Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I have dealt with at six star cruises has been very helpful and efficient Other companies could learn a lot from them”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Anthony Ronald Cowan. I am so pleased that Six Star Cruises have impressed you so much. We aim to deliver exceptional customer service every time. I would like to thank you again for your booking.

Posted 8 years ago

“Pleasant helpful and courteous staff making all aspects of the booking easy to understand and thorough ensuring all details are correct. Also very professional approach to dealing with any questions. nothing is too much trouble. Thank you Estelle, for sorting my queries today and reassuring me that all is sorted for our forthcoming cruise. Also extremely prompt responses via email Many thanks again”

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Posted 8 years ago

Thank you for your review Diane Mort. I am so pleased Estelle was able to assist you with your booking and answer your questions. It is a pleasure to read your review and comments, our Six Star Concierge service is exceptional. Thank you for booking with Six Star Cruises.

Posted 8 years ago

“Very helpful agent, Mark Saxton, nothing too much trouble. He had ready answers to most questions and speedily responded with any that needed some research. Altogether a very good experience.”

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Posted 8 years ago

Thank you for your review Mr Peter Frederick Wason. I am so pleased Mark Saxton assisted you with your booking and responded to all your questions in a professional manner, even if he had to research to get your answer. Thank you again for your booking.

Posted 8 years ago

“We have just booked a Silversea cruise with Katie Smith, a process which began about a week ago. May I say how impressed we are with Katie's professionalism and proficiency; it was a delight to deal with her and she handled us and our queries superbly. This is textbook sales and customer service in action and I loved it! Its not often I praise people but I will give credit when its due and this was well deserved. If our cruise is half as good as we have been treated so far then I will be very happy. Kind regards Tony & Jacqui Gernon”

Helpful Report

Posted 8 years ago

Thank you for your review Tony Gernon. I am so pleased that Katie Smith was able to assist you with your booking. Katie certainly is one of the most professional and knowledgeable cruise concierge here at Six Star Cruises. I am sure your cruise will be lovely, look forward to hearing from you on your return. Thank you again for your booking.

Posted 8 years ago

“This is our third cruise with you ,we keep coming back because every thing is taken care of so we can enjoy are cruise .Stacey sorted it all out for us this time well done and thanks”

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Posted 8 years ago

Thank you for your review Mr Kenneth Andre Reynolds. I am so pleased Stacey assisted you with your booking. It's such a pleasure to see you return to Six Star Cruises, thank you again for booking with us.

Posted 8 years ago

“I have always received a good service with Six Star. The paperwork is excellent and I appreciate that the staff are always willing to find alternative routes and schedules in order to give the customer a good experience. I am currently working with Katie Smith who I feel comfortable with. If we can find a cruise that would be great and if not then I would still be happy with the service I have had.”

Helpful Report

Posted 8 years ago

Thank you for your review. Many thanks for taking the time to email us with your kind comments about Katie Smith. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I have taken the liberty of adding your review to our website, people are often quick to tell us and others about the negatives and not always so quick to speak about the positives, so I am very grateful that you have taken the time to do so on this occasion and hope you wouldn’t mind us sharing your comments. You will receive an email from reviews.co.uk, If you would be kind enough to share your comments all you will need to do is to verify the email. Once again sincere thanks for taking the time to contact us, please be assured that Katie Smith will be recognised for the service she has provided.

Posted 8 years ago

“Your representative Maura McKenna was extremely helpful and informative and made the booking of the cruise very straightforward. Her manner was cheerful and seemed very willing to help in any way. First class service. Thank you.”

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Posted 8 years ago

Thank you for your review Mr Stephen Hugh Brocklebank. Your comments regarding Maura McKenna will be passed to her. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for your booking.

Posted 8 years ago

“Sandie collier always helps me with booking she is very efficient and friendly”

Helpful Report

Posted 8 years ago

Thank you for your review Mrs Brenda Ann Beeke. I am so happy that Sandie Collier assists you with your bookings. Sandie is one of our most knowledgeable cruise concierge, who is always professional, efficient and friendly. I will certainly pass your comments over to her. Thank you again for your booking.

Posted 8 years ago

“Kept me informed about any concerns I had”

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Posted 8 years ago

Thank you for your review Robert Irving. I am so pleased that our Six Star Cruise Concierge have kept you informed during your booking experience. Thank you again for your booking.

Posted 8 years ago

“FRIENDLY, PROFESSIONAL AND COMPETITIVE PRICES.”

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Posted 8 years ago

Thank you for your review Mrs Green. I am so pleased you have found our Six Star Cruise Concierge to be friendly, professional and offer competitive prices. This is exactly what we aim to deliver every time from booking to your return home. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“Donna was very informative and helpful. Told us everything we needed to know. Many thanks.”

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Posted 8 years ago

Thank you Mrs Taylor for your review. I am so pleased Donna was informative, helpful and able to assist you with your booking. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“This is the fourth cruise we have booked through Six Star Cruises and it is second nature for us to go straightaway to Erin Madine. We seek her advice in complete confidence that the service will be impeccable and she doesn't disappoint.”

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Posted 8 years ago

Thank you Mr David Morris. Wow! Your fourth cruise with Six Star Cruises. I am so pleased that you keep returning to us and continue to book with Erin. It certainly makes us proud to hear that our cruise concierge build up such a trusting relationship due to their competence and expertise. Thank you again for choosing Six Star Cruises.

Posted 8 years ago

“Recently we sadly had to cancel two B2B Azamara cruise we had booked with yourselves for April 2019. We were put through to Hannah in the Customer services team to handle the cancellation. Although never a nice thing to have to process from either side it was so refreshing to be connected with someone who was efficient, friendly and took both the time and courtesy to explain the process and the actions that would be taken etc. Although we only called yesterday we received all the notices we expected today with the only difference from what Hannah had explained being that they arrived sooner than expected. Please pass on our thanks and appreciation to Hannah for her courtesy, efficiency and the way she dealt with our request.”

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Posted 8 years ago

Thank you for leaving your review. I agree it is never a pleasant situation having to cancel a holiday, however I am so pleased that Hannah assisted you. I will certainly pass on your thanks and appreciation to Hannah for her courtesy and efficiency in managing your request. We sincerely wish you all the best and would love to hear from you if and when the possibility may arise to book another cruise. Thank you for choosing Six Star Cruises.

Posted 8 years ago

“We are sailing on the Douro at the beginning of August and we had just a few queries which Sophie answered in a very efficient way, followed up with an email.”

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Posted 8 years ago

Thank you for your review. i am so pleased that Sophie assisted you with your queries regarding your cruise on the Douro in August. Please do not hesitate to contact Six Star Cruises at any time before you travel. Thanks again for booking with us.

Posted 8 years ago

“Hi, Very good attention and service from Dan. He always responds speedily to any questions, and then follows-up. An excellent concierge and a credit to Six Star Cruises! Well done Dan”

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Posted 8 years ago

Thank you for leaving your review for Six Star Cruises and Dan. Its a pleasure to read your comments and see how impressed you are with our cruise concierge exceptional service. Thanks again for booking with Six Star Cruises.

Posted 8 years ago

“Excellent, prompt and helpful service received from Rachel Butterworth on the telephone today, thank you. Geoffrey S.”

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Posted 8 years ago

Thank you for your review Geoffrey. I am so pleased Rachel Butterworth assisted you with your booking, Rachel is excellent and always goes the extra mile. Thanks again for booking with Six Star Cruises.

Posted 8 years ago

“Dealt with Donna who was fantastic at understanding our requirements.”

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Posted 8 years ago

Thank you Mr Turner for your review about the fantastic service you have received from Donna, I am so glad that Donna was able to understand your requirements. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“When I find that I have done something already every person I have dealt with hasn’t found this a problem. When information is required, I receive an email telling me exactly what information is needed. I find this very easy to do.”

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Posted 8 years ago

Thank you for your review. I am so pleased that all our cruise concierge at Six Star Cruises provides you with the correct information every time and makes your booking process an easy experience. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“The usual friendly, efficient service from Emma, but when her annual leave began I was passed to Katie Smith who finalised the details with care & in a very pleasant manner. Thank you.”

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Posted 8 years ago

Thank you for your review Mrs Giblin. I am so pleased that Emma and Katie assisted in making your booking. Thank you again for booking with us.

Posted 8 years ago

“Very professional only complaint didn’t receive offers until after deadline so hope still getting magnum of champagne!!”

Helpful Report

Posted 8 years ago

Thank you for your review Mr McGarry. I am so pleased your booking journey was professional as this is our expected as standard service. Apologies if this offer was delivered to you after the deadline, some of our offers are distributed via various channels and unfortunately, however rarely, there is a delay. I would like to take this opportunity and thank you for your booking.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews