“Booking process was straightforward for an upcoming show. Unfortunately the show was cancelled but Skiddle immediately informed me of the refund process and timescale. The money was refunded quickly and I am happy for them to hold my booking fee as a credit for future purchases as these are strange times for everyone.”
“Bad company and very bad customer service. They are trying to profit from this COVID19 situation by offering me a credit note. Well one of their reasons for it just doesn’t cut it and only justifies why I should get a full refund. They say the future is uncertain for them yet can’t guarantee that 1. The event will happen 2. That I still would want to attend given it would be at least over a year since I purchased the ticket 3. They will still be in business to honour the credit.”
“Ordered tickets for a festival, it was cancelled a week later. I'm not eligible for a full refund for some reason, and I still haven't received a single penny of the £240 I spent. I have asked and asked, and it's been 7 weeks.
Skiddle and the festival organisers have stolen my money for an event that was never going to happen and refuse to pay me.
I am sadly having to go through my bank to retrieve the money.
DO NO USE Skiddle during Covid 19. Events get cancelled and you don't get refunds.”
Posted 2 months ago
Thank you for taking the time to submit your feedback and I'm extremely sorry to hear of your experience
Please be aware that we operate a self-service system for organisers to list and sell tickets for their events. Despite it being an extremely volatile and uncertain time for the industry, we take in good faith that the event was due to take place in line with government restrictions. Extensive information regarding this has also been provided in the postponement email sent to all ticket holders.
For this event, the organisers also opted to handle ticket payments directly via their own 3rd party service. Thus meaning it's their responsibility to settle any refunds requested due to the postponement. I can see that you have been in touch with us directly and we have offered further guidance on the matter. Again, I sincerely apologise on behalf of the organisers that your refund hasn't been received and any inconvenience caused as a result.