Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Concierge service provided by Rachel was in keeping with the Six Star title! She was professional, friendly and efficient.”

Helpful Report

Posted 8 years ago

Thank you for your review Howard, I have passed your comments on to Rachael and her line manager who are both delighted.

Posted 8 years ago

“So far my experience with Staff at Six Star Cruises has been very professional, helpful and patient. Excellent customer service from Matthew Cotton, Joyce Holyce and Donna. Thank you”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our service. We do work very hard to ensure our service is both exceptional and consistent so it's always good to hear that our hard work has paid off. We hope you have a lovely time on your cruise and look forward to hearing all about it on your return.

Posted 8 years ago

“Poor customer service. Unable to speak to the same concierge as each phone call was handled by a different person. Mistakes blamed on computer system. Six Star Cruises failed to provide the cruise line with correct information. Wouldn't trust the company to deal competently with another booking. Not recommended.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our service. As a senior manager in the business I am both shocked and disappointed to read such comments as this is not typical of our customers experience when dealing with my team. I would love to try and resolve this issue for you if you would be kind enough to drop me an email karina.stott@sixstarcruises.co.uk

Posted 8 years ago

“No receipt or information supplied until final balance was due. M.D. does not accept calls. Wrong details given by the company to the cruise line.”

Helpful Report

Posted 8 years ago

“We have arranged 2 cruises for ourselves and 2 for family members through Six Star. On the second of ours, we encountered a couple of hiccoughs -no fault of Sixstar -but these were handled quickly and effectively by Six Star staff who contacted us regularly and amended a couple of details to make our trip happy and memorable. Whilst it is unlikely that anything will not be as planned, we know that Sixstar, customer focussed staff will address and correct anything we request as quicky as possible in future cruises. Particular thanks and recognition go to Lia and Sarah.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our service, I have passed your comments on to Lia, Sarah and their line manager who are all delighted to hear that their hard work is appreciated. Have a great time on your cruise, we look forward to hearing all about it on your return.

Posted 8 years ago

“Estelle v good”

Helpful Report

Posted 8 years ago

“Rachel Bennison worked very to overcome problems with E mail which hadn't been sent due to computer problems. She was extremely patient and understanding.”

Helpful Report

Posted 8 years ago

“Excellent service, thank you.”

Helpful Report

Posted 8 years ago

“Estelle was very helpful”

Helpful Report

Posted 8 years ago

“six star cruises are hassle free and informative.”

Helpful Report

Posted 8 years ago

“Our regular consultant, Emma, provides great service and always goes beyond requirements to find exactly what we are looking for.”

Helpful Report

Posted 8 years ago

“Very good personal service from Hannah, notably call backs on questions and amendments, and additional requirements were dealt with quickly & efficiently.”

Helpful Report

Posted 8 years ago

“Answered my queries which were quite numerous with courtesy and speed. Leased with my chosen cruise line to get the best deal for me.”

Helpful Report

Posted 8 years ago

“Excellent customer service, friendly and very efficient”

Helpful Report

Posted 8 years ago

“Our agent went to a lot of trouble to make sure we got the holiday that would best suit us.”

Helpful Report

Posted 8 years ago

“Personal service tailored to my needs... I have dealt with Six Star several times over the years and like their approach. My situation now is quite specific and I feel very confident that they do their best to meet my new requirements.. it does feel a personal rather than a corporate service - unusual these days!”

Helpful Report

Posted 8 years ago

“Pleasant and efficient”

Helpful Report

Posted 8 years ago

“Catherine very carefully explained all the itinery that was involved with our Regent Cruise to Venice. She was polite and rang back exactly when she said she would. This is the first time we have booked via the internet so hope that all goes well in June next year. Regards A & N”

Helpful Report

Posted 8 years ago

“Recently booked an Azamara Cruise with Laura, the service was superb as usual. All the cruise consultants are knowledgeable and not just reading from a script. Laura offered flexible flight options and all the documents were emailed very quickly. Excellant service again.”

Helpful Report

Posted 8 years ago

“Hannah is very helpful when we are booking a cruise”

Helpful Report

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews