sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,290 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rating reflects delivery issues - told items had been delivered when they hadn't and items turned up 3 days later with no explanation as to earlier issues.”

Helpful Report

Posted 7 years ago

Dear Mr Stanley We are totally unaware of any issues you have had with DPD. As far as we are aware the order was checked, dispatched and delivered within the FREE delivery window of 5 days. Had we been made aware of any issues we would have happily spoken to DPD to understand what issues they had in trying to deliver the order. I appreciate the delivery didn't go to plan but feel it slightly unfair that you have given us a negative review and rated our service only 2 stars. Maybe it would be good idea to make it clear the issue was with DPD and leave feedback on their website also.

Posted 7 years ago

“Brilliant service from order to deliver and price for goods excellent”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“The website is easy to navigate and select what you require by using the filters. The item we ordered (kitchen tap) was exactly as we expected and delivered promptly. I would use this company again.”

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Posted 7 years ago

“Products, prices and service were all fabulous. The shipping company they used could have been better. Not very helpful. Tried to send a very large lorry down a country lane, despite being advised in advance of the problems. Then driver refused to attempt the delivery. My husband had to collect the sink from the lorry parked up in the village! Would have been easier all round if they had just used a smaller lorry.”

Helpful Report

Posted 7 years ago

“Kitchen tap was a very competive price, exactly as advertised and delved very quickly. Would recommend this company.”

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Posted 7 years ago

“I received first class pre-purchase advice from Sinks-Taps that really made a difference to my tap selection and was then able to obtain the correct low pressure tap that solved my problem. I won’t hesitate to recommend this company”

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Posted 7 years ago

“Very good value for money. Excellant customer service. Very pleased with purchase and delivery.”

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Posted 7 years ago

“Good price”

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Posted 7 years ago

“The sink is a great product. However, it's a pity that they didn't provide me with a cut-out template for it, especially since the sink is undermount. This would have cost them next to nothing, and would have saved me having to make my own template by trial and error. Inflexible on price of shipping.”

Helpful Report

Posted 7 years ago

Hi Roger Thank you for your feedback. Many under mounted sinks now do not come with a template due to installations being so varied. A template can only show one option and customers use a multitude of options in how the worktop is set (i.e back 5mm, back 10mm, flush, overhanging by 5mm, 10mm etc). We also offer free delivery on all orders over £50 and in addition offer options of next day delivery and a specific delivery date, including Saturdays.

Posted 7 years ago

“It was on time, very good service”

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Posted 7 years ago

“Excellent, efficient and speedy service”

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Posted 7 years ago

“Very quick and efficient service and very nice quality sink and tap. Thank you”

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Posted 7 years ago

“I was very happy with your service. The sales person was very helpful and when I had to change the delivery date, they were helpful again. The kitchen sink I ordered came at a reasonable time with a friendly driver who helped us to inspect the goods and everything was fine!”

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Posted 7 years ago

“Spoke to very helpful, friendly and efficient gentleman on the 'phone. Excellent customer service, alleviating any worries/stress.”

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Posted 7 years ago

“Great choice of sinks, fast delivery time, delivery process communicated well, no surprises once the unit arrived.”

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Posted 7 years ago

“My order was delivered quickly and correct. The shipping charges were good”

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Posted 7 years ago

“Sink arrived, on time and was packaged vey well. Also rang help line re another item, their lines were busy but they called me back and was very helpful. Would definitely use them again”

Helpful Report

Posted 7 years ago

“Customer service is great on live chat with Alex. Ordered my abode vixo tap to go with my Texas sink i reviewed a few weeks ago. Looking forward to delivery. Im so pleased with service and prices im going to check out kitchen appliances. And their sales team is going to email me some links and prices, on my request, hows that for service... Thanks again for all your help Alex.”

Helpful Report

Posted 7 years ago

“I wrote a review before and it doesn't appear to be here? am I wasting my time. ?? The product I purchased and paid delivery for 3 months ago was not sent , does that not make me a verified customer? False advertising is what I am charging this company with as they claim to be able to send things overseas but didn't do it for reasons they only know , I suspect they had underquoted on the delivery price and reneged on the supply of the item. I didn't find this out till I called after a month and was told the item was to big for their shipper. Now we all know you can ship almost anything almost anywhere these days, so a small Kitchen sink shouldn't be that hard to Australia. I have the sink now , I found it online on ebay and was shipped within 10 days and was about 30% cheaper than sinks and taps . also the delivery was not 150 pounds it was 66 pounds. A little effort from sinks and taps could have avoided this debarkle, and don't bother asking for a refund , I had to go through paypal to get my money back after 3 months. AVOID OVERSEAS CUSTOMERS.”

Helpful Report

Posted 7 years ago

Dear Clive I would like to just clarify the situation. We send lots of products to Australia and have many happy customers who have received products over the last 15 years. The product you purchased was not a small item - it was a large corner kitchen sink. The issue occurred when our warehouse repacked the item as the original packaging was not adequate and the sink would have most likely arrived damaged. Once all items were wrapped and double boxed the courier we have a contract with, refused to accept the item as it exceeded their volumetric limits. You had also asked if we would put a tap you had bought elsewhere in with the sink to save you further shipping costs. Even though it wasn't bought from us, we agreed to do this as a gesture of goodwill. We have contracts in place and although there may have been a courier somewhere who would accept the item, we were not able to arrange this. We did offer for you to have a courier collect from us or a full refund. You did advise Paypal that you did not receive the item but we had already processed the refund ourselves. Clearly we are sorry for any inconvenience caused. We genuinely we're only trying to help and our priority was to ensure the sink arrived with you in perfect condition. Regards Paul - Customer Support

Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,290 reviews