Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,971 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 16th September 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wig I got was longer on one side than the other”

Helpful Report

Hello Jaki. Thank you for your review. We are sorry to hear that you are unhappy with your purchase. I can see that you had been contacted, to return your order back to us for a full refund. If you do wish to discuss this further, please do call us on 01484 844557. All the best, SW Team

“Very pleased with my hair mint and thought the chocolate was a lovely touch! However I’m disappointed the turban I chose is taking weeks to arrive so have had to cancel that order !”

Helpful Report

Thank you for your review. It is lovely to hear that you are happy with the Mint Hairpiece! We are however sorry to hear that you were disappointed with the wait for the turban. If you do wish to discuss this further, or look at some alternatives, please do not hesitate to contact us on 01484 844557. We are always here to help. SW Team

“It was very nice but there isn't enough of it”

Helpful Report

Thank you Karyn for your review. We are sorry to hear that you was not 100% satisfied with your purchase. Please note that we do allow 14 days for our customers to return unsuitable items. If you do wish to discuss alternatives, please do contact us on 01484 844557. All the best, SW Team

“The advantage of the Aurora wig for those with very little hair is the comfort lining to the wig, especially in warm weather. But this new version is unlike the previous edition of the same wig in that the 'hair' is longer and styles differently. Worth thinking about as a reasonably priced hand-tied wig.”

Helpful Report

Thank you for your feedback on your recent order, we do appreciate it. We are sorry to hear that you found this style and colour to be unsuitable for you. I can see that you had been able to send this back to us for a refund, and have discussed alternative options. Please do contact us on 01484 844557 if you require any assistance in the future, we are always here to help :) All the best, SW Team x

“This is the second hairpiece of the same style, and to be honest, it's not as good as the first one. It's not as full as the other one, you can totally see the brown/orange claw and it doesn't hang as nicely as the first. I gave the other one 5 stars, this one only 3. Sorry Simply Wigs!!”

Helpful Report

Thank you Val for your review. We are sorry to hear you were not 100% satisfied with your second hairpiece from us. Please be reassured that you have 14 days to return back unsuitable items for a refund. If you do require any assistance in choosing an alternative, please do contact us. SW Team

“I recently purchased a scrunchie type hairpiece I was very disappointed in the size and thickness of the piece , two pieces would be needed for a good effect. I bought a similar one online before Christmas, half the price , delivered free the next day and much better quality. I ordered from Simply wigs this time, as I have been a customer of theirs previously. Really disappointed.”

Helpful Report

Thank you for your review. We are sorry to hear that you are unhappy with your recent purchase. We do allow our customers to return unsuitable items for a refund within 14 days of receiving them. If you wish to discuss alternatives, please do contact us on 01484 844557, and we shall do our very best to assist. SW Team

“Didn't suit me at all”

Helpful Report

Thank you for your review Ishbel. We're sorry to hear that your purchase was unsuitable for you. If you contact us on 01484 844557, we would be happy to assist in finding an alternative :) SW Team

“i received my real hair topper which I ordered in ash blond. However it was rally a bleach blonde yellow colour. So I dyed it to match my hair and it worked very well.”

Helpful Report

Thank you Dawn for your review. We are delighted to hear that you were able to personalise your order to ensure this was a perfect colour match! All the best, SW Team

“Product wasnt as it discribed so it was an expensive dissapointment....”

Helpful Report

Hello Christine. Thank you for your review. We're sorry to hear that you were unhappy with your purchase. We do allow our customers 14 days to return unsuitable items back for a refund. If you wish to discuss this further, please do call us on 01484 844557, and we shall do our best to assist. SW Team

“It was too short. Returning was just too difficult.”

Helpful Report

Thank you Rebecca for your review. We're sorry to hear that your purchase was unsuitable for you. If you would like to discuss this further, please do contact us, and we shall do our best to assist. SW Team

“Keeping hair enhancer, wasn’t 100% happy as found the parting very obvious. My fault as thought all wigs etc were real hair.”

Helpful Report

Thank you Georgina for your review. We're sorry to hear that you are not 100% happy with your recent purchase. If customers are ever unhappy with their order, we do allow them to return within 14 days of receiving them. We would also love to assist in finding you a more suitable enhancer, so if you wish to discuss this, please do call us on 01484 844557, we are always here to help. All the best, SW Team

“I already contacted Simply Wigs regarding packaging and courier service which was not good. However, the actual human hair wigs are excellent, as I have experienced in the past. Very impressed with customer liaison and helpful contributions from staff regarding my requests.”

Helpful Report

Thank you Lola for your review, we really do appreciate it. We are so delighted to hear that you are happy with the Human Hair wigs on your order, and the Customer Service you received! We are however sorry to hear that there had been some issues with the delivery, we will be sure to pass on your feedback. Please do contact us if you require any assistance in the future, we are always here to help :) SW Team

“Customer service team are excellent. I am sad that I no longer qualify for the free returns which makes me nervous to try anything new.”

Helpful Report

Thank you Patricia for your excellent review, we really do appreciate it. We are sorry to hear you are sad in regards to the returns policy. If you wish to discuss this further, please do not hesitate to contact us on 01484 844557 and we shall do our best to assist. All the best, SW Team

“Still awaiting delvery”

Helpful Report

“To big to thick and long for what the readings say.i know the shads verery but alot of the time so diffrent in coulor”

Helpful Report

Hello Donna. We are sorry to hear that you are unhappy with your purchase. If you wish to discuss more suitable alternatives, please do contact us on 01484 844557 and we shall do our very best to assist. SW Team

“I was a bit disappointed that the hairpiece that arrived was so thin.”

Helpful Report

Hello Nicola. We are sorry to hear that you are unhappy with your purchase. We do allow customers to send back unsuitable items within 14 days of receiving them for a refund. However if you would like to contact us on 01484 844557 and we will do our very best to find an alternative for you. All the best, SW Team

“i'm in canada and received my wig spray very quickly - thank you! however, some of the spray was leaking”

Helpful Report

Thank you Mary for your review. We are sorry to hear that some of the product was damaged in transit. If you do wish to discuss this further, please do not hesitate to contact us via email - info@simplywigs.co.uk, and we will do our very best to assist. SW Team

“Sorry but the clip in hair piece did not match the colour of my daughter's hair”

Helpful Report

Thank you Gillian for your review. We are sorry to hear that your purchase was not suitable for your daughter. If you require any assistance with colour matching, then please do contact us and we will do our very best to assist. All the best, SW Team

“The wig colour was a bit of a false red. I have had to give it away.”

Helpful Report

Hi Rose. Thank you for your review. We are sorry to hear that you are unhappy with your purchase. We do allow customers to return unsuitable items within 14 days of receiving them. If you wish to discuss this further, please do call us on 01484 844557, and we will do our very best to assist. SW Team

“Overall I’m happy with the customer service but not been completely happy with the wigs that I’ve purchased. I’ve had maybe 5 of the Ivy wig over the last 7 years or so, first 4 wigs were perfect but the last few I’ve ordered aren’t the same…they’re coming up smaller in size, not as long at the sides and fringe is not the same. I’ve been quite disappointed when the first few were exactly like my own hair was.”

Helpful Report

Thank you Liz for your review, we really do appreciate it. It's lovely to know that you have been happy with the Customer Service you have received. We are however sorry to hear that you have not been happy with your recent purchases. If you do ever have any queries regarding the quality of your order, please do let us know as soon as possible so that we can take this feedback onto our suppliers and hopefully resolve the issue for you. I hope you enjoy the rest of your day, SW Team

Simply Wigs is rated 4.8 based on 13,971 reviews