Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process was mixed, acceptable at times and poor at other times. Our initial concierge took the details of our requirements and sent us a quotation. The concierge said she would telephone us in a couple of days as she was off over the weekend but she did not call. Subsequently, we received another quotation for the same cruise from another cruise company which was lower than the quote from Six Star and wished to discuss it with the concierge, at which stage we received conflicting information. Firstly she was on annual leave, then she was ill and nobody knew when she would be back. We asked for a call from a supervisor and that was totally ignored. Because we have booked with Six Star many times I decided to try one more time and asked for one of the concierges who had arranged a previous cruise and she was able to sort out a new quotation which was still higher than the quote from the other company but I decided to stick with the company I knew. My question is how do I contact someone with authority to negotiate? Is there a direct number for such a person? Will someone telephone me to discuss our dissatisfaction with the service we have received? Having gone onto the Oceania website to look at the tours available on the cruise we have selected who do I contact to help sort out the tours that are included with our package?”

Helpful Report

Posted 3 years ago

Hi Cyril, we are a customer-focused company and are sorry to hear you feel this way and we'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to us privately with your WOR reference number so we can look into this for you and get in contact. Kind Regards - SixStarCruises.com Team

Posted 3 years ago

“Further to my previous review how do I make contact with someone in authority if I have any concerns? Can someone contact me so that I can discuss my future reservations with a person in authority?”

Helpful Report

Posted 3 years ago

“the b00king experience was good in parts and very frustrating in others. The total absence of real human contact was unnerving. I had had another quotation for the same cruise from a different cruise company which was lower than the Six Star Cruises. When I tried to discuss the 2 quotes with a Concierge at 6 Star their response was less than encouraging. It was only my own feeling of loyalty since we have cruised many times with 6 Star that persuaded me to have one more attempt before I switched my allegiance to a company I did not know despite the fact that their quote was slightly cheaper. Once I managed to make contact with a concierge with whom I had previously had bookings with that I proceeded with the booking. What upset me about the whole booking process was the fact that I was told that I would be contacted but that never happened It subsequently transpired that my initial contact had been ill, but nobody had the good sense to call me back. My attempts to speak to a supervisor were simply ignored. I hope that I will not come to regret my decision to proceed with Six Star Cruises. nce”

Helpful Report

Posted 3 years ago

“Very helpfull”

Helpful Report

Posted 3 years ago

“To call this company SixStarCruise is a complete misnomer. OneStarCruises would be much more appropriate. I was led to believe that their "concierge" service would be first class but I have found that not to be the case. I booked in good faith a cruise followed by three days in the Italian Lakes. The finish point was changed from Venice to a port further down the coast which meant that there was additional travelling involved. I was unhappy with that and asked to change my booking to an alternative. I suggested, after researching the market myself, an alternative cruise which fitted in with our other holiday arrangements which by then had become impossible to change. It took weeks to get information on this option from them and way beyond the 72 hours suggested by one of three different concierges I had to deal with. The delay caused my wife and myself considerable anxiety as we were left in limbo as to our special holiday. I feel that the company lost interest in my booking once I asked to change and it was put firmly on the back burner. In addition out of my deposit of £800, £500 was retained for a future cruise despite the fact that the change to my booking was not initiated by myself but by the cruise company and £418 was retained by "SisStarCruises" for other cancellation costs. I feel that that was far too excessive and profiteering by SisStarCruises - a company with a lot of hype about being first class but in reality delivers one star service.”

Helpful Report

Posted 3 years ago

Hello, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond in a private message with your WOR reference number so we can look into this for you. Kind Regards - SixStarCruises.com Team

Posted 3 years ago

“First time using Six Star Cruises and I found the service excellent. John went out of his way to build us a cruise and stay package with the best flight times for what we wanted - not easy when there is the added complication of living in Northern Ireland. He was very familiar with the cruise lines available for the area we wanted and was able to give us advice on the ships for suite locations and even the style of the cruise lines so that we could pick the one that suits us best. I would highly recommend using Six Star to find the perfect cruise for you.”

Helpful Report

Posted 3 years ago

“Very impressed with Emma Gray who has gone above and beyond in sorting out my recent holiday cancellation/rebooking due to Covid. Emma was extremely professional and was even working on my behalf on what should have been her day off to ensure that my booking was transitioned correctly.”

Helpful Report

Posted 3 years ago

“Laura Ann Wing made our change of booking so easy, advising us on all stages & completing the revised booking with no fuss & forwarding the confirmation shortly after completing the booking, well done.”

Helpful Report

Posted 3 years ago

“I have not used Six Star fir two years or more becauase of Cocid. I wsa pleased that teh new concierge John wsa as charming and helpgul as Emma Taylor ysed to be. Nicely handled enquiry and pleased wth teh booking I have made.”

Helpful Report

Posted 3 years ago

“I have been booking cruises with Six Star Cruises since 2012 and would not dream of going to anyone else. Sandy Collier is so well informed, helpful and patient, I feel I know her very well, although we have never acrually met.”

Helpful Report

Posted 3 years ago

“Emma Gray dealt with my initial enquiry in an extremely professional way and responded to my request for an adjustment to flights in a very prompt and satisfactory manner. My initial call was to Andrew Whittle who was unavailable but then took over the booking on his return. The whole process was seamless and I would like to thank both of these people for their service.”

Helpful Report

Posted 3 years ago

“Dan McMahon was most helpful, as always, when we recently booked a Regent cruise. Very prompt efficient and friendly, both by telephone and email.”

Helpful Report

Posted 3 years ago

“We booked our cruise with Chris Kelly and he couldn’t have been more helpful. He was very pleasant on the phone and gave us all the information we needed to book the cruise ….and patient with me when I changed to another cruise.”

Helpful Report

Posted 3 years ago

“Fantastic service from Emma! Will definitely recommend to friends and family”

Helpful Report

Posted 3 years ago

“So far so good! However Lisa was very good”

Helpful Report

Posted 3 years ago

“Excellent service from Lisa and Rebecca no complaints so far.”

Helpful Report

Posted 3 years ago

“Have booked several cruises through Six Star Cruises and have been lucky enough to deal with Lisa Mallon who exceeds expectations each time. During the pandemic several Booked cruises had to be cancelled and this was dealt with efficiently with the minimum of fuss. We look forward to booking more cruises, health and finance permitting and will return again to 6*.”

Helpful Report

Posted 3 years ago

“Amazingly flexible and quick”

Helpful Report

Posted 3 years ago

“excellent fault free service”

Helpful Report

Posted 3 years ago

“Scott was superb throughout - Made the whole booking process really smooth - thank you”

Helpful Report

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews