skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,264 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Janine Clark

James Davis

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Scammed! Paid for Pete Tong tickets event was cancelled and no refund given. Do not recommend!”

Helpful Report

Posted 11 months ago

Hi Mel, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“took 5 goes to book 1 ticket”

Helpful Report

Posted 11 months ago

Hey Patrick, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“Havent received my tockets and cant get through on chat-makes no sense”

Helpful Report

Posted 11 months ago

Hi Chris, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 11 months ago

“Without a computer or apple phone unable to print tickets very disappointed”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 11 months ago

“Skiddle are keeping hold of my money following a music festival being cancelled. They took the money out of my bank fast enough when I purchased the tickets but trying to claim it back is proving to be a nightmare !! I’m now having to try and claim my money back through my credit card company !! I wont be using Skiddle again avoid this company !!!”

Helpful Report

Posted 11 months ago

Hi Matt, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“The day before the event I am still trying to get the tickets”

Helpful Report

Posted 11 months ago

Hi Brian, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“DO NOT PURCHASE TICKETS VIA SKIDDLE!!!!!!!!!! OUR EVENT HAS BEEN CANCELLED/POSTPONED AND WE CANNOT GET IN TOUCH WITH THEM REGARDING A REFUND, WE ARE OWED 440 POUNDS.”

Helpful Report

Posted 11 months ago

Hi Rachel, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“ZERO COMMUNICATION. NEVER USE THIS SHOWER EVER AGAIN.”

Helpful Report

Posted 11 months ago

Hey David, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“Terrible customer service, with agents who lie (by email and phone) to you and stop communicating when you point out their errors. Couldn't recommend.”

Helpful Report

Posted 11 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“I was not happy that I only found out on the day of the festival that there was no parking and we would have to use buses or taxis which is virtually impossible when my daughter is in a large electric wheelchair and so we could not go. £160 wasted money!!”

Helpful Report

Posted 11 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 11 months ago

“No info on the event itself. No info on where you can park. Expect a long walk. No info on what you can take in. We got turned away because we had a couple of can of coke with us. Total waste of money at £50 for two of us. RUBBISH!”

Helpful Report

Posted 11 months ago

“Come on Skiddle ... I've been on the list to get Vibe Chemistry tickets since the day of release but still nothing. Then I get a notification that tickets are available, I click on the notification and it's sold out. My emotions are all over the place brav.”

Helpful Report

Posted 11 months ago

Hey Dave, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“You sold too many vip tickets. The ticket say that there will be a ‘queue jump’ whereas while people with normal tickets are already in, we are still waiting and the vip queue is extremely long. I had paid for better tickets to use all that was in the description of them and yet, I’m standing for nearly an hour to get inside. That is ridiculous. The lack of organisational skills is extreme.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 11 months ago

“Really sh t”

Helpful Report

Posted 11 months ago

Hey Vladimir, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“The fact u have to use an app is silly, i just wanna use the email To much of a faff with app”

Helpful Report

Posted 11 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY LEB Skiddle Customer Support Team

Posted 11 months ago

“Website load times between pages are a joke”

Helpful Report

Posted 11 months ago

Hey Harry, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“After buying tickets, we were told we could not bring chairs into the venue. As two of or party have mobility issues we asked if there was any seating in the venue and were told 'only in VIP area' which was an additional £34 per head. We had no option but to pay this. On arrival , it was clear that chairs WERE allowed - hundreds of people had brought them. Neither Skiddle nor JBM Music will take responsibility - their incorrect information has cost us nearly £200. Appalling communication and total lack of customer service.”

Helpful Report

Posted 11 months ago

Hi Sharon, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 11 months ago

“Absolute shames about 10th August No one has contacted me about a refund I will be escalating this”

Helpful Report

Posted 11 months ago

Hi Bailey, Thank you for leaving a review. I have seen that one of my colleagues has got around to helping you, please allow her to assist. Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“Took me 3 days to book to two tickets for Solfest. Unnecessarily complicated booking system. First it failed to recognise my password which I used last year. Secondly, when I tried to open a new account it refused to accept it because my email was already registered with Skiddle. Thirdly, when I tried to set a new password (in fact the same password I used last year) it took 24 hours to recognise my new/same password. Fourthly, having taken my money, no valid ticket is issued without having to download some more pointless Skiddle apps. Frankly, you are lucky to get 1/5.”

Helpful Report

Posted 11 months ago

Hi Ian, Thank you for leaving a review. If you're struggling to get your tickets we are open to help and give you any advice, you can email or call us. We apologise that this was confusing, there are steps for every part of the website on skiddle.com/help if needed. Have a lovely day! JM Skiddle Customer Support Team

Posted 11 months ago

“RIP off, fees”

Helpful Report

Posted 11 months ago

Hello There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. We may charge a Delivery/Handling Fee per order, which covers the costs Skiddle incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit) I hope this helps clarify. IJ Skiddle Customer Support

Posted 11 months ago

skiddle is rated 4.4 based on 25,264 reviews