Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,405 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,405 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always. Efficient and very very helpful.”

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Posted 8 years ago

Thank you, we are delighted to keep looking after your cruise arrangements.

Posted 8 years ago

“Lisa was the best! Very impressed with her customer service! She listened and was very helpful! She was available and always responsive at all hours of the day! If our cruise holiday is as wonderful as the experience booking it, then we are in for the greatest adventure ever!”

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Posted 8 years ago

Thank you for taking the time to review our service, to say Lisa and her line manager are delighted with such lovely feedback would be an understatement. We are confident that your trip will be equally as good, we certainly look forward to hearing all about it on your return.

Posted 8 years ago

“From the moment we made contact with Dan, he was courteous, informative and efficient. Dan helped us with our concerns about hotel choices and found the perfect combination pre and post Cruise. This is the first time we have used SSC, and now we will continue to do so.”

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Posted 8 years ago

thank for taking the time to review our service. We do have an awful lot of repeat bookers which is obviously testament to our concierge. We are very proud of them and certainly never get bored of reading lovely comments like these. Rest assured Dan wilL be recognised for the service he has provided.

Posted 8 years ago

“Rachel is the best, she works miracles and we are very happy customers. Thanks Rachel for all your hard work and effort on our behalf .... not to mention your patience too! You have set the bar very high!”

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Posted 8 years ago

Thank you both, what lovely comments. I have passed your feedback onto Rachael and her team leader who are both delighted to hear this.

Posted 8 years ago

“Terrible communication following up from a quote. Will not use again, stay well clear.”

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Posted 8 years ago

Thank you for your comments Steve, although this is clearly not the feedback we are either expecting or indeed used to receiving, we do appreciate you taking the time to review our service. Even though our overall score indicates that we offer great service on the majority of occasions, we try to never become complacent and constantly look for opportunity to improve even further. Clearly something has gone very wrong on this occasion which will be investigated. If you would be good enough to drop me an email directly with further details re this disappointing experience, I would be very grateful. My email address is clare.cruise@worldtravelholdings.co.uk. Many Thanks Clare

Posted 8 years ago

“A prompt and clear reply and info. re. a submitted medical form - much appreciated. Rcd. from Rachel Butterworth.”

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Posted 8 years ago

“Rachael answered my query within 5 minutes. Once again excellent and friendly service by Mark Saxton in Sales and Rachael in admin”

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Posted 8 years ago

Thank you Mr Kidd, I have passed your feedback on to both Mark and Rachael who are both delighted to hear such great feedback

Posted 8 years ago

“Just to say I have found Sandie to be most professional, courteous a pleasure to deal with. She took endless trouble to meet my needs when recently booking my cruise to South America.”

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Posted 8 years ago

Thank you for taking the time in writing this review Marion, Sandie is a lovely lady who is very well travelled, she takes great pride in ensuring she has everything just right and so she is delighted with this feedback. Have a lovely time, we look forward to hearing all about South America on your return

Posted 8 years ago

“Excellent service as always”

Helpful Report

Posted 8 years ago

Thank you Mr Kidd, always happy to help

Posted 8 years ago

“After booking a Caribbean cruise with Seabourn, the cabin allocated was not exactly what we were looking for. First Matthew then, and in particular, Sharon went out of their way to find the perfect solution. In all our conversations both have been extremely courteous, friendly and very helpful.”

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Posted 8 years ago

Thank you for taking the time to review our service, we are delighted to hear that you are now happy and looking forward to your cruise. We look forward to hearing all about it on your return

Posted 8 years ago

“Prompt friendly responses to enquiries.”

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Posted 8 years ago

“Great service, staff very friendly”

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Posted 8 years ago

“Everyone I dealt with was an absolute pleasure to deal with. Big thanks to Siobhan in sales as well as Joyce and Keely in admin, plus their supervisor in the background. Thank you ladies all for first class caring service, you all rock! Much appreciated, Tracy”

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Posted 8 years ago

Thank you Tracy, we do work really hard to ensure that our service is both exceptional and consistent and so it is always a pleasure to hear that our hard work has been recognised. I have passed your comments on to the team and the directors, rest assured the team will be recognised for the service they have provided.

Posted 8 years ago

“After receiving my tickets, I had a couple of questions. Estelle answered my phonecall. All matters were dealt with quickly and I had emails within a few minutes”

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Posted 8 years ago

Fabulous delighted to hear this, Have a lovely holiday, we look forward to hearing all about it on your return.

Posted 8 years ago

“The lady I spoke to was very friendly and helpful, it was a pleasure talking to her”

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Posted 8 years ago

Thank you for your kind comments, glad we could help

Posted 8 years ago

“Katie Smith has been absolutely superb in the way she has dealt with various matters. She is very prompt and professional and a credit to your company.”

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Posted 8 years ago

Thank you for taking the time to review our service, I have passed your comments onto Katie and her line manager

Posted 8 years ago

“All questions were answered in a speedy and efficient manner. Listened to our needs and acted in accordance with our wishes.”

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Posted 8 years ago

“Concierge service provided by Rachel was in keeping with the Six Star title! She was professional, friendly and efficient.”

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Posted 8 years ago

Thank you for your review Howard, I have passed your comments on to Rachael and her line manager who are both delighted.

Posted 8 years ago

“So far my experience with Staff at Six Star Cruises has been very professional, helpful and patient. Excellent customer service from Matthew Cotton, Joyce Holyce and Donna. Thank you”

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Posted 8 years ago

Thank you for taking the time to review our service. We do work very hard to ensure our service is both exceptional and consistent so it's always good to hear that our hard work has paid off. We hope you have a lovely time on your cruise and look forward to hearing all about it on your return.

Posted 8 years ago

“Poor customer service. Unable to speak to the same concierge as each phone call was handled by a different person. Mistakes blamed on computer system. Six Star Cruises failed to provide the cruise line with correct information. Wouldn't trust the company to deal competently with another booking. Not recommended.”

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Posted 8 years ago

Thank you for taking the time to review our service. As a senior manager in the business I am both shocked and disappointed to read such comments as this is not typical of our customers experience when dealing with my team. I would love to try and resolve this issue for you if you would be kind enough to drop me an email karina.stott@sixstarcruises.co.uk

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,405 reviews