Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,363 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,363 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scott was very patient in answering all our queries and in securing a deposit arrangement that we were more comfortable with.”

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Posted 4 years ago

“Excellent and swift service as always.”

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Posted 4 years ago

“Donna was really helpful when we (two couples in different locations) were sorting out our booking for a Far East cruise in 2023. Excellent service - very efficient and very pleasant.”

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Posted 4 years ago

“Karen was great, so very knowlegeable, friendly and excellent communication”

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Posted 4 years ago

“Stacey was very pleasant, informative and helpful. What an asset to have Stacey working for Six Star Cruises.”

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Posted 4 years ago

“We were undecided about the cruise to take and it was the exceptional service and follow up from Andy that sealed our decision to book First class and prompt service”

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Posted 4 years ago

“The agents have dealt with my issues professionally and quickly”

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Posted 4 years ago

“Always prompt and excellent service from a variety of concierges. Also very good deals offered on cruises compared to other agencies.”

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Posted 4 years ago

“a perfect response for our need to amend an existing booking due to medical reasons, we were offered and accepted an alternative cruise that met our criteria for the new cruise booking. Lisa was efficient with all our requests and we were more than satisfied with the outcome”

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Posted 4 years ago

“It is becoming difficult to justify retaining 6* as Agents for our regular Silversea Bookings, other than to take advantage of occasional special promotions. Booking direct with Silversea provides immediate documentation, ABTA Certificates etc plus MySilversea on line access. Unfortunately, the 6* Back Office System is hardly fit for purpose. Yesterday I received the 6* Booking for this 20th Aug Silver Dawn Cruise missing details such as transfers, excursions, ABTA cert. I also received, at my request, an updated 30th March Silver Moon Cruise Booking missing the flight details - which are available in MySilversea. Having just endured a shocking transfer in Frankfurt (returning from the Silver Spirit) which could have been avoided with better communication & planning, I am questioning the role of 6*. It doesn’t matter how good the 6^ staff are if they are lumbered with poor systems & too many problems. Maybe some staff need to be dedicated to making sure that revenue earning activities such as our Siversea cruises are taken care of by a special customer care delivery / customer retentions team for cruises which are actually happening.”

Helpful Report

Posted 4 years ago

Dear Mr Slingsby Thank you for your review and taking Stacey’s call. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Stacey explained our position in full and that you were happy with what was discussed, rest assured all the points have been noted. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Spoke with Donna , excellent knowledge and customer service (10/10) .All queries answered and sorted out all my worries /concerns for upcoming cruise”

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Posted 4 years ago

“Six stars are not enough for the amazing customer service we received from Andrew Freeman. No hard sell, just as if we were old friends having a chat. Warm, friendly and extremely knowledgeable about ever aspect of our proposed holiday to India's golden triangle and Mumbai to Singapore cruise. If the holiday is as good as the service we have had so far it will be a holiday of a lifetime”

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Posted 4 years ago

“As always very efficient informative helpful excellent customer service”

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Posted 4 years ago

“Andrew Freeman was excellent. He was knowledgeable and helped me book exactly what I wanted”

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Posted 4 years ago

“Andrew Freeman could not ha e been more helpful. I would 100 pct recommend both him and Six Star Cruises”

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Posted 4 years ago

“We always book with Six Star Cruises as the service is always reliable and efficient. Friendly operators who will make every effort to find us what we want.”

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Posted 4 years ago

“Very good. Dan had good advice and was very helpful”

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Posted 4 years ago

“Very good. Dan had good advice and was very helpful”

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Posted 4 years ago

“We are so looking forward to our cruise with Seabourne in March 2022 to celebrate our 50 th wedding anniversary and our experience with our concierge Grace mad booking this a very pleasant exoerience”

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Posted 4 years ago

“I am not at all happy with this booking. There are several mistakes in the booking. I have emailed the company over a week ago and have still had no acknowledgment or revised booking.”

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Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that these aspects of your booking experience have given cause for dissatisfaction. I am sorry no one has replied to your email, and understand how frustrating it can be to wait for a response. I can see that we have received this and the points you have raised are being looked into. If you can please bear with us a few more days whilst we do this and then will be back in touch accordingly. If you have any further issues please do not hesitate to contact the customer support team directly on Customer.Relations@worldtravelholdings.co.uk. We appreciate you taking the time to write your review and your feedback is important to us.

Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,363 reviews