle...I wish I'd got them from Dice...I will be checking there first from now on!”

Helpful Report

Posted 9 months ago

Hi Christina, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 9 months ago

“Your fees are an absolute joke. It’s extaution.”

Helpful Report

Posted 9 months ago

Hi Antony, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 9 months ago

“Been trying to get a refund for a gig cancelled twice and no response So I am still waiting”

Helpful Report

Posted 9 months ago

Hi Jaxson, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 9 months ago

“Allowing Gatecrasher to sell ticket for an event that may never go ahead with no chance of a refund like the cancelled March24 event in Birmingham. Con artists!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 9 months ago

“App doesn’t let me log in to access my tickets”

Helpful Report

Posted 9 months ago

Hi Oliver, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 9 months ago

“Still no refund for the cancelled Pete Tong event at Herrington Country Park. This was nearly three months ago now! Communication has been extremely poor and still left waiting. Be careful booking with this site.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 9 months ago

“No Pete Tong refund from cancelled event in July! Skiddle will point you in the direction of live at Herrington HOWEVER, Herrington refund T&C’s state “a) refunds are only considered on major cancellations”…tick got that one right…b) refunds should be obtained from the point of purchase no later than 1 month after the event”….Skiddle ARE the point of purchase so therefore should be issuing refunds and should have within 1 month of the cancellation. Herrington don’t answer emails and neither do Wannasee Ltd. Skiddle is very easy to use and quick to take your money, but they appear to have the inability to understand the law and refund what’s due. Reported to Watchdog, the Sunderland Echo and various other newspapers. I’m sure Pete Tong would be very annoyed too! Give us back our money!!!!!”

Helpful Report

Posted 9 months ago

“Pete tong cancelled in July still waiting for refund”

Helpful Report

Posted 9 months ago

Hi Gillian, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 9 months ago

“Accidentally bought 5 tickets not 3 and won’t let me refund”

Helpful Report

Posted 9 months ago

Hi Niall, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 9 months ago

“I knew i wouldn’t be able to make the event so i tried to get in touch to cancel my ticket and get my money back but you never answered. It is very poor.”

Helpful Report

Posted 9 months ago

Hi Jack, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 9 months ago

“I purchased the tickets to go to see Guns to Roses at tiverton new hall as of the 4th of October this year, we then drove the 50 mile round trip to go to the event. But on arrival the place was locked up as tight as a drum, was then informed by another gig goer that it had been postponed till March next year ? then went to my PC to complain, an tried to reply to the e-mail sent to me with the tickets, sent my input to same e-mail address which was returned the next day saying "Address unknown" with the postponement Notification for the preceding days gig the day after we went to the venue. Were informed the these tickets can be transferred to the March next year gig As the refund process sound to be a veritable minefield. Your respectfully Dr & Mrs Stone.”

Helpful Report

Posted 9 months ago

Hi Nicholas, Thank you for your feedback. Can you please forward your request to custcare@skiddle.com along with your order details so we can look into this for you? Thank you, CJ Skiddle Customer Support Team

Posted 9 months ago

“Waste of time, nobody even looked at my ticket”

Helpful Report

Posted 9 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 9 months ago

“Nearly 3month on & I'm still awaiting a refund for tickets totalling over £150 from an event cancelled 30mins before the gates were due to open (Pete Tong at Herrington Park, Sunderland - 19th July). I have had a couple of emails informing me that they are awaiting their insurance payout before they can reimburse, but I really do think this is totally unacceptable.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle do not cancel events, this is done by the event organiser. When an event is cancelled, we need the funds returned to us from the event organiser. In this case, the event organiser has been very communicative and stated the reason why refunds have been delayed. As soon as Skiddle receive the funds from the event organiser, all customers will have their refund processed immediately. We apologise on the event organisers behalf for the delay. LB Skiddle Customer Support

Posted 9 months ago

“Terrible, event cancelled a few days before it was meant to happen, no refund for tickets or any support from Skiddle, just blaming the event organisers! Never ever will I use this company again,!! Absolutely shocking service , and out of pocket!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. For this particular event, please be aware that Skiddle purely provided the booking platform as the organiser opted to handle ticket payments directly via their own 3rd party service (Stripe). This means that Skiddle did not handle the ticket funds at any stage. This was made apparent to you upon checkout. As such, I'm unable to assist further with the refund as it's the event organiser's responsibility to handle this via their Stripe account. I also don't have the ability to check on whether the refund has settled I'm afraid. I apologise for any inconvenience. LB Skiddle Customer Support

Posted 9 months ago

“Awful, website crashed and first release weren’t available at the exact time of release. Had to pay extra in second release. What a scam.”

Helpful Report

Posted 9 months ago

Hi Craig, Thank you for your feedback. With events that are in high demand, the website may be slower. This is the same for everyone. The reason that First Release tickets weren't available is because they sold out by the time you purchased your ticket. LB Skiddle Customer Support Team

Posted 9 months ago

“Don't like the fact you have to put in your address and your date of birth is this necessary ?”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. Skiddle ask for details for many reasons. We request your address to send out your tickets if the chosen delivery method is posted tickets. We request your address and date of birth also as security questions if you needed to contact us, to verify it is you contacting in line with UK GDPR. I hope this helps. LB Skiddle Custlmer Support Team

Posted 9 months ago

“I kept on trying to sign in to my account and despite me putting in the correct password it just wouldn't let me sign in and just went back to blank each time. Very, very frustrating. Wants me have the app but I really don't want to have the app on my phone.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. For any glitches on the login page, we recommend customers to head to skiddle.com/orders. We apologise for this, though it is something we are working on. Have a lovely day! LB Skiddle Customer Support Team

Posted 9 months ago

“Went to tribute bands on pier absolutely terribly organised security behaved like thugs and they ran out of food and drink very early during the day will never attend another event run by skiddle.”

Helpful Report

Posted 9 months ago

Hi Simon, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. Skiddle does not run the events listed on the website. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 9 months ago

skiddle is rated 4.4 based on 25,219 reviews