Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,515 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,515 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Katy Porter with our booking. Katy gave a clear explanation of the booking process and helped with a split payment as I am travelling with my mother. Katy called both myself and my mother back and was patient and helpful throughout.”

Helpful Report

Posted 10 years ago

“I found Matt very helpful in booking our cruise with Silverseas. I made a booking for 12 people to go on the New Silver Muse next year. I did recommend 5 couples to Six Star Cruises but the booking has already been made, do we qualify for the John Lewis Vouchers. This booking was made on Thursday 3rd March 2016.”

Helpful Report

Posted 10 years ago

“We were very impressed by the service we received from Erin Madine, she was friendly, courteous and very professional. I worked in the travel industry for 27 years owning and running two retail travel agencies, so I know what good service is. Well done Erin. Denise Perkins.”

Helpful Report

Posted 10 years ago

“quick, easy, friendly and accommodating”

Helpful Report

Posted 10 years ago

“Excellent service”

Helpful Report

Posted 10 years ago

“My booking was for a cruise starting in Cape Town 5 Jan 2017.Oceania Nautica. My cruise concierge, Donna Worsnip. I had a number of requests and queries, probably minor, but important to my husband and myself. Donna was most helpful.lf unsure she promised to contact us when she was confident of the answer.She was always accomodating. She raised questions with Oceania regarding their current O Life offers contacting us promptly following her discussions enabling us to book with Six Star Cruises with confidence.She also booked additional car hire and hotel accomodation for a pre-cruise stay in Stellenbosch. Her attention and attitude would encourage me to look to this company when booking vacations in the future.”

Helpful Report

Posted 10 years ago

“I wasn't particularly impressed with the service. The consultant wasn't very knowledgeable. There were several things he forgot to do. The transfers didn't make sense.”

Helpful Report

Posted 10 years ago

HI Mrs Orton Good afternoon having spoken to your cruise concierge, I believe the misunderstanding has now been resolved. Kind Regards Lynsey Customer Relations Manager.

Posted 10 years ago

“Sandie was very helpful & informative but as they say the proof of the pudding is in the eating so we hope the cruise is as wonderful as it sounds !”

Helpful Report

Posted 10 years ago

“Hannah Grey was excellent .She was knowledgeable informative and gave good advice She called back quickly when requested and researched things well Most important of all she was no pushy and let us make our decision without pressure We would book with her again”

Helpful Report

Posted 10 years ago

“So far, our dealings with Six Star have been excellent Very efficient and good telephone manner. We haven't sailed with them yet, but I have high expectations.”

Helpful Report

Posted 10 years ago

“Have booked several times now with Six Star Cruises. We like the consistent and efficient attention we get. They genuinely strive to obtain the best deal for us. As long as this continues we shall continue to return.”

Helpful Report

Posted 10 years ago

“Very impressed by exceptionally helpful & patient manner in which I was dealt with by your representative and package offered.”

Helpful Report

Posted 10 years ago

“We use Six Star Cruises because they are competively priced, they offer Six Star service and the sales team are efficient and courteous. We have no hesitation in recommending them.”

Helpful Report

Posted 10 years ago

“Emma worked tirelessly to put together the package that suited us best. She even called us on her days off. Would recommend to anyone considering booking a cruise.”

Helpful Report

Posted 10 years ago

“The rating would have been good if I hadn't received the other day, a reminder that FULL payment is due now for our cruise which does not depart until middle of Augusr !!!”

Helpful Report

Posted 10 years ago

Good afternoon Mr Taylor, Thank you for your comments, I have noted that your balance due date has been extended and has been documented in your booking notes. Some Cruise lines require payment earlier than expected, hence why you received your documents with the said date. However I am hopeful this has now been resolved. Lynsey Customer Relations Manager

Posted 10 years ago

“Consultant worked efficiently and patiently to put together all our requirements for the cruise. This wasn't a straightforward package with varying flight and hotel options. The one weakness of the booking was the limited number of hotels that they could offer in Malta - there were good hotels in the right locality but they didn't appear on their list of available hotels.”

Helpful Report

Posted 10 years ago

“I have found booking with Six Star Cruises a reliable process which gives me extra value through the service provided at a competitive price. On the few occasions that I have contacted a cruise line direct I have found the process impersonal and less efficient. Amongst the specific highlights was the ongoing concern I had over the price being asked by both the cruise line and BA for two single direct flight tickets from Montreal to LHR at the end of a cruise departing from Southampton. At various times over a 12 month period these tickets were priced at between £700 & £850 each. At Emma's suggestion I looked at using Icelandair (modern fleet) with a short 1hr 20 stopover in Iceland and booked tickets at £250 each creating a huge saving. What is more with Icelandair you can reserve specific seats foc whereas on my last BA flight I paid £86 extra in economy just so I could be sure we would be seated next to each other - scandalous! A final benefit of this booking is that Icelander do free stopovers for up to 7 days. I would not have known any of this had I not got help from Emma.”

Helpful Report

Posted 10 years ago

“The service is outstanding. Richard Wishaw is the consultant I use and really goes out of his way to accommodate my requirements. I travel extensively with work, therefore can be difficult to reach, but he always manages to get the relevant information to me. I have now booked a number of cruises with you, and intend to book many more. Really appreciate the service.”

Helpful Report

Posted 10 years ago

“Very efficient and helpful. Excellent service.”

Helpful Report

Posted 10 years ago

“We have recently booked two cruises for later in the year, and have been impressed with the service provided. Email response was quick and we were given access to the iCruiseConciege app for both cruises which provided extensive details of what we can expect.”

Helpful Report

Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,515 reviews