Name: skiddle
Rating: 4.40

“When I booked tickets it's says like free entry before 11.30pm,if reached before time but big queues,we did pay , that's not fair enough for me”

Helpful Report

Posted 2 months ago

Hi Emil, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“Heather small at Manchester Cathedral... advertised 6 till 11. Dj till 9 then another DJ till 10! Heather small one hour!! Poorly advertised no details about when she was actually performing...now we know why... misleading and very disappointing!!!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“Unable to resell tickets - asks for PDF which you're not sent”

Helpful Report

Posted 2 months ago

Hi Jo, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Terrible kept timing out forget it!”

Helpful Report

Posted 2 months ago

Hi there, Thanks for leaving a review. I'm sorry to hear that you feel 8 minutes isn't long enough at checkout. We believe this limit is enough time for customers to purchase and provides a fair chance for waiting customers to be able to purchase temporarily held tickets if checkout isn't complete. We want to make it fair for all customers booking tickets with us however we appreciate your feedback. HW Skiddle Customer Support Team

Posted 2 months ago

“Ticket price as advertised was then subject to multiple surcharges - far better to simply advertise the actual cost to a consumer and then clarify that includes all fees”

Helpful Report

Posted 2 months ago

Hi there), Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from £0.50p to £3.00. This fee supports the systems used to dispatch your order or the technology used for scanning and validating your ticket at the event. It's clearly shown during checkout. While we understand that fees can be frustrating, we aim to keep them as low as possible to ensure we can continue providing top-tier service and secure ticketing solutions. HW Skiddle Customer Support Team

Posted 2 months ago

“ticket information wrong cannot download tickets to having trouble downloading the app”

Helpful Report

Posted 2 months ago

Hi Anne, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Clunky website, seems more interested in harvesting data”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“I would NEVER use skiddle again - if you trade off the fact it's really easy and straightforward to resell tickets, you should be that. Instead, the reality is that it's not possible to resell unless an event sells out, which isn't always the case. 0/10 dreadful.”

Helpful Report

Posted 2 months ago

Hi Miranda, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Overpriced. Don't know why club can't create own account.”

Helpful Report

Posted 2 months ago

Hi Ivan, Thank you for your feedback. It seems your review is referring to ticket prices rather than your experience using our booking platform. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“I am 75 Y.O.A. and this is the first time I have used Skiddle via computer to get tickets for an event although I have used other companies . When I do I can almost immediately print off the tickets .... no problem . I should admit my computer skills are not as good as those considerably younger than myself ... but I can usualy do everthing I need to . The Skiddle system is over complex , I have paid for my 4 tickets but I have no tickets ..... yet . I would be happier to have a piece of paper AKA a ticket(s) to hand over when I visit the event . I use the K.I.S.S. principle ..... Keep It Simple Stupid. obviously you don't Kind regards , Alan P,S. I have never ordered from Skiddle before .... despite what the tick box below says”

Helpful Report

Posted 2 months ago

Hi Alan, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“Attended in Bed by Ten event at the Warehouse in Leeds yesterday. Have attended many similar events in the past but this event was horrendous. Bouncers and staff were rude, the venue was overcrowded and surely a health and safety breech staff and security were obnoxious and rude over inflated prices small rum and coke small cider and a can of dark fruits cider £26 and I won't even go there with the toilets 🤮 it might be an event reminiscing the past but the venue is very much in the past sticky floors poor hygiene and no care for people shame on you jumping on the band wagon of other organised events no comparison”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“Why do you insist on users downloading an app to access their tickets?”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 2 months ago

“Didn't give my mum a refund for her tickets when she didn't use it”

Helpful Report

Posted 2 months ago

Hi Ryan, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“I bought two tickets but the information the venue had got from Skiddle said I'd only bought one which led to unnecesary drama while I proved I'd actually bought two tickets.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“outrageous fee for each ticket”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. HW Skiddle Customer Support Team

Posted 2 months ago

“Awful site to buy tickets from in the waiting room when i got through all tickets sold do not waste your time all morning waiting how can all tickets be sold by 11.07am. One very disappointed fan of this band”

Helpful Report

Posted 2 months ago

Hi Paula, Thanks for leaving a review. I'm sorry to hear that you feel 8 minutes isn't long enough at checkout. We believe this limit is enough time for customers to purchase and provides a fair chance for waiting customers to be able to purchase temporarily held tickets if checkout isn't complete. We want to make it fair for all customers booking tickets with us however we appreciate your feedback. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“You get in the queue select tickets and they sell out whilst in your basket”

Helpful Report

Posted 2 months ago

Hi there, Thanks for leaving a review. I'm sorry to hear that you feel 8 minutes isn't long enough at checkout. We believe this limit is enough time for customers to purchase and provides a fair chance for waiting customers to be able to purchase temporarily held tickets if checkout isn't complete. We want to make it fair for all customers booking tickets with us however we appreciate your feedback. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“You didn't send me my ticket in time had to purchase another i want a refund thanks”

Helpful Report

Posted 2 months ago

Hi Chloe, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“Experienced problems making my payment, had to call HSBC in the end. Total nightmare.”

Helpful Report

Posted 2 months ago

Hi Matthew, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 months ago

“I paid for tickets early release and which should have been £16 they charged me for third release which wasn’t even available at time of booking!! Tried to contact customer service feel scammed”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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