Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With Six Star Cruises I have felt cared for and looked after during the booking process. I have been able to ask for different flights and discuss worries. Prior to cruises I have been able to ask for reassurance and extra information. After the cruise I can share how much I have enjoyed the experience.”

Helpful Report

Posted 9 years ago

“Efficient and friendly, checked on my cruise which had been sold out, found a cancellation and held it for me. Kept me i formed throughout.”

Helpful Report

Posted 9 years ago

“Excellent advice and attention to detail.”

Helpful Report

Posted 9 years ago

“Matt and Mark,who dealt with my booking,did a first class job. Highly efficient and professional”

Helpful Report

Posted 9 years ago

“Very good ten out of ten”

Helpful Report

Posted 9 years ago

“Staff are excellent and the service provided has been outstanding! As a result of your great service I recommended that my friend Mrs Halldora Hallgrimms'O'neill should contact you and book a cruise on Regent Seven Seas Navigator departing February 2017 as she has done exactly that, I look forward to receiving my John Lewis vouchers. Regards Deborah Suenson-Taylor”

Helpful Report

Posted 9 years ago

“Excellent holiday details, no real problems when booking, agreed price match.”

Helpful Report

Posted 9 years ago

“Friendly and efficient service. Gave some good advice”

Helpful Report

Posted 9 years ago

“Very professional, knowledgable and prepared to answer questions in a constructive manner.”

Helpful Report

Posted 9 years ago

“its all about people our 6 star contact was excellent and a good relationship was established, unfortunately on day of booking she went off on 2 week leave and communication was not as good.”

Helpful Report

Posted 9 years ago

“Poor after-sales service. My impression was once I paid the money, that was that! Although it was suggested at booking, e-tickets would be sent, they were not. I had to ring to ask. The tickets arrived the day the ship left - surely the despacher should have noticed they might not reach us? Dreadful website of excursion provider - the 10 tours from Rome included 6 airport transfers and the filters did not work. I spent a long time trying to find something which was available - but I had no problem booking with Seabourn. No pre-or post travel phone call (yet!)”

Helpful Report

Posted 9 years ago

Dear Mrs Payne Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 9 years ago

“After attending your presentation at Cowarth Park on 11th October we made a booking with Oceania and the response from Six Star Cruises was exceptional”

Helpful Report

Posted 9 years ago

“Your prices for cruises are very competitive and your Staff very helpful and attentive.”

Helpful Report

Posted 9 years ago

“Had a problem getting a suite released on Seabourn. Maura did all she could to resolve the issue and it resulted in us being able to book the suite and cruise of our choice. Have used Six Star before and will do again”

Helpful Report

Posted 9 years ago

“The attention to detail provided by your staff is excellent. Nothing seems too small for them to attend to , and they are available at all hours to answer a query or help you out. So often in the past , I have been told that a company will get back to me , and that fails to materialise - but not with Six Star Cruises as they call back or email back very quickly . This saves so much anxiety ! Cruises are expensive and you need confidence and reassurance that your details and wishes are being catered for. I have found this always to be the case and so return again and again to book with Six Star .”

Helpful Report

Posted 9 years ago

“You were the only agency who managed to include chauffeur transport to airport.”

Helpful Report

Posted 9 years ago

“sorted out pre cruise problems with ease and consideration”

Helpful Report

Posted 9 years ago

“Everything we needed was organised for us and all the people we spoke to were very helpful. We would certainly use your services again.”

Helpful Report

Posted 9 years ago

“Sandy spent a lot time looking for flights from Newcastle connecting with Heathrow she seemed to get us a good deal”

Helpful Report

Posted 9 years ago

“Excellent prices , very helpfully contact who enabled us to structure the cruise to our exact requirements, and made very helpful suggestions on the ports of call. Couldn't have asked for more.”

Helpful Report

Posted 9 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews