Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.81

4.8 Rating 5,782 Reviews

97 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,782 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richard Wishaw has been very helpful and responsive, and that good service is critical. As for the other aspects of your service, the overall process is not yet complete, so I'll reserve comment until it is”

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Posted 12 years ago

“Very friendly, helpful and efficient”

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Posted 12 years ago

“all of the staff to whom I spoke were very helpful. I have now booked a lovely cruise, and I look forward to travelling in 18 months time. I have used your company several times before and have always received excellent service.”

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Posted 12 years ago

“Efficient, Knowledgeable and friendly. Good aftersales service.”

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Posted 12 years ago

“Personal consultant Emma was as good as one could ever hope. Felt that she was more interested in helping me than in pressure selling as some companies do Very friendly and helpful and answered all my stupid questions with ease and confidence. Felt she would be happy to help at any time”

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Posted 12 years ago

“All information needed given clearly by Richard wishW”

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Posted 12 years ago

“A good and efficient experience in the main. However, my travelling companion has written to you about the price of the cruise changing overnight and she has not received a reply”

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Posted 12 years ago

“Firstly I appreciated the concierge aspect. Our only other cruise booking was with an agent who took the order and then I never heard from them again. Having an ongoing contact to help keep things on track is comforting. In this case we also changed our mind over the cruise to book a couple of times and the agent Donna never appeared irritated or frustrated and was always friendly and informative. Every question (and there were many as we are new cruisers) was answered and I didn't feel under pressure to make a booking. Having said that because of Donna's patience, knowledge & manner I personally felt I wanted to give her an order which is the highest compliment I can give to any company.”

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Posted 12 years ago

“The whole experience of dealing with Six Star was excellent - Hannahbwas incredibly helpful and efficient.”

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Posted 12 years ago

“Always excellent service received from Emma at Six Star Cruises. Very knowledgeable and able to answer my questions and queries and assist with cruise bookings.”

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Posted 12 years ago

“Emma Taylor really looked after me. She was friendly and helpful, listened to my requirements, and offered loads of advice and tips. I felt she really cared about my special holiday and I would happily recommend her to my friends.”

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Posted 12 years ago

“Although Paul Goodenough acted superbly throughout my dealings with him when booking, and querying this cruise, I found the finalising of the booking quite stressful, and led me to almost booking with a competitor once again. After receiving, and considering the initial quotation from Paul with local flight arrangements, unfortunately when we came to make the booking Paul was unavailable due to attending a promotional event. That was not a problem as other concierges were able to help, however as they did so, it was found that the flights which we assumed had been held were no longer available to sixstarcruises, although they were still clearly available on the airlines website. We offered a significant discount to take early mornings from Manchester to include an airport hotel stopover, which was of no interest to us at all. We decided not to proceed with sixstar, and were able to locate the cruise with an alternative supplier, at a further reduction, although not quite from the airport of choice. However, the following day whilst considering the alternative, Paul returned to the office, and made contact to advise that our original flights were once more available. We therefore booked with sixstarcruises, and as regular travellers are comfortable with that decision, enabling us to travel from our local airport, albeit at a significant extra cost. I was most disappointed that we lost a day when trying to book our holiday due to the flight uncertainties in the sixstarcruises system, and at my age I have no days to lose ! It also took some online effort to be able to obtain the chauffeur transfer offer, as the sixstarcruises system did not allow the offer to be applied due to the cruise price apparently being discounted. Hopefully when we come to book our next cruise the flight systems within sixstarcruises will not become mixed up !”

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Posted 12 years ago

“at the moment it is difficult to comment as the invoice I 1st received was in correct , I spoke to your cruise concierge today and was expecting a phone call back but at this moment I have had not received the call. When I booked with you last time I was told that because of the amount of deposit I was paying (which was for4) I was told I would not be charged for paying by credit card, this was because our friends were on holiday, but I was charged, also we had arranged a pick up in Istanbul but it never arrived so we had to arrange with seabourn for transport to the hotel at our cost which we never received back although we had paid in advance. so I am waiting to see!”

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Posted 12 years ago

“Great Service and the Consierge Service is superb. You talk to the same person every time. We will have no hesitation in using Six Star Cruises again in the future.”

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Posted 12 years ago

“I spoke to Ann Smith who understood what I wanted and clearly knows the cruise world, she found me what I wanted and more. Very impressed.”

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Posted 12 years ago

“Since booking I have had a problem but have been unable to contact Emma Taylor or in fact anyone at six star cruises over the last 3 days. Matter is still unresolved”

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Posted 12 years ago

“I had a splendid experience with six star cruises my personal advisor Debbie South was absolutely excellent with me being a 1st time cruiser. Debbie was patient informative understanding and very easy to contact and speak to friendly and personal Debbie had good knowledge of ghe product aand made a very expensive cruise worthy and definitely something worth experiencing. Her warm friendly manner kept the situation smooth and her willingness to please is something definitely worth mentioning I appreciate her as a professional and as a humanbein this cruise my family and are about to experience would never be in the process of hPpeni g if not for Debbie Southi am totally comfortable with her she is respectful to our choices with excellent listening skills We can't wait 2 experience this wonderful opportunity which never would of happened with out Debbie South Thank you for employing thoughtful considerAte and cReing people like Debbie Southto represent 'Six Star Cruises' the full 100 you should be proud to have a member of this cLabour on yur team Thank you!”

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Posted 12 years ago

“Staff all very helpful. Erin in particular has helped a lot and we will always ask for her in future.”

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Posted 12 years ago

“Once again it was very easy to book a cruise with six star cruises we found them very helpful this is our sixth cruise with them”

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Posted 12 years ago

“Richard Wishaw's help couldn't have been quicker or more attentive - excellent, interested and thoughtful service, thank you Richard.”

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Posted 12 years ago

Six Star Cruises is rated 4.8 based on 5,782 reviews