the b00king experience was good in parts and very frustrating in others. The total absence of real human contact was unnerving. I had had another quotation for the same cruise from a different cruise company which was lower than the Six Star Cruises. When I tried to discuss the 2 quotes with a Concierge at 6 Star their response was less than encouraging. It was only my own feeling of loyalty since we have cruised many times with 6 Star that persuaded me to have one more attempt before I switched my allegiance to a company I did not know despite the fact that their quote was slightly cheaper. Once I managed to make contact with a concierge with whom I had previously had bookings with that I proceeded with the booking. What upset me about the whole booking process was the fact that I was told that I would be contacted but that never happened It subsequently transpired that my initial contact had been ill, but nobody had the good sense to call me back. My attempts to speak to a supervisor were simply ignored. I hope that I will not come to regret my decision to proceed with Six Star Cruises. nce