Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,511 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,511 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told the deposit had increased two days having enquired about a Oceania cruise 2 years in advance! I would not book with Six Star again if this silly issue was not resolved. It was in the end. Not a pleasure to book. We have two cruises booked,but in future will consider alternatives.”

Helpful Report

Posted 4 years ago

Dear Mr Heath, Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given you cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further so that we can look into the increased deposit? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 4 years ago

“Karen has been excellent. Her experience of the Cruise Industry is invaluable and her enthusiasm infectious. She has made the booking experience exciting for us”

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Posted 4 years ago

“Karen was amazing at finding itinerary for my date range, she gave us a summery of each line which was really useful”

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Posted 4 years ago

“Excellent service. Very friendly and knowledgeable”

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Posted 4 years ago

“Always a great service from Stacey Williams - friendly & helpful”

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Posted 4 years ago

“We have dealt with Ralph on several occasions and Nothing is too much trouble!! Recently he tried to reserve some aircraft seats for us at Midnight as we were returning from holiday . What a great guy! Above and beyond !! Thanks for ALL your efforts and we cannot recommend you enough Mike and Jo”

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Posted 4 years ago

“Estelle provided very professional and diligent service when most needed in securing a full refund in difficult times. Many thanks”

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Posted 4 years ago

“Quick response once I spoke with Stacey Williams but I had sent two messages before that without any reply. But very happy with Stacey.”

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Posted 4 years ago

“Scott was very patient in answering all our queries and in securing a deposit arrangement that we were more comfortable with.”

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Posted 4 years ago

“Excellent and swift service as always.”

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Posted 4 years ago

“Donna was really helpful when we (two couples in different locations) were sorting out our booking for a Far East cruise in 2023. Excellent service - very efficient and very pleasant.”

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Posted 4 years ago

“Karen was great, so very knowlegeable, friendly and excellent communication”

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Posted 4 years ago

“Stacey was very pleasant, informative and helpful. What an asset to have Stacey working for Six Star Cruises.”

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Posted 4 years ago

“We were undecided about the cruise to take and it was the exceptional service and follow up from Andy that sealed our decision to book First class and prompt service”

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Posted 4 years ago

“The agents have dealt with my issues professionally and quickly”

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Posted 4 years ago

“Always prompt and excellent service from a variety of concierges. Also very good deals offered on cruises compared to other agencies.”

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Posted 4 years ago

“a perfect response for our need to amend an existing booking due to medical reasons, we were offered and accepted an alternative cruise that met our criteria for the new cruise booking. Lisa was efficient with all our requests and we were more than satisfied with the outcome”

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Posted 4 years ago

“It is becoming difficult to justify retaining 6* as Agents for our regular Silversea Bookings, other than to take advantage of occasional special promotions. Booking direct with Silversea provides immediate documentation, ABTA Certificates etc plus MySilversea on line access. Unfortunately, the 6* Back Office System is hardly fit for purpose. Yesterday I received the 6* Booking for this 20th Aug Silver Dawn Cruise missing details such as transfers, excursions, ABTA cert. I also received, at my request, an updated 30th March Silver Moon Cruise Booking missing the flight details - which are available in MySilversea. Having just endured a shocking transfer in Frankfurt (returning from the Silver Spirit) which could have been avoided with better communication & planning, I am questioning the role of 6*. It doesn’t matter how good the 6^ staff are if they are lumbered with poor systems & too many problems. Maybe some staff need to be dedicated to making sure that revenue earning activities such as our Siversea cruises are taken care of by a special customer care delivery / customer retentions team for cruises which are actually happening.”

Helpful Report

Posted 4 years ago

Dear Mr Slingsby Thank you for your review and taking Stacey’s call. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Stacey explained our position in full and that you were happy with what was discussed, rest assured all the points have been noted. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Spoke with Donna , excellent knowledge and customer service (10/10) .All queries answered and sorted out all my worries /concerns for upcoming cruise”

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Posted 4 years ago

“Six stars are not enough for the amazing customer service we received from Andrew Freeman. No hard sell, just as if we were old friends having a chat. Warm, friendly and extremely knowledgeable about ever aspect of our proposed holiday to India's golden triangle and Mumbai to Singapore cruise. If the holiday is as good as the service we have had so far it will be a holiday of a lifetime”

Helpful Report

Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,511 reviews