Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,515 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,515 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly - clearly a 6 star service”

Helpful Report

Posted 10 years ago

“Donna was excellent and spent a lot of time finding the perfect cruise formy friend and me. She also answered any questions I had afterwards. I did have a slight problem, in that some of my emails bounced back saying that her box was full. Later though she came back with the answer to my concern. Another excellent person was Katie, who comprehensively answered my query on the final invoice regarding transfers. She also spent a lot of time helping with my champagne offer. I must say that although I was pleased with your booking service, I have been delighted with your after sales service, which is very important to me. It gives me confidence in you as a company and I will not only use use as my first call in future but will further recommend you to my friends.”

Helpful Report

Posted 10 years ago

“Quick and efficient”

Helpful Report

Posted 10 years ago

“Service is so much better now I have a new contact. I dealt with Richard Wishaw on the most recent booking, as the previous concierge left SixStar Cruises. Richard is extremely, knowlegable, responsive and friendly. First class”

Helpful Report

Posted 10 years ago

“Matthew was friendly helpful and very efficient. I've booked with him before and will most likely do so again as nothing is too much trouble for him.”

Helpful Report

Posted 10 years ago

“My husband and I were extremely pleased with your services”

Helpful Report

Posted 10 years ago

“This is a difficult review to write. I consistently receive excellent service from Richard Wishaw, Cruise Concierge. The experience with Richard is like having a personal friend making my travel arrangements" responsive and attentive, always there when I need him, knowledgable and extremely reliable. However, my overall experience with Six Star Cruises have been somewhat tainted this week by poor levels of service from the infrastructure in Chorley which caused me to miss an upgrade offered by Seabourn and also emails sent to be regarding some charges. Despite complaint, I have to date not received any management response. As a frequent cruiser, I regularly make onboard bookings and then transfer them back to a UK agent. I currently have 4 future cruise bookings now with Six Star and a further Seabourn booking to be transferred to the UK. The service that Richard provides is exemplary and exceeds "Very Good" consistently. However, there are clearly back-office processes within the Six Star infrastructure that require more attention to detail in terms of quality. As an aside, I observed in the latest brochure mailing, the use of the Seabourn logo with what is clearly a Silversea South African Cruise as an example of detail not picked up.”

Helpful Report

Posted 10 years ago

“We booked an Oceania cruise with Mark Sutton. Dealing with him was an absolute pleasure. 2 days after we booked the cruise dropped in price by nearly £700. I sent Mark an email, he got on to Oceania and they refunded the difference. Excellent customer service and will definItaly be back. Also Mark always phoned me back when he said he would and did everything I asked of him. First class!”

Helpful Report

Posted 10 years ago

“Although our latest cruise with Regent Seven Seas was booked during the time of the Regent Seven Sea 25 Anniversary Sale our concierge Maura McKenna never once gave the impression that she was under additional pressure. She offered options, dealt with special requests re travel arrangements and at all times maintained a professional and courteous approach, instilling in us a sense of confidence in your company and all that is stands for. She is an extremely well informed member of your staff and does much to promote the aims and aspirations of the company.”

Helpful Report

Posted 10 years ago

“Maura was just amazing. Having spent many years in selling I couldn't believe she made it so easy and whilst I am looking forward to my first experience on Silverseas you must know this Lady was responsible for getting the sale. I just hope it is as good as she makes it sound! In addition I have shared this with my friend Sue Warton and she has now booked via Maura and is coming on the same holiday - guess that opens up the door to the JL vouchers!”

Helpful Report

Posted 10 years ago

“Good communication, knowledgeable, competitive and willing to seek out the best possible deal for you.”

Helpful Report

Posted 10 years ago

“Very good service but I don't know if it works yet!”

Helpful Report

Posted 10 years ago

“Very happy with our service from Sandie Collier. She was truthful, very knowledgeable and professional. Very happy!”

Helpful Report

Posted 10 years ago

“The team were knowledgeable of the product options more so than the cruise operator themselves. they listened and made time to ensure a complete understanding of requirements had been communicated and understood. They returned calls as promised and were attentive to the desire for discretion and preservation of the surprise element. As we are not regular cruise people it was very refreshing and to be treated in a manner that provided assurance and a feeling that all bases had been covered. It was also pleasing that sufficient staff were available over a wide range of hours to accommodate the calls and enquiries. A very pleasant experience.”

Helpful Report

Posted 10 years ago

“Excellent service as always, with great attention to detail from our cruise concierge Mark. Highly recommended, and we will continue to book our cruises and other holidays with Six Star. The company certainly lives up to it's name!”

Helpful Report

Posted 10 years ago

“Maura was very efficient and thorough and phoned at the time she said she would. She answered my queries and I am sure she will be very helpful in the later stages of the booking, flights etc.”

Helpful Report

Posted 10 years ago

“Excellent pro-active response, advice and assistance in booking our cruise next year.”

Helpful Report

Posted 10 years ago

“Last year we had a disaster. I talkedit through with Joe Morrison. We had to cancel a summer cruise owing to an emergency hip revision, but Oceania were unaware of the cancellation which we thought was your responsibility. This lost precious days when our cabin might have been sold on. Being that this was our second cancellation of the year, the first with Seabourn (NZ/Aus) owing to my mother's sudden death. I was fuming. I was ready to take my bat home and go with Planet Cruise this year, but Emma Gray had always been brilliant, and we wanted to prove that loyalty wasn't skin deep. Well, she did the business this year and we go Oceania Syrena in July.”

Helpful Report

Posted 10 years ago

“Your consultant Mathew Hawkins, listened to my request for cruise with Seabourn, and after searching, came up with exactly what we were looking for, so we booked our fifth Seabourn cruise immediately with Mathew. Also I have asked Mathew to find another Seabourn cruise for us , for early 2017 to the Carrabean. The service we received was excellent. Kind regards B.Foley”

Helpful Report

Posted 10 years ago

“It is the second time I have booked with you through Emma Taylor. It has been very straightforward and Emma has been most accommodating with the various options we needed to look at and very patient too”

Helpful Report

Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,515 reviews