Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,511 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,511 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual good friendly service at a competitive price”

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Posted 4 years ago

“Once again we were able to rely on Nicki, our travel consultant, to book our next cruise with Six Star in what are, undoubtedly, tricky times. Thanks again Nicki!”

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Posted 4 years ago

“Great service from your advisor Grace Brown.”

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Posted 4 years ago

“Once we got a hold of our Elite Concierge the whole process was simple, if repetitive since we have arranged many cruises with SixStarCruises over the years. The lack of consistency of contact is annoying as customers wish to have their business completed quickly and efficiently and any inquiries dealt with similarly. Covid is a fairly feeble excuse for lack of communication, is it not possible for bookings/inquiries to be dealt with by someone else if the Elite Concierge is absent? Working in silos is not conducive to good customer relations during a pandemic. Concierges are friendly and cruise deals are usually attractive that is why we have remained as customers of SixStarCruises, but we do become frustrated when our 'one and only' (apparently) contact does not work consecutive days or is absent for longer during the period of booking.”

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Posted 4 years ago

“As is always the case Donna gave exceptional advice and service. Just hope cruise goes ahead this time”

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Posted 4 years ago

“Excellent service from fully trained staff”

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Posted 4 years ago

“I haven’t been on the cruise yet but Grace my concierge has such enthusiasm and took me through my booking requirements so well . I am now excited to set sail, I was a cruise sceptic before but she was so inspiring and excited to tell me about sailing with Azamara I feel my scepticism disappearing My review is only based on the before sail service not the sailing”

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Posted 4 years ago

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Posted 4 years ago

“This is our first experience with Six Star Cruises. Until now we have only managed to secure a booking. It is early days to give a review”

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Posted 4 years ago

“Stacey, as always, offers an excellent 'service', being clear, concise and extremely helpful - and often very patient - when discussing potential cruise experiences and then all sorts of associated questions.”

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Posted 4 years ago

“Stacey is amazing ! Helpful, knowledgable, friendly and professional.”

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Posted 4 years ago

“,professional and efficient concierge”

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Posted 4 years ago

“We were extremely impressed with the professional and cheerful service provided by Emma Gray, our Cruise Concierge, during the booking procedure. She made herself readily available for all queries and responded promptly when we made contact by email. This is to be commended, as we had several issues, including deciding cabin type and then insurance cover, so communication was over several days. The only negative about booking was that when we first tried to contact any concierge by phone at the start of the procedure, the line was engaged for long periods of time. However, as soon as we made contact with Emma, communication was not an issue.”

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Posted 4 years ago

“Excellent service, very prompt and smooth.”

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Posted 4 years ago

“Excellent service as always from Andrew Whittle. I wouldn't book a cruise with any other company or TA. He always goes above and beyond to answer any queries or questions I have and I'm always assured of a good price.”

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Posted 4 years ago

“Excellent service, very prompt and smooth.”

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Posted 4 years ago

“Donna was really helpful, knowledgeable and attentive. Well Done!”

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Posted 4 years ago

“Excellent personalised service. Prompt phone calls. Helpful guidance”

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Posted 4 years ago

“We were due to go on a Caribbean cruise later this month but, because of restrictions, decided to cancel and the experience from Six Star was very good. This week we re-booked a Mediterranean cruise for June and again the service we received from Dan McMahon our Specialist Concierge was excellent.”

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Posted 4 years ago

“Once again, Stacey Williams was brilliant, efficient and very helpful. We have dealt with Stacey on several occasions and cannot fault her professionalism. She is always cheerful and courteous. I emailed Stacey with a query and within an hour she responded to my email and the Silversea cruise was booked the following day. Thank you Stacey.”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,511 reviews