Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

feedback@sixstarcruises.co.uk

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely helpful lady Claire Chadburn who was brilliant throughout the booking system. Was very sympathetic as we had our cruise cancelled at very last minute. Gave us options Would use again.”

Helpful Report

Posted 2 months ago

“We have booked many times with Laura Wing (as have our family and friends ) Laura is efficient, reliable and a really lovely person, nothing is too much for her she always rings back if I have any questions and ensures that our cruising holidays are the best ever! Why would anyone not use Six Star and Laura is an asset to the company, well done !”

Helpful Report

Posted 2 months ago

“We use six star cruises every time. We have an amazing contact Dan McMahon who talks us through our booking and then rechecks everything before we confirm. He suggested a cruise to us last year to Alaska and a train tour on the Rocky Mountaineer He had been on this tour and it lived up to our expectations. We would recommend this tour. Dan always replys as soon as he can to emails or rings us. Thank you Dan”

Helpful Report

Posted 3 months ago

“We have booked with six-star cruises for many years and have found their prices and service to be unbeatable in a crowded cruise holiday market. Offering flights, transfers and the occasional free overnight hotel and/or OBC just adds to their attraction.”

Helpful Report

Posted 3 months ago

“First time booking through Six Star Cruises. Claire Chadburn provided a first-class service. Her knowledge and expertise shone through, and everything was dealt with efficiently.”

Helpful Report

Posted 3 months ago

“We have used Six Star Cruises for 13 years now and have had support from a number of concierges. Lately Donna Worsnip has helped us with many Cruises. She has been most helpful and communicative; responsive when a doubt or query has come up. She has provided meticulous answers to the many 'going back to the drawing board' questions which inevitably crop up when cruise planning. We have no hesitation in recommending Six Star and the many cruise consultants with whom we have had dealings. Nothing has been too much trouble. Thank you!”

Helpful Report

Posted 3 months ago

“Very efficient and very helpful”

Helpful Report

Posted 4 months ago

“Absolutely shocking! Choose a different provider to book your cruise!! The second we paid the money they did not tell us any information and basically left us to figure it all out for ourselves! We may as well have booked the whole holiday online and not bothered with an agent. We have not been told any visa information, so this has been really stressful trying to find any information. They did not advise us we had to book our own flight seats so now our party of 4 is sat all over the plane and when you upgrade to business class this is not what we expect. The whole experience with six star cruises has been nothing but a very expensive joke, from the major things down to them telling us we were supposed to book dinner reservations but have not told us until it's too late - now we have to see whats left when we're on the ship. With how useless six star cruises have been I am expecting to get to the other side of the world and not have half the paperwork we're supposed to have and we are not looking forward to what is supposed to be the holiday of a life time. thanks for nothing.”

Helpful Report

Posted 4 months ago

“I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.”

Helpful Report

Posted 4 months ago

“Very good efficient service. Feel very comfortable we’ve booked through Six Star Cruises.”

Helpful Report

Posted 4 months ago

“Excellent knowledgeable service from Claire in making a booking, and successfully handling all applicable queries with aplomb”

Helpful Report

Posted 5 months ago

“I had such an amazing booking experience with Claire Chadburn. She was infinitely patient with all my queries and issues with credit card company. Fabulous cruise booked.”

Helpful Report

Posted 5 months ago

“Dan put together a wonderful tailor made package for us and our friends to go on cruise to Australia and New Zealand. Unfortunately he was on leave when we came to book it. Lisa took over and went to amazing lengths to secure the best flights that she could at the very best price. Not easy when dealing with two couples holidaying together. Absolutely brilliant service.”

Helpful Report

Posted 6 months ago

“Excellent service from the first telephone call to booking the cruise. Our cruise advisor Donna Worsnip answered every question and was helpful and patient showing excellent knowledge. Donna went the extra mile sorting out the flights which were not as straightforward as Regent Cruises "air department" had closed for two days whilst they dealt with passengers and cruises affected by the events in Israel.”

Helpful Report

Posted 6 months ago

“This is the first time I have booked through SSC. Stacy was lovely, very friendly, patient and helpful. I will definitely use again in the future.”

Helpful Report

Posted 6 months ago

“Claire was very helpful in assisting us to book our cruise. Very friendly as well!”

Helpful Report

Posted 6 months ago

“As always Six Star Cruises are excellent, I have been using you for many years and been very happy. I would like to say in particular that Elizabeth Wright has been extremely helpful and has great patience in dealing with any problems that arise.”

Helpful Report

Posted 7 months ago

“Our cruise consultant,Claire Chadburn was very helpful and knowledgeable,she made the booking very easy.”

Helpful Report

Posted 7 months ago

“Stacey Williams at Six Star Cruises has been our Specialist Cruise Concierge for a long time. We have booked many Silversea cruises with her. She is always cheerful, courteous and very helpful. Even when we have had a few problems, she has always been there for us. Thank you, Stacey. Your company should be proud of you.”

Helpful Report

Posted 8 months ago

“Booking was very straightforward. I made my booking via Laura Higgs, who was very professional and most importantly pleasant to deal with. It’s given me a good first impression of Six Star Cruises.”

Helpful Report

Posted 9 months ago

Six Star Cruises is rated 4.8 based on 5,013 reviews