skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,449 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great site at all to buy from. The site misleads you from trading standards rights. Its customer services are har to contact and it leads you to believe there is no cooling off period online purchasers. The my are just money grabbing then hoping to double down on your after sales. If his information is not given till after the sale is complete. DO NOT PURCHASE ANYTHING FROM HERE UNKESS YOU ARE WILLING TO LOOSE 💯 TICKET AND FEES PRICE.”

Helpful Report

Posted 2 months ago

Hi Richard, Thank you leaving your feedback on Reviews.io as well as Trustpilot! When you purchased your tickets with Skiddle you agreed to our terms and conditions that clearly state that we cannot refund orders unless the event itself is cancelled or postponed. Once you have added your tickets to the basket you have 8 minutes to complete the purchase which you can read through our terms and conditions, these can also be viewed on our website before purchase. You can contact our customer support team 24/7 at help.skiddle.com, additionally, our phone lines are open from 10-4:30 Monday to Friday if you would rather speak over the phone. AH Skiddle Customer Support Team

Posted 2 months ago

“The QR code wasn't working”

Helpful Report

Posted 2 months ago

Hi Shayan, Thank you for leaving a review I am sorry to hear that you had difficulty getting your QR code to scan at the event, in future I recommend downloading your QR code as a PDF and making sure you have your phone brightness turned to maximum. Have a lovely day! AH Skiddle Customer Support Team

Posted 2 months ago

“Terrible. Will not use again”

Helpful Report

Posted 2 months ago

Hi Ian, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please get in touch at custcare@skiddle.com I look forward to hearing back from you. Thank you, LEB Skiddle Customer Support Team

Posted 2 months ago

“Have credit as they cancelled an event and wouldn't refund the booking fee and it would not let me redeem it,on new purchase...very disappointed ☹️”

Helpful Report

Posted 2 months ago

Hi Lorna, Thank you for leaving a review. Booking Fee Credit is redeemable via the website, on the purchasing screen when using the account used to purchase the order! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I purchased tickets months in advance to see sasha play at the arch club brighton.. my official email receipt from skiddle confirmed I was successful and shows the relevant information such as date.. time.. venue.. order number etc.. but not wanting to see the warm up djs.. I arrived at midnight when sasha was beginning.. only to be refused entry as an apparent 11.45pm no entrance after rule... nothing on my confirmation purchase email states this.. which with all necessary information as above was... but after scrolling further down on my email.. there is 3 separate pdf files to download.. where in a seemingly stupid way.. to trick customers.. the last admission time is hidden this way... Highly upset.. and disappointed that I have missed the event and not given the full information about regulations...”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for leaving a review. Please get in touch and we can look into this for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I was extremely early in the queue for tickets and was only offered final release”

Helpful Report

Posted 2 months ago

Hi Oliver, Thank you for leaving a review. The queue puts customers in at the same time for fairness. Sign up for the waiting list if you missed out. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“A bit complicated just to buy a ticket”

Helpful Report

Posted 2 months ago

Hi Terence, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Could you message our customer support team who can help you further: custcare@skiddle.com I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 2 months ago

“Overly complex form requesting far more personal information than is necessary.”

Helpful Report

Posted 2 months ago

Hi Jonathan, Thanks for leaving a review. The compulsory details required when making an order are: Full name Address Email address and Mobile number These are required for security purposes. LC Skiddle Customer Support Team

Posted 2 months ago

“I'm forced to use this app to access tickets. Very clunky experience,having to enter details for every ticket I buy. Have to download the tickets separately,not sure if I can send them to others. Absolute waste of my time.”

Helpful Report

Posted 2 months ago

Hi there, There are many different ways in which you are able to access your tickets. You do not need to download our app to access your tickets, as you can actually download your tickets as a PDF from your email confirmation. Downloading your tickets: https://bit.ly/3WKrGJY Additional details are requested by the event organiser as they may need to get in touch with all customers prior to the event. All of our common queries can be found via help.skiddle.com. Here you can find how to send tickets to friends/family. LC Skiddle Customer Support Team

Posted 2 months ago

“Cldnt even get a refund”

Helpful Report

Posted 3 months ago

Hi Aashi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent you an email regarding your order, please let me know if you need anymore information. Thank you, CJ Skiddle Customer Support Team

Posted 3 months ago

“Absolutely impossible to download my tickets, I have never experienced such a complicated system. Usually I just press download, but on this site it is impossible to do, consequently I have paid for 2 tickets, but have NO TICKETS”

Helpful Report

Posted 3 months ago

Hi Carol, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 months ago

“Very complicated to get around”

Helpful Report

Posted 3 months ago

Hi Margaret, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have requested some more information relating to your order so I can look into this further. I look forward to hearing back from you. Thank you, MK Skiddle Customer Support Team

Posted 3 months ago

“I needed to cancel my booking. Having paid for the cancellation insurance I assumed it would be easy. It was my fault for not reading the terms and conditions, but who does! I am distrusted that even the death of myself would not be good enough to be able to cancel my booking . If you are ill you need a drs note, if your house catches fire you need a firefighter report. What exactly was I paying for????”

Helpful Report

Posted 3 months ago

Hi Rebecca, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection or complete your order without. MK Skiddle Customer Support Team

Posted 3 months ago

“Brought n N dubz tickets last year for me and friends , show was cancelled (which I get isn’t your fault) however, I have emailed several times not been given any more information apart from they are in process of a legal dispute. And I still haven’t received a refund. Disgusting that they can take the money out and then not refund you your own money back!”

Helpful Report

Posted 3 months ago

Hi There, When updates are available Skiddle happily advise customers, if there isn't an update we are unable to advise. We can happily help whenever you call or email. I have requested more information so we can help resolve this situation for you! Thanks for leaving your review, MK Skiddle Customer Support Team

Posted 3 months ago

“Still do not have my tickets 2x Channel one May bank holiday Total £22.00 after downloading the app nothing is showing up,,, nothing but problems on Skiddle”

Helpful Report

Posted 3 months ago

Hi Junnie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AH Skiddle Customer Support Team

Posted 3 months ago

“Having bought tickets for the new years event in Liverpool for the cruise ship I have just been informed that you have cancelled the event because of the organiser’s Still They are not sure about the genuine of the organiser and not sure about the refund”

Helpful Report

Posted 3 months ago

Hey there, Thanks for leaving a review, Please refer to your cancellation email for more information regarding refunds for this event. Have a lovely day! AH Skiddle Customer Support Team

Posted 3 months ago

“Having bought tickets for the new years event in Liverpool for the cruise ship I have just been informed that you have cancelled the event because of the organiser’s.Can I just say that as you put it on your sight then it should have been up to you to check out the event and then to tell me I will lose my booking fee which has nothing tk do with me as I say again you should have checked before advertising the event . Clearly you are not a reputable as you seem”

Helpful Report

Posted 3 months ago

“Tried to purchase tickets 3 times and it loses connection on the last step. I really wanted to go to this event but the site isn’t fit for purpose. Ticket prices have now doubled due to time of booking, perhaps this is part of the plan.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you for taking the time to leave a review. I recommend messaging in to help.skiddle.com so we can investigate this further. I can assure you that we have no bugs preventing ticket purchase. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“Terrible experience... 7 months later and still not got a refund after being told for months that there's nothing they can do .”

Helpful Report

Posted 3 months ago

Hi Jess, Thank you for taking the time to leave a review. As we do not have your order information, we are unable to respond appropriately. Please message in to help.skiddle.com so we can look into your query. I assure you that there is always something we can do in every situation. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“I was unable to attend an event. And appreciate there is a no refund policy however these were extremely mitigating circumstances. I contacted the event organiser several times as I'd been to many event at the circle in Bacup and I was told he would get back to me with regards to my personal situation. He did not until I posted on nis Web page (The Circle Bacup) . He only replied when a made a comment on his 'thread' on the event abd had clearly been checking face book yet said the reason he hadn't got back to me (I could perhaps have personally re sold my ticket if he had sooner) was because it was a busy time. He had been on his phone/ social media event it suited him however. I wish to see at least a partial refund or I will be posting on trust pilot to complain”

Helpful Report

Posted 3 months ago

Hi there, It appears you have left a review of the event organiser and not Skiddle. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle can only process refunds with event organiser authorisation. If you would like to leave a review of an event organiser you spoke to, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. Thanks, LB Skiddle Customer Support

Posted 3 months ago

skiddle is rated 4.4 based on 17,449 reviews