Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,507 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,507 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donna has been excellent throughout the many twists and turns of actually getting us on a cruise. After several bookings and cancellations - some forced, some our decision - Doona has hung in there throughout. Excellent service. Would highly recommend”

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Posted 4 years ago

“Great service from Sarah Hull - professional and phoned when she said she would.”

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Posted 4 years ago

“Philippa Was the most helpful cruise assistant I’ve had so far and I’ve cruised many times”

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Posted 4 years ago

“Donna Worsnip who once again made this booking for us could not have been more helpful , nothing is to much trouble to ensure you have all the information required to make a decision”

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Posted 4 years ago

“Melissa was very helpful, knowledgeable and friendly. She made the booking process quick and easy.”

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Posted 4 years ago

“Pleased with the service overall have been a client for a few years now and would have thought we would have had real 6 star service by now?”

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Posted 4 years ago

“We have worked with our Conierge, Dan, for some years and this latest booking was, as always, smoothly and efficiently carried out. Dan wrote to us, as promised, when the first day prices were available and bookings made. we know that we can rely on him and his colleagues to find us the most competitive quote and also a detailed itinerary etc. We are very happy to continue working with the team”

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Posted 4 years ago

“Great supplier of cruises lots of knowledgeable staff to help you through a booking”

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Posted 4 years ago

“Yet again Stacey makes it so easy to finalise your precise requirements. On this occasion at very short notice. We are extremely happy with Six Star Cruises and the service we get.”

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Posted 4 years ago

“Dan McMahon once again did an excellent job in booking our Baltic cruise for 2023.”

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Posted 4 years ago

“Interesting and different small ship cruising. We have received excellent service from Stacey Williams both booking this cruise and on our Med Cruise earlier this year. She was brilliant at helping us sort out a problem whilst we were on board.”

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Posted 4 years ago

“This is the third time we have booked a holiday through Six Star Cruises and on each occasion the service has been exemplary at a hugely competitive cost. Kate Freestone's service and attention has been all we could have asked for. We strongly recommend them.”

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Posted 4 years ago

“Fabulous service”

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Posted 4 years ago

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Posted 4 years ago

“Very helpful, Chris was great in every way phoned when he said, booking was easy he took time to explain great service thankyou Carole.”

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Posted 4 years ago

“I have booked many cruises with SixStar Cruises unfortunately my experience this time as been terrible. I booked my cruise with Andrew Whittle who I haven't actually spoken to yet and have spoken to 3 different people on his team having rang each of them numerous times to be told they will look into my problem and come back to me. The last person I spoke to I asked her if I could speak to someone senior in the customer service dept I am still waiting for a call back PLEASE COULD YOU GIVE ME A CALL OR EMAIL ME. I have already booked 2 cruises with you this year so I do consider myself a regular client”

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Posted 4 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Once again thank you kindly for taking the time to share your feedback.

Posted 4 years ago

“Very helpful, informative staff, but not easy to get back to the first agent spoken to, due to working hours etc.”

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Posted 4 years ago

“Good response and help from Dan.”

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Posted 4 years ago

“Second time using Six Star when first booked Andrew was amazing he left since then we have to chase them all the time never responding to emails or answering the telephone its been a terrible experience full payment was requested months in advance and still not showing as paid on our Regent booking after spending in excess of £16,000 would have expected some service”

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Posted 4 years ago

Thank you for taking the time to share your feedback. As a customer-focused company, feedback whether good or bad is of the utmost importance to us. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, we thank you kindly for your review.

Posted 4 years ago

“As usual Dan a first class Concierge. Nothing too much trouble very helpful and professional Thank you once again”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,507 reviews