Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite impressed with overall response which does seeem to be a lot better that some competitors”

Helpful Report

Posted 10 years ago

“Having paid for a cuise we did not receive any details until i phined and we still have not received a full documentation regarding the cruise. Des Thompson”

Helpful Report

Posted 10 years ago

“We were very impressed by Six Star cruises as a company and by our representative Matthew Cotton in particular. He was extremely efficient and courteous and more importantly gave us a good price for our chosen cruise. We look forward to booking with Six Star Cruises again soon.”

Helpful Report

Posted 10 years ago

“Excellent service by knowledgeable, polite and very helpful staff. Thank you again!”

Helpful Report

Posted 10 years ago

“Your agent Matthew Cotton was very friendly and helpful when we booked our cruise over the telephone. We had difficulty when booking excursions and restaurants on line,and it was very confusing as to who we were dealing with.”

Helpful Report

Posted 10 years ago

“Service good and friendly. Very good customer care and service. As long as the good deals and value for money are available we will remain customers.”

Helpful Report

Posted 10 years ago

“We were told that the other company that offered us the same cabin for a cheaper price would be unable to get the flights for us - thi was untrue!! We also NEVER received our stay in a hotel with Crisp White Sheets for booking with you previously! I was also told not to takr any notice of any adverts I see in the newspapers as they are always out of date as you have to give the ad to the newspapers 10 days in advance. What a lot of nonsense. Why are you adverising then?”

Helpful Report

Posted 10 years ago

“Contact is easy and straightforward, the allocation of a concierge is very helpful and if he/she is not there then someone is always around as a helpful deputy. Questions are answered quickly and efficiently in a professional manner.”

Helpful Report

Posted 10 years ago

“Excellent service and help from Emma Gray as before!”

Helpful Report

Posted 10 years ago

“We have always found the staff to be very diligent and helpful. The service we have received could not be better.”

Helpful Report

Posted 10 years ago

“Once again I have booked with Sixstar..they are always so very pleased to give the best service from helping with enquiries to delivering a very pleasing outcome. I particularly like the icruiseconcierge service and seeing and tracking my holiday details online makes everything seem more real. The concierge message service is easy to use and very handy indeed. Thank you and best withes to Matthew!”

Helpful Report

Posted 10 years ago

“As always dealing with Erin is almost worth parting with lots of money!”

Helpful Report

Posted 10 years ago

“Excellent service from Six Star Cruises. Will definitely use them again such helpful staff nothing too much trouble.”

Helpful Report

Posted 10 years ago

“I purchased a cruise on the Azamara Quest but when the invoice and ATOL certificate arrived it showed the vessel to be the Oceana. The error was corrected immediately on the invoice but it took me five telephone calls to my cruise concierge before I received the correct ATOL certificate. This is only the second issue I have encountered in several years as a customer of Six Star Cruises.”

Helpful Report

Posted 10 years ago

“First class service. Debbie was very helpful . This is our first cruise so she led us through all the options very patiently. I never felt pressured at any time. We are now looking forward to our cruise.”

Helpful Report

Posted 10 years ago

“We have only just booked a cruise around the Baltic for August 2015. The booking was handled by Hannah who was very informative, helpful and polite. Julian and Rhona”

Helpful Report

Posted 10 years ago

“Very helpful young lady. Got us flights from our preferred airport, and overall did us avoid deal.”

Helpful Report

Posted 10 years ago

“We booked an Azamara cruise with Hannah. She is excellent at her job, polite, nothing too much trouble, and made the booking simple. I would email her with questions and she would get straight back to me by phone. Thank you Hannah, the cruise we are so looking forward to is a perfect itinerary for us at the right price.”

Helpful Report

Posted 10 years ago

“On 28 April I booked a cruise for 2 ref HTR-97270. Page 4 of the Booking Confirmation was wrong. I phoned and left a message for Matthew Cotton to phone me. He did not. I phoned again the next day and he promised a corrected print-out. It was not sent. I phoned again on 6 May and spoke to a lady who promised a corrected print-out. It was not sent. I am so disgusted with your service I wonder whether the booking has been made. Please telephone me on Monday on 01892 541565 to confirm this has been received and a corrected print-out is in the post. Alan How”

Helpful Report

Posted 10 years ago

“We have just booked through Six Star Cruises for a holiday in February 2015, therefore, I can only review the booking process. I had contact with 2 agents and both seemed very knowledgeable and helped us make, what we hope, is the right decision!”

Helpful Report

Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews