Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,362 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,362 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dan from six star cruises is the best , I trust him to find the best price for every cruise we choose , wouldn’t use anyone else now.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“I have used six star cruises on many occasions and had excellent service but my last experience was not up to their usual standard. I never actually got a telephone call from my concierge it was always email me please, when sometimes a discussion is needed. I understand all travel has had issues but being asked for final balance of around £7000 before i even had my flights booked was ridiculous. I found i was the one chasing everything that needed doing, it did not help being given wrong reference numbers for flights and being told to ring BA myself to sort it. The whole process from cruising re opening to going on my cruise has definitely not been six star. The only way i got to speak to someone was to call the number to book a holiday and i was answered within minutes! NOT GOOD SIX STAR”

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Posted 3 years ago

Hello thank you for your feedback we welcome both positive and negative reviews as we are a customer-focused company and aim to continually improve our services. We are experiencing a high level of calls at present and call waiting times are longer than usual. If you would like to private message us with your booking reference number and the issues you have faced we will look into this for you and we apologise that you feel this way. Many Thanks- SixStarCruises Team

Posted 3 years ago

“Whole process in general was very good. Delay in telephone answering was a little annoying. Andrew was extremely helpful and would definitely use again.”

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Posted 3 years ago

“The phone service is hopeless! you have to be really dedicated to arrange a holiday because the time needed to hang on is unacceptable. Once you get connected the service is very good, that is if you ever get answered!”

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Posted 3 years ago

“Excellent service from Andrew Whittle as always! I now book all my cruises with Andrew”

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Posted 3 years ago

“Usually great service from Scott Perry but trying to contact anyone by phone is impossible sat on the phone for an hour and nobody picked up, the call centre doesn’t tell you if you are in a queue or how long you might have to wait. It is as bad as BA, what would happen if you had an emergency?”

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Posted 3 years ago

“Very pleased with service received from Emma who was extremely professional in dealing with a fairly complicated scenario. Would definitely book again and have used Six Star on previous occasions.”

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Posted 3 years ago

“Estelle Peachey was absolutely excellent this morning 6/6/22 dealing with our booking most professionly and efficiently.Thank you. T& V Mack.”

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Posted 3 years ago

“Stacey Williams gave us excellent service.”

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Posted 3 years ago

“Very efficient and attentive”

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Posted 3 years ago

“The third time we have used Six Star and the experience remains as exceptional, professional, comprehensive and helpful as the first time. Blessed that each time we have dealt with Emma whose knowledge, friendliness and helpfulness are a real asset to the company. Highly recommended”

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Posted 3 years ago

“Very efficient and attentive”

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Posted 3 years ago

“I was told at the point of sale I was booking a package. I was told I could cancel up to the day before . I was told Azamara do not use budget airlines such as Easy Jet. Upon cancellation due to Covid ,I was told my booking is not a package although the. Definition of a package is at least two elements of the booking must be done through a travel agency . the lady who took this call advised me Azamara will refuse boarding anyone who has had Covid within the last 10 days . I am now aware Azamara do use Easy Jet and I could have booked from my local airport direct other than Lufthansa with stops in Frankfurt. So no I have had a misleading costly and worrying time booking with Six Star Cruises.”

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Posted 3 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 3 years ago

“Dear Alison I have just been trying to ring your company to enquire about changes to my booking that I requested a couple of weeks ago. I have not heard from your representatives. On my call I was waiting for 45 minutes without my call being answered and I could not wait any longer so gave up. My booking is WOR 108875 Could someone ring me please tel 01202 708543 Frank Morris PS I can't find an email address to send this to”

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Posted 3 years ago

“No faults so far ! - excellent communication between concierge and myself. Speedy response to calls. Excellent price. Good advice.”

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Posted 3 years ago

“I have dealt recently spoken with Sandie, Chris and Laura and all have been extremely friendly, helpful, efficient and knowledgeable. I can thoroughly recommend this company and will have no hesitation in booking with them again.”

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Posted 3 years ago

“Our experience of booking a new cruise with Six Star Cruises was as good as always. Swift replies to emails, clear and accurate information, a good price offered. Couldn't be better.”

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Posted 3 years ago

“Six Star Service from Erin. After our initial approach Erin called us back as requested on time. She was extremely friendly, pleasant and helpful and with her advice we very quickly booked exactly what we wanted. She explained everything thoroughly and gave us her contact number in case we need it. We feel confident that we will receive a very personal service from a company that is truly acting on our behalf.”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,362 reviews