Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,502 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,502 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prior to and during booking, the sales agent was courteous, knowledgable and readily returned my calls. Since booking everything has changed. I have unresolved queries, a dispute regarding payment, I cannot contact the sales rep, and my phone calls and emails are unanswered . I feel I probably made a mistake in booking through six star cruises and why did their name change to cruise 118 after I had booked. I am unlikely to use them again”

Helpful Report

Posted 12 years ago

“Fair assessment would be"keen to secure sale" which is acceptable if not coerced.Sometimes to much choice can be confusing and result in misunderstanding.”

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Posted 12 years ago

“The service provided was excellent and at no stage were we left in the dark. However, there was a level of paperwork duplication which led to us taking away reams of paper for a "just in case" scenario. I feel that real luggage tags should be provided to our home address, instead of the flimsy paper ones, although I am not sure this comes within your remit.”

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Posted 12 years ago

“I sent in an email with a quotation request on a Saturday but did not receive a reply until Monday morning. After this short delay the response was first class, your representative provide a clear quotation and answered emailed questions very quickly and efficiently, we place the order the same day. The confirmation was received the next day with a minor alteration.”

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Posted 12 years ago

“Have always had very good service in past, but on my last cruise, the cruise tickets were late arriving from Seabourn, and It was only because I kept ringing that finally the matter was treated with any urgency. I finally received the tickets including plane tickets and hotel vouchers only a couple of days before my departure date. I am sure my usual cruise concierge would have dealt with it, but she was away at the time. Also, I was not informed of the fact tickets were late, and I did not get updates on situation, and method of delivery, even though this was promised. Also, would suggest don't use Art hotel in Athens, rather shabby, window in room faulty, safe broken, disappointing breakfast, and very sleazy, rundown area. Not up to usual standard I would expect from you. Cruise was great!”

Helpful Report

Posted 12 years ago

“Very prompt attention. When asked for more information was called back with all the research I needed. Liked the Lancashire accents!”

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Posted 12 years ago

“Great communications arranging my Azamara cruise Athens to a Dubai only negative was not being able to pre select the British Airways seats.”

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Posted 12 years ago

“Good service and excellent follow up”

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Posted 12 years ago

“despite a slight hitch post booking as the agent left the company(Jason) our booking was picked up and continuity maintained until the end when a company called Hays appeared out the blue. Trip achieved and very happy with Silversea”

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Posted 12 years ago

“On the whole the service was good but others on the same cruise were offered more options by their agents and were not charged for using a credit card to pay. We were told that the on board credit could be used in the casino but this was not so.”

Helpful Report

Posted 12 years ago

“Quality of accommodation and service exemplary. Ports of call, other than Montevideo, were of little interest and poorly chosen. The dock at Paranagua was dirty from the industrial activities and dust coated the balcony, the entire visit was unpleasant. The lecture programme was disappointing and limited to lightweight descriptions of the ports of call.”

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Posted 12 years ago

“Very helpful when we had several questions to ask as we are first time cruisers and wanted it it be right.”

Helpful Report

Posted 12 years ago

Six Star Cruises is rated 4.8 based on 5,502 reviews