Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,975 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 16th September 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order great, second order poor!”

Helpful Report

Thank you Sharon for your review. We're sorry to hear that you are having problems with one of your orders. If you would like to discuss this further then please do contact us on 01484 844557. SW Team

“Unfortunately, the hairpiece I ordered was not suitable as it was the wrong shade of brown and looked artificial. However, after a few problems, Becca, the Customer Service Manager, who was extremely helpful and pleasant, arranged a refund for me.”

Helpful Report

Thank you for your review. We're sorry to hear that you were unhappy with your purchase. If you require any assistance in the future, we are always here to help. All the best, SW Team

“The colour was not quite what I thought it was. Shame there as no chart you could order to see the colours:”

Helpful Report

Hello Janet. Thank you for your review. We're sorry to hear that you are not happy with your purchase. We do try to provide as many images and information as we can on our website. If you require any further assistance regarding the colour/style, then please do contact us on 01484 844557, we are always here to help. SW Team

“Not for me. Doesn't look like real hair”

Helpful Report

Hello. We're sorry to hear that you are unhappy with your purchase. We do allow our customers to return unsuitable items within 14 days of receiving them. If you require any assistance in the future, then please do not hesitate to contact us on 01484 844557. SW Team

“Not suitable for me but price is OK.”

Helpful Report

Hello Pauline. Thank you for your review. We're sorry to hear that you are unhappy with your purchase. If you require any guidance on future orders then please do not hesitate to contact us on 01484 844557. SW Team

“With the tremendous rise in the popularity of top pieces....the quest to find the right colour is still difficult. I think that companies have to accept that returns are guaranteed, as long as they are perfect for resale. Simply wigs used to deny sales to those who have returned more than one item. Having said that SW is the best site for viewing the products 360 degrees. The prices are also higher than others.”

Helpful Report

Thank you for your review. We understand it can be incredibly difficult purchasing online, which is why we are able to offer returns. If we do notice that a customer is returning a lot and seems to be struggling, we will always try guide and assist them the best we can and would never deny any sale. If you do ever need any guidance, please do not hesitate to contact us on 01484 844557.

“perfect colour match but not great feel to the false hair scrunchy- wiry and not smooth or shiny”

Helpful Report

Hello. We're sorry to hear that you are unhappy with your purchase. We do allow our customers to return unsuitable items within 14 days of receiving them. If you require any assistance in the future then please do not hesitate to contact us on 01484 844557. SW Team

“Product expensive and my real hair wig still mats and feels stiff despite the smoothing spray.”

Helpful Report

Hello, we're sorry to hear that you are unhappy with your purchase. May we suggest to contact your wig supplier in regards to the condition of your wig? If you need any further guidance in regards to your product then please do not hesitate to contact us on 01484 844557.

“Wonderful prompt polite service many thanks”

Helpful Report

Thank you Pauline for the review, it is very much appreciated :) SW Team

“I bought Winner petite in silver mist and I just love it ! Fabulous affordable wig. Had loads of compliments . Indeed I will buy it again. Thank you simply wigs , you are the best .”

Helpful Report

Thank you Liz for your fab review, we really do appreciate it. We are delighted to hear that you are happy with your purchase! We look forward to hearing from you again :) SW Team

“Sadly, I sent it back for a refund. The fringe was too long and the colour looked a little darker than what it looked like in the picture. There was nothing wrong with it though and the service was good.”

Helpful Report

Thank you for your review. We're sorry to hear that the wig wasn't what you was looking for. Our Customer Service team are always here to help, should you require any further assistance in the future. SW Team.

“Bought a full wig which was advertised as having a five inch open fringe. When it arrived it stayed in the box as we were shielding and fully locked down. Last week I took it our in preparation for a funeral and an upcoming wedding. I was horrified to find there was no fringe. SW could not help me as I had ordered so long ago. I was very disappointed that it did not fit the description. They said I could send it to them and they could have finch feathering cut in but it should have been there in the first place. No hair on this wig was less than 14 inches. I can understand why the time lapse made things difficult but the description and accompanying photograph was seriously misleading.”

Helpful Report

“Can’t give you 5 out of 5 as I have only got part of my order.”

Helpful Report

“This hair piece looked good when I wore it the first time, but already looks dry and frizzy around the crown area. I don’t feel confident to wear it again”

Helpful Report

“Very efficient service, like the little gesture of the chocolate included in the package.. but i felt it was quite difficult to put the eye brows on yourself , and the transfer didn’t all come off even with a few attempts.”

Helpful Report

“Far too small”

Helpful Report

“The crown of the wig seems matted and it won’t brush out”

Helpful Report

“I would love to write you a review, but I'm yet to receive my order! So I think this email was a little premature. 🤔 I look forward to receiving my order ASAP ☺”

Helpful Report

“Exchanged first order, second wig still different to the Revlon wig purchased last October,specifically asked for identical wig.much smaller clip and less hair.disappointed.”

Helpful Report

“I purchased several items including a hair fringe, Devine turban, false eyebrows and bamboo wig liner. The hair fringe looks great but is quite scratchy. I was disappointed with the quality of the turban both the material used and the rough cut edges. The eyebrows were darker than expected, too dark to use when you have no eyebrows and fair or grey hair. The wig liner is soft and comfortable. Overall a mixed review on the items but the delivery was fast and good, thank you.”

Helpful Report

Simply Wigs is rated 4.8 based on 13,975 reviews