Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,342 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,342 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a £10000 cruise thru this company. After a delayed flight to Barbados we were bumped from the pre -cruise Hilton hotel we chose. We are travelling with our friends who we were split from. This was in itself embarrassing and we were relocated to the nearby Raddisson which was a grim experience. The hotel is tired and not clean. We were put into room 101 (!)the room had two dominant odours; sweat and urine. The air con was ancient with a very noisy fan which disturbed our sleep. My Wife and I were upset by events. It’s not what we booked and paid for. It was a real setback to experience this. We are of course aware that these events were outside the control of Six Star but as our travel agent they are the only party to which we can direct our complaints. Directed our complaint to Janet who apologised and undertook to investigate. We asked what form of redressigjy be available for the inconvenience and unhappy experience. We have heard nothing for almost a week. Six Star? You don’t deserve one star.”

Helpful Report

Posted 7 years ago

Thank you for bringing this matter to our attention, I have attempted to call you without success so I have emailed you to advise the situation going forward. Please rest assured we are dealing with this matter with the utmost urgency and are expecting a full response from our supplier upon receipt of which we will contact you immediately. We hope that you enjoy the remainder of your cruise and we will be in contact in due course.

Posted 7 years ago

“very helpful lady Hannah Grey did all our booking, nothing was too much trouble, she is our agent for as long as she is with you. Hannah is very efficient and pleasant.”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Ruth Anne Bishop. I am so pleased Hannah Grey was able to assist you with your booking making it an efficient and pleasant experience. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Many thanks as always to Dan & to Andrew for all their help in booking another cruise. We always get lots of help and expert advise on making the right choices for us. We Highly recommend Six star cruises”

Helpful Report

Posted 7 years ago

Thank you for your review and lovely comments regarding Dan and Andrew. I am so pleased they were both able to assist you and book the perfect cruise for you. Thanks again for booking with us.

Posted 7 years ago

“We have booked a number of cruises with Six Star and have developed a good relationship with Mark Saxton. Great service and always responsive”

Helpful Report

Posted 7 years ago

Thank you Mr Beer for your review and comments regarding Mark Saxton. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“My present booking has be handled very well considering I myself have been making changes and therefore making ti booking more difficult. Stacey was very professional and took everything in her stride. all I need to do now is sit back and wait for departure as six star have taken all the hard work out of the holiday.”

Helpful Report

Posted 7 years ago

Thank you Andrew for taking the time to send in a review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“Janet was extremely helpful going above and beyond with questions on our booking. Also Sue was the same. So overall my experience has been very positive. Thank you both”

Helpful Report

Posted 7 years ago

Thank you for your review Agnes, I am so pleased Janet and Sue have been assisting you with your booking and answering your questions. We aim to deliver a remarkable experience and love all feedback from our customers. We are available to contact if you have any further questions regarding your booking, please do not hesitate to contact us. Kind regards Six Star Cruises

Posted 7 years ago

“Andrew went way above and beyond in helping us. We had to change our initial booking twice. He was incredibly helpful and supportive. When we made our new booking he even e-mailed us when on a day off. Superb. Thank you”

Helpful Report

Posted 7 years ago

We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I am so pleased that Andrew assisted you with your booking, even on his day off. Thank you again for your booking.

Posted 7 years ago

“I am very pleased with the help I received from Janet today. All my queries were dealt with promptly and efficiently.”

Helpful Report

Posted 7 years ago

Thank you for your review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Rachael!! Tops for efficiency and professionalism.”

Helpful Report

Posted 7 years ago

Thank you for your lovely review on the efficient and professional service that Rachael has provided. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Each and every member of the team at SixStar Cruises has been great to deal with both by ‘phone and e-mail . Generally I research my future requirements on the internet and rely on my “friends” at SixStar to refine my final specific requests in my quotation including any additional perks they are able to negotiate . I ask only for their one “best” quote. I don’t haggle because if it not the best price amongst my e-mail researches they won’t get the business , At the present time they are succeeding retaining my wife’s and my loyalty. Robert Peacock (Cardiff. UK)”

Helpful Report

Posted 7 years ago

Dear Mr Robert Frank Peacock, Thank you so much for writing such a lovely review on the excellent service that you have received from Six Star Cruises. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Hannah Grey as always was superb.”

Helpful Report

Posted 7 years ago

Dear Mr Malcolm Stephen Southern, Thank you for your feedback on the excellent service that Hannah Grey has provided. Have a brilliant time on your cruise!

Posted 7 years ago

“A quick call to Janet Cain resolved all my current few issues. Thanks Janet”

Helpful Report

Posted 7 years ago

Good Afternoon Steve, Thank you for reviewing the excellent service that Janet Cain has provided. It's great to hear that Janet resolved your issues. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Extremely helpful and friendly staff. Nothing seemed to be too much trouble. Always phoned back when they promised to do so.”

Helpful Report

Posted 7 years ago

Hello Barry Andrews, Thank you for taking the time to review the helpful and friendly service that you have received from ourselves. Thank you for choosing to book with Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“I have already booked a 2019 Riviera River Cruise (our second) with the wonderful help of Simon Collinge, Cruise Concierge for River Holidays. I phoned in to check all the details following my computer being hacked which wiped all my previous e-mails. Rachael Butterworth, Concierge with Six Star Cruises fielded my call and with a very pleasant manner swiftly satisfied all my queries in exemplary fashion. Thank you Rachael - 6 star treatment all round and so we now can't wait for our holiday.”

Helpful Report

Posted 7 years ago

Hello Dave Eddy, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the excellent service that you have received from Simon Collinge and Rachel Butterworth. We appreciate your repeat business and we hope you have a wonderful time on your Riviera River Cruise in 2019! and on your recently booked cruise.

Posted 7 years ago

“This is our first cruise ever and a special occasion for us, so we wanted to make sure we chose the best Cruise Liner. Stacey Williams has made our decision all the more reassuring with her professionalism, attention to detail and ability to make our booking seamless. We are really looking forward to our Cruise in May and thank Stacey for providing a very efficient and friendly service. Good to know we have her as a contact within Six Star Cruises.”

Helpful Report

Posted 7 years ago

Good Afternoon, What a wonderful review about our concierge Stacey Williams. It's a pleasure to hear that you are happy with the professional, efficient and friendly service that Stacey has provided. Paying extra attention to detail along the way. We would like to thank you for choosing to book with Six Star Cruises and we wish you a wonderful time on your cruise!!

Posted 7 years ago

“Second time this year we have booked through Six Star Cruises and once again very impressed with the professional and friendly service. Many thanks to Matthew - top man!”

Helpful Report

Posted 7 years ago

Good Afternoon Mr Peter David Smith, Thank you for your kind feedback on the professional and friendly service that Matthew has provided. We would like to thank you for choosing to book with Six Star Cruises. We wish you a wonderful time on your cruise!

Posted 7 years ago

“First time that we've used Six Star and used them on the basis of a recommendation from a friend. Stacey was very helpful throughout the process, from initial introduction to finally booking a cruise. Good to know that in the event of any issues there will be a constant contact that we can use.”

Helpful Report

Posted 7 years ago

Hello Malcolm Webber, We would like to take this opportunity to thank you for booking with Six Star Cruises and taking the time to review the helpful service that Stacey has provided. From the initial introduction to the booking process. Please be assured that Stacey will be recognised for this lovely feedback. We hope you have a brilliant time on your cruise!

Posted 7 years ago

“Thank you Katie Smith for the great service. We will look forward to booking with you again.”

Helpful Report

Posted 7 years ago

Thank you Mary for your Five Star review and lovely comments about Katie. We appreciate your feedback and your business. Have a fantastic cruise and we look forward to hearing from you on your return. Thanks again for booking with Six Star Cruises.

Posted 7 years ago

“very good service from Janet”

Helpful Report

Posted 7 years ago

Thank you so much for your review and lovely comments about Janet. Janet Cain is amazing and exceptional! Thanks again for your booking.

Posted 7 years ago

“We have just booked a Crystal Cruise holiday with your Concierge Katie Smith. We received excellent service from her, she was friendly, very efficient and very helpful.”

Helpful Report

Posted 7 years ago

Thank you Patricia for your Five Star review and lovely comments about Katie Smith. Katie i one of our most knowledgeable cruise concierge at Six Star Cruises and always delivers a remarkable experience for her customers. Thank you again for your booking.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,342 reviews