Name: skiddle
Rating: 4.40

“Very poor. We reached the place and there were no parties. We booked 3 tickets which is complete waste of money”

Posted 8 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“Rubbish rubbish rubbish”

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Posted 8 months ago

Hi Leah, Thanks for the feedback, Can you elaborate on your experience with Skiddle so we can find ways to improve? Thanks LC Skiddle Customer Support Team

Posted 8 months ago

“Bunch of rip of merchants, took my money, then my 15 year daughter travelled 50 miles to Canterbury and you wouldn’t let her in, wouldn’t even let her use the toilet before she came home 50 miles !!! I must be stupid because I booked the ticket and see nothing about I’d! What 15 year old takes a passport to a club, even the photocopy was no good!! Shame on you!”

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Posted 8 months ago

Hi Kellie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 8 months ago

“The refund protect is just a scam.”

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Posted 8 months ago

Hi, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. LEB Skiddle Customer Support Team

Posted 8 months ago

“An extra £1.50 a ticket for nothing, so £4.50 for clicking 'pay now'”

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Posted 8 months ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit, and a few tea bags for staff brews! Thanks, LEB

Posted 8 months ago

“Taking a £1.50 "booking fee" for a charity raffle is very disappointing.”

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Posted 8 months ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit, and a few tea bags for staff brews! Thanks, LEB

Posted 8 months ago

“Absolutely the worst experience I have had in purchasing tickets”

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Posted 8 months ago

Hi Tina, Thank you for your feedback. Can you elaborate on your review so we can find ways to improve our service? Thank you, LC Skiddle Customer Support Team

Posted 8 months ago

“The site isn't easy to navigate and it took 3days for me to be able.to even purchase my tickets”

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Posted 8 months ago

Hi there, Thank you for leaving a review. If you are ever struggling with purchasing feel free to get in contact. Have a lovely day! JM Skiddle Customer Support Team

Posted 8 months ago

“Not quite sure where you got my worked email. I need this contact email changing to byron@ccuk.org”

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Posted 8 months ago

Hi Byron, Thank you for leaving a review. Please contact directly so we can get this amended! Have a lovely day! JM Skiddle Customer Support Team

Posted 8 months ago

“I've been trying to contact them, to speak privately. However, during the event In the 'time to die' area. The first section had a game master. I understand this is part of the even, however, the character began being overly sexual. Even running his hand down my chest, I did step back as I felt uncomfortable with this. As stated I understand this is part of the event. However, warning should be given”

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Posted 8 months ago

Hi Kieran, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JM Skiddle Customer Support Team

Posted 8 months ago

“Taking over £5 off each individual ticket for a fundraiser for children in Gaza is not good.”

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Posted 9 months ago

Hi there, I believe you may be referring to the booking fee. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. You were made aware of the booking fee several times upon checkout. LB Skiddle Customer Support

Posted 9 months ago

“Had a very poor experience at fubar last night with the bouncer taking my real id off me and being quite aggressive so won’t be coming back again after being disrespected”

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Posted 9 months ago

Hi Will, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 9 months ago

“Site crashed on me several times”

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Posted 9 months ago

Hi Robert, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We're sorry that you experienced issues with the website crashing. Our development team is consistently working to fix issues like this. LB Skiddle Customer Support Team

Posted 9 months ago

“booked tickets in March for a concert in May,postponedtil Nov now postponed again til April 25 so asked for a refund - advice shows £98 refund but the original bill was £110.76, so not at all happy - why not in full after all 'you' have had the money for over 6 months already and wanted ti keep it for another 6 months - surely this is not ok. Please Advise? Thanks”

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Posted 9 months ago

Hi, Please contact custcare@skiddle.com so we can advise further on the situation. Thanks, LEB

Posted 9 months ago

“It is the most ridiculus ticket site that forces you into downloading their app to steal your data”

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Posted 9 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 9 months ago

“It’s been 2 years waiting for a refund from skiddle and still no news , i even paid insurance so beware people coz i will NEVER trust this ticket provider again .”

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Posted 9 months ago

Hi, Please contact custcare@skiddle.com who will be able to provide the latest on the event. Thanks, Leigha Skiddle Customer Support

Posted 9 months ago

“Cancelling a ticket for a free event was impossible, this reflects poorly on the person who booked but does not attend.”

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Posted 9 months ago

Hi, Please contact custcare@skiddle.com so we can look into getting this cancelled for you. Thanks, LEB

Posted 9 months ago

“Skiddle were happy to take our money for an event that was cancelled , rescheduled then cancelled again , they haven't given us a refund , making excuses of another company involved ect - certainly won't be using them again”

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Posted 9 months ago

Hi, Skiddle is just the booking platform for event organisers to list their events on. Please contact custcare@skiddle.com for further information on this event. Thanks LEB

Posted 9 months ago

“It was a disaster I actually felt sorry for Annie Moon .The bar were it was held could not handle the amount of people who came to see her . They had not enough seating couldn’t see or hear what she was saying a disgrace , waste of money and I would think if a venue is booked you check the place out first .”

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Posted 9 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 9 months ago

“Event was not clearly advertised”

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Posted 9 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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