Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,363 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,363 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura as always very nice helpful and professional. Happy to ave her as our concierge”

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Posted 4 years ago

“I have used six star cruises many times and always found them helpful and professional, especially Scott Perry.”

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Posted 4 years ago

“We have used six star cruises previously and currently have a booking with them And afraid their service levels are far below what we expected having booked an expensive cruise There have been several personnel changes and continuity has failed we had contact the cruise company direct to get answers currently we are still awaiting an answer on promised call back which has failed to materialise l am afraid since we made the booking we have had chase them to obtain explanations why significant changes had been made!! Overall not impressed with their customer support and service”

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Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. During these unprecedented times our response turnaround has not been as we would like. This is due to the pure number of notifications and changes we are receiving on a daily basis due to health and safety protocols and regulations updating daily. Whilst everyone of our customers are important to us, we do have to prioritise customers due to depart imminently. We are taking on and training some of the best in the business to get this back to the level we believe our customers deserve. I understand from your review that you are still awaiting contact from us, could I kindly ask that you contact our customer relations team with your Six Star booking reference so that we can discuss the matter further, and in the hope of resolving the issues raised, we very much look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 4 years ago

“This was my second booking with Laura Wing. She is very helpful and values you as a returning client. She goes the extra mile to get you the cruise and flights that suit you best. The pricing also was the best I could find. I know that everything will be done before my cruise to make the holiday stress free. She is very informed regarding Azamara having sailed with them herself. Thank you Laura.”

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Posted 4 years ago

“the six star website is easy to peruse and compare cruise lines, cruise ships and special offers. I particularly like the cruises that offer -cruise only-cruise and flights - special collection. I can easily compare prices and options My six star concierge , Lisa Mallon , is a credit to the company and I have a brilliant working relationship with her and Six Star”

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Posted 4 years ago

“Before I booked NIKI answered all my questions clearly with a friendly and knowledgable approach.”

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Posted 4 years ago

“Scott was extremely knowledgeable and helpful thank you.”

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Posted 4 years ago

“Thank you once again Lisa another cruise booked as always exceptional service Much appreciated”

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Posted 4 years ago

“As always Donna helpful and attentive accepting changes and making our booking easy.”

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Posted 4 years ago

“The process is seamless - Donna was extremely helpful and despite being busy remembers my preferences and foibles.”

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Posted 4 years ago

“Lisa was knowledgeable and engaging . Listened and responded well to what we were looking for ….”

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Posted 4 years ago

“Scott was outstanding in his manner & efficiency.”

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Posted 4 years ago

“We always use Dan from Six Star Cruises, he is very highly motivated and passionate about his job. Dan demonstrates excellent customer service along with a high level of knowledge and expertise within the cruising sector. Whenever Dan is unavailable, (which isn’t often as he even works on his days off) every other member of staff will also help and assist working to the same high standard, all part of a very good team working competently together.”

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Posted 4 years ago

“Fantastic service from start to finish during booking process. Even if another individual answered the phone, they knew immediately how far during the process I was. They could not have done better”

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Posted 4 years ago

“Laura was quite superb - friendly, knowledgeable and professional. She will be my first contact for future cruises.”

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Posted 4 years ago

“Scott very quickly replied to my e-mail although it was his day off. Next morning he sorted out an Oceania cruise we had enquired about getting us another great deal that we booked. It was a pleasure dealing with such an attentive and knowledgeable agent”

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Posted 4 years ago

“We were looked after extremely well by Sandie who answered our many queries resulting in us booking 2 cruises with Seabourn. Sandie was very patient and helpful. We will certainly contact her again for any further cruise bookings. Many thanks, Sandie.”

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Posted 4 years ago

“My concierge Laura Wing is brilliant to deal with. She’s very personable and always understands what cruise we are looking for and understands what’s important to us .”

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Posted 4 years ago

“Dan,as usual most prompt and efficient. Our preferred travel agent!😄”

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Posted 4 years ago

“Laura was most helpful with bookings that we made with both Celebrity and Oceania. I shall be booking again with Laura and Six Star Cruises”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,363 reviews