Name: skiddle
Rating: 4.40

“Cool off button didn't work even though I was entering the exact same car details contacted customer support and no response for four days which left me outside of my cooling off period”

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Posted 9 months ago

Hi Jamie, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! HW Skiddle Customer Support Team

Posted 9 months ago

“Very hard to navigate put on a waiting list which wanted me to purchase 12 tickets with no way to change the amount frustrating 😒”

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Posted 9 months ago

Hi Lynn, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 9 months ago

“they cancelled last minute yet took £5 from me.”

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Posted 9 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 9 months ago

“Would not work on my laptop. On my mobile when I came off the page to verify payment with my bank the link, payment and tickets I had lined up to pay for were lost. Trued numerous times with the same outcome. Your app is a piece of excrement!”

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Posted 9 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, BP Skiddle Customer Support Team

Posted 9 months ago

“I tried to change my booking and venue because of two “Fuzz” bands. But, no one at Skiddle were available to help. Disappointed that they didn’t respond to my request/ issue 👎”

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Posted 9 months ago

Hi Dave, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 9 months ago

“It's not explained very clearly”

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Posted 9 months ago

Hi Fay, Thank you for leaving a review. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? Please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. HW Skiddle Customer Support Team

Posted 9 months ago

“Spooktacular, but I’m honestly disappointed. The website clearly advertised tickets for £20, which is what convinced me to go in the first place. But when I arrived, the price was suddenly £24.99 with no explanation. That’s a 25% increase!No nice people on selling tickets. As a parent with 3 children I had to pay tiket for accompanied the kids. not same price as on website.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 9 months ago

“Utter rubbish. Email to activate would not work. Ended up having to print tickets. Awful”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. I have also resent you confirmation email for you to see if this helps. BP Skiddle Customer Support Team

Posted 9 months ago

“Took ages to do what should be a simple job of booking tickets. Completed multiple are you a human checks. Multiple are you sure you don’t want to donate to charity. Receive offers by post? Emailed? Pidgeon. All very annoying”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. BP Skiddle Customer Support Team

Posted 9 months ago

“I clicked to book Saturday tickets for Pavillion Festival. When I clicked it and paid I realised it was 2 Sunday ones instead. I instantly contacted Skiddle to ask if these could be changed to the Saturday but they have not been helpful at all! I am a loyal customer and can't believe how I have been treated! The poster was not clear at all, and when you look at my tickets it looks like it is Saturday tickets until you actually click it. This has put me off now and I will be returning back to Ticketmaster from now on!”

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Posted 9 months ago

Hi Michelle, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, BP Skiddle Customer Support Team

Posted 9 months ago

“I went to work to get tickets, they should be issued immediately on payment and booking fee. !!!!!!?”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, BP Skiddle Customer Support Team

Posted 9 months ago

“Improve your website for mobile, it's archaic and the way finding is poor. Model your app off Resident Advisor or Headfirst. You're lazy for not improving this apsect of your service.”

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Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, BP Skiddle Customer Support Team

Posted 9 months ago

“I got an email to leave a review of my buying experience, but no tickets, no emailed tickets, the gig is tonight, I'll just have to hope taking the 'Review' email will get me in.”

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Posted 9 months ago

Hi Chris, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, BP Skiddle Customer Support Team

Posted 9 months ago

“Awful. Took a booking and then cancelled the show within an hour of my booking, and only refunded the 3x ticket costs, not the booking fees, etc. Scandalous.”

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Posted 9 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. BP Skiddle Customer Support Team

Posted 9 months ago

“2024 was wicked... amazing time. 2025 was so so so bad in everything. Queued more than actually enjoying ourselves. Im giving faith that 2026 is better, otherwise this will be my last time.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. BP Skiddle Customer Support Team

Posted 9 months ago

“No no nnnnn,,nnnnnnnnn”

Helpful Report

Posted 9 months ago

Hi Laura, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. BP Skiddle Customer Support Team

Posted 9 months ago

“At the moment I can neither print my tickets or load them in a wallet. The process seems flawed It's a tad disingenuous to ask if I would use the system again as I was forced to use it in the first place.I would not chose to use it.”

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Posted 9 months ago

Hi Richard, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, BP Skiddle Customer Support Team

Posted 9 months ago

“Would prefer to get an email confirmation.”

Helpful Report

Posted 9 months ago

Hi Kelly, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 9 months ago

“Should be ashamed to promote this. The only thing saving face is that it was free entry. A couple of food stands and a bar, with a bouncy castle set up in the remains of a dirty seedy night club, that looks like it was abandoned and not touched since. Disgusting atmosphere, most people walked in and straight out across the road to food market. We tried coming back to give it a go, but it's just yuck”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 9 months ago

“Paid for tickets, wasn’t even scanned, very little people at the event & music unfortunately was very repetitive.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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