Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,341 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Lisa, thank you”

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Posted 7 years ago

Mrs Margaret Frances Melling, Thank you for your feedback. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Had superb service from Stacey. Informative, professional and very friendly. Courteous and efficiency in equal measure”

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Posted 7 years ago

Thank you very much for your feedback. It's fantastic to hear that you are pleased with the informative, professional and friendly service that our concierge Stacey has provided. We wish you a fantastic time on your cruise!

Posted 7 years ago

“I should like to thank Katy for her help with booking a Caribbean Cruise yesterday. She was extremely professional and I am confident that her efforts in making sure that our requirements were met will ensure a trouble free experience.”

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Posted 7 years ago

Dear Robert Phillips, Thank you so much for your feedback. It's fantastic to hear that you are pleased with the professional service that you have received from Katy. We hope you have a lovely time on your Caribbean Cruise!

Posted 7 years ago

“It would have been 5 stars, but this morning my husband phoned you and left the number for a call back as you were busy. It is now 4pm. and no one has bothered to respond. !!!!!”

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Posted 7 years ago

Good Afternoon Mrs Sharron Susan Courts, Thank you for your feedback. We are sorry that you did not receive a call back from ourselves. I have sent your details onto the relevant department. They will be in contact with yourself shortly.

Posted 7 years ago

“We have been using Six Star Cruises for many years now. We got off to a very dodgy first booking which got quite heated over what was said and what was meant by what was said, in relation to booking charges for use of credit cards. However that was solved after much correspondence involving the MD, and listening to tapes of phone calls, and talk of litigation. Since then we have had outstanding service from Cruise Concierge Emma Taylor. She goes out of her way to be helpful, remembers our preferences for cabin type, cabin location etc, and is really knowledgeable about the major 6* lines. We would not go anywhere else to book. Twice, when we were going on cruises over Christmas/New Year Emma has searched business class fares and found that if we went 1-2 days earlier and stayed in a hotel, the reduction in air fare would massively outweigh the cost of the hotel. We cannot speak too highly of her.”

Helpful Report

Posted 7 years ago

Dear Mr John Samuels, Thank you so much for your feedback. We are sorry that you were unhappy with the service that you received from ourselves at first. It's a pleasure to hear that Emma Taylor was able to turn this around and assist with your booking. We hope you have a superb time on your cruise!

Posted 7 years ago

“They are always cheerful and do their best to tactfully sort out any situation.”

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Posted 7 years ago

Hello ROSALIND LADY DULVERTON, Many thanks for taking the time to review the service that you have received from Six Star Cruises. Have a fantastic time on your cruise!

Posted 7 years ago

“excellent service from Katy and answered all my enquiries”

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Posted 7 years ago

Thank you Mrs Lynda Ann Elwell for your review. It's excellent to hear that you are pleased with the excellent service that you have received from Katy. Have a wonderful holiday!

Posted 7 years ago

“I enjoyed my booking experience with Matthew very much. He was professional yet friendly and seemed to go the extra mile to give me excellent service.”

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Posted 7 years ago

Dear Mrs Phyllis B Judd, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the excellent and professional service that Matthew has provided. Going the extra mile to assist with your booking. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Sophie Milligan was warm and welcoming. She promptly dealt with my payment then quickly followed up with offering help with any queries I had and sent an email confirmation plus details of excursions. Most helpful.”

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Posted 7 years ago

Good Afternoon, Many thanks for taking the time to leave your excellent feedback on the helpful and prompt service that you have received from Sophie Milligan. We hope you have an excellent holiday and we wish you " Happy Travelling"!!

Posted 7 years ago

“Janet was knowledgeable, very patient and answered my numerous questions in a relaxed friendly manner. If I have any further queries I hope I will be able to talk to Janet again - very impressed!”

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Posted 7 years ago

Good Afternoon, Thank you so much for taking the time to leave your fantastic feedback on the knowledgeable and patient service that Janet has provided. Janet is a credit to our company and please be assured that she will be recognised for the service that she has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

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Posted 7 years ago

“Laura has made the booking experience very clear. Her patience and knowledge is appreciated. My queries have been swiftly answered by Rachel. A good company to deal with.”

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Posted 7 years ago

Good Afternoon Jenny, Thank you so much for your excellent feedback. It's a pleasure to hear that you are pleased with the service that you have received from both Laura and Rachel. Thank you again for choosing to book with Six Star Cruises! We hope you have a brilliant time on your cruise.

Posted 7 years ago

“Mark Saxton went to so much trouble to book our holiday. Highly recommend him and his colleagues. Superb.”

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Posted 7 years ago

Thank you very much for your fantastic feedback. It's wonderful to hear that you are pleased with the service that you have received from Mark Saxton. We appreciate your high recommendation and we hope you have a lovely time on your cruise!

Posted 7 years ago

“I rang today with a query regarding the final payment of my balance and was dealt with by Beth Gallery. She was extremely helpful , professional and informative and an absolute pleasure to speak to. She answered all my questions and followed up straight away with an email outlining what we had discussed. An absolute credit to the organisation! Thank you very much!”

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Posted 7 years ago

Dear Linda, Thank you very much for your feedback. It's fantastic to hear that you are happy with the extremely helpful, professional and informative service that Beth Gallery has provided. We are so pleased that Beth was able to answer all of your questions. Beth is a credit to our company. Please be assured that she will be recognised for the service that she has provided.

Posted 7 years ago

“Excellent service from Sandi!”

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Posted 7 years ago

Dear Mrs Helen Levy, Thank you so much for your feedback. It's great to hear that you are pleased with the excellent service that Sandie has provided you. Have a lovely time on your cruise!

Posted 7 years ago

“Exceptional! Catherine Divan certainly gives a Six Star experience from the initial enquiries to the final booking. She understands our particular needs and preferences and deals with them in a caring and expert manner. She has also given me much help afterwards about this particular ship. I warmly recommend her expertise and friendly approach.”

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Posted 7 years ago

Dear Mrs Stella May Pearson, Many thanks for taking the time to leave your feedback on the fantastic service that you have received from Catherine Divan. It's fantastic to hear that Catherine assisted with your needs and preferences. We appreciate your repeat business and we wish you a fantastic time on your cruise!

Posted 7 years ago

“Six Star gave me personal service at 6* level. Listening to my requests and giving me the best deal possible. I know they will look after me all the way.”

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Posted 7 years ago

Thank you very much for your 5* review. It's excellent to hear that you are pleased with the personal service that Six Star has provided, listening to your requests and finding you the best deal possible. We wish you a brilliant time on your cruise!

Posted 7 years ago

“Extremely friendly, helpful and efficient service. Made booking pleasurable and easy. First class Sales Concierge. Competitive price. Would highly recommend!”

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Posted 7 years ago

Good Evening, Thank you very much for you lovely feedback. It's great to hear that you are pleased with the friendly, helpful and efficient service that Six Star Cruises have provided yourself. We appreciate your recommendation and we wish you a fantastic time on your cruise!

Posted 7 years ago

“have booked many luxury cruises in the past and this was the first time we chose to book via 6*based purely on price. The experience fell far short of what we have previously experienced and will not be using this company again... The communication is very poor, dealt with numerous people and they don't call back when they say they will. After negotiating the package, we ended up have to call them as they did not call when we had arranged (the excuse being - one person was too busy and the others laptop broke and didn't get the message)!! not very professional.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that you feel our communication is very poor as we pride ourselves in the service, we offer our customers and assure you that this is not indicative of the service usually provided. Our sales concierge works a 40 hour shift from 9am – 10pm 7 days a week and therefore may not be available immediately. Our Six-star customers are allocated their own concierge however if, due to the shift pattern, you have any queries and the sales concierge is not available you can contact our six star service team. Please rest assured that the points you have raised in your review have been investigated and addressed. Again, we apologise for the difficulties you encountered. I hope that you have a wonderful holiday and if you have any queries please do not hesitate to contact us.

Posted 7 years ago

“The booking procedure was very easy and unfussed. The cruise congierge was very pleasant and informative.”

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Posted 7 years ago

Hello Mr Kenneth Wyn Robinson, Thank you very much for your review. It's wonderful to hear that you are happy with the pleasant and informative service that you have received from ourselves. Have a wonderful time on your cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,341 reviews