Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Huddersfield
Rating: 4.82

4.8 Rating 12,260 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 12,260 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 1st May 2024

575

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick on delivery, This wig seems alot bigger than ladt one I had. Nice hair thi”

Helpful Report

Posted 1 year ago

Thank you Sonia for your brill review, we really do appreciate it. If you do have any queries regarding your order, then please do not hesitate to contact us on 01484 844557, and we will do our very best to assist. All the best, SW Team

Posted 1 year ago

“I have mixed feelings. At times they've proved to be very efficient, polite and helpful but I had a terrible experience with their hairdresser Jodie. She developed into being rude and hostile towards me. I find having lost my hair a very traumatic condition so to be treated as a 'nuisance beneath her' another hammer on my self esteem. It put me off for quite a while so now, I still buy from them but I am wary.”

Helpful Report

Posted 1 year ago

“I bought Ignite by Jon Renau is the sale....I had been wanting to try this but as I don't normally wear such short styles was apprehensive. As it was on offer I decided to take the plunge....was not disappointed! Love this piece, light, easy to wear bang on style and lovely natural colour. My only frustration was over several emails from Simply Wigs asking if I was sure about my purchase and wanted ID, which annoyed me as I had purchased before. I was at point I told them to cancel order. Cannot fault wig but all the pre sale fuss would make me hesitant to buy again, which is a shame.”

Helpful Report

Posted 1 year ago

Hello Elaine. We are delighted that you love the Ignite! The pre-sale contact was just to clarify your address, as it was different from your previous order, as well as to clarify that you are aware of the import charges. Thank you though, for your feedback. Much appreciated! SW Team

Posted 1 year ago

“The actual quality of the pieces are different to pre lockdown. Customer services very good, the contact they give updates on orders.”

Helpful Report

Posted 1 year ago

Hello Hazel. We're sorry to hear that you are experiencing quality issues with your recent purchase. If you do ever experience this issue in the future, please do contact us and we will do our very best to assist. We are however delighted to hear that you are happy with our Customer Service. All the best to you, SW Team

Posted 1 year ago

“I felt that the two items I ordered were overpriced.”

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Posted 1 year ago

“The timing to receive the wigs was a little long, but not terrible. My wigs were exactly as described, but the colors were darker or lighter than the pictures. Cost was so well within my budged, which isn't much. Out of the three I ordered, 1 was a good match and fit.”

Helpful Report

Posted 1 year ago

Thank you Julie for your review, we really do appreciate it. We're sorry to hear that your order was delayed in getting to you. However, it's lovely to know you are happy with your purchase. All the best, SW Team

Posted 1 year ago

“One wig was very nice quality and looks lovely on however the other not so good as you could se the material and stitching around the front around your face.”

Helpful Report

Posted 2 years ago

Thank you Sara for your review, we really do appreciate it. If you do have any queries regarding the quality of the item you have received, please do not hesitate to contact us on 01484 844557, and we will do our very best to help. SW Team

Posted 2 years ago

“The items come eventually and are nice but they are very slow at sending them. I had to chase my delivery and all of a sudden it was despatched the day I chased it. I returned an item and requested another colour and again I am waiting days for it to even be despatched. I know I don’t pay the express delivery but it’s like it just takes along time to get to the postage stage.”

Helpful Report

Posted 2 years ago

Thank you Maria for your feedback. We're sorry to hear that there were some delays with your order. If you do wish to discuss this further, please do contact us on 01484 844557 and we will do our very best to help. SW Team

Posted 2 years ago

“Ordering and delivery of the hairpiece was straightforward and the support service for that was excellent. Unfortunately the colour turned out to be darker than anticipated and proved unsuitable for the intended recipient.”

Helpful Report

Posted 2 years ago

Thank you Maeve for your review. We are so delighted to hear that your ordering experience was easy, and the Customer Service you received was excellent! If you require any assistance in the future regarding colours, then please do contact us, we are always here to help. SW Team :)

Posted 2 years ago

“3 stars because... the time it took before I recieved my package. Why it took as long as it did, I do not know. But the guality of the wig was very good. When I first got my wig, I eas really satisfied.”

Helpful Report

Posted 2 years ago

Thank you for your review. We're sorry to hear that your order was delayed, we completely understand any frustration this has caused. However, it's lovely to know you are happy with your purchase! Hope you enjoy the rest of your day, SW Team

Posted 2 years ago

“This stand was not as sturdy as the description stated so I was a bit disappointed. I needed it for my hairdresser to use when washing and styling my wig and it seems to slip off so really not what I expected although fits together easily so will keep it as a spare”

Helpful Report

Posted 2 years ago

Hello Mary, thank you for your review. We're sorry to hear that you are unhappy with your recent purchase. If you would like to discuss alternative accessories, then please do contact us on 01484 844557, and we will do our very best to assist. All the best, SW Team

Posted 2 years ago

“Washed hair piece left it to dry a lump of hair came off so was not happy”

Helpful Report

Posted 2 years ago

Hello Susan. Thank you for your review. We're sorry to hear that you are unhappy with your purchase. If you would like to discuss this further then please do contact us on 01484 844557, we are always here to help. SW Team

Posted 2 years ago

“The colour is beautiful”

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Posted 2 years ago

Thank you Michael for your fab review, we really do appreciate it. All the best, SW Team

Posted 2 years ago

“I have bought this particular wig before, but this new one is looking slightly different to my original, bit more curly and more layers. Really lightweight and comfy to wear.”

Simply Wigs 3 star review on 24th December 2021

Helpful Report

Posted 2 years ago

Thank you for your review and for sharing your purchase with us, you look lovely! If you do have any queries regarding your recent order then please do contact us on 01484 844557 and we will do our very best to help. Have a Happy New Year, SW Team :)

Posted 2 years ago

“Disappointed to Receive Hairware and not Revlon. You should advise.”

Helpful Report

Posted 2 years ago

Hello Sheila. We're sorry to hear that you are unhappy with your purchase. We do allow our customers to return unwanted items after 14 days of recieving them. If you do have any further queries, then please do contact us on 01484 844557. SW Team

Posted 2 years ago

“Disappointed some hair strands came out others went frizzy”

Helpful Report

Posted 2 years ago

Hello. We're sorry to hear that you are unhappy with your purchase. If you do have any queries regarding the quality, then please do not hesitate to contact us on 01484 844557 and we will do our very best to help. SW Team

Posted 2 years ago

“I loved the style of the hairpiece,it was packed with care,the colour was just right BUT it’s far too shiny to look real ! I have kept it but,Simply Wigs,take note.”

Helpful Report

Posted 2 years ago

Hello Val. Thank you for your review, we really do appreciate it. If you would like to discuss your purchase further, then please do contact us on 01484 844557, and we will do our very best to help. All the best, SW Team

Posted 2 years ago

“First order great, second order poor!”

Helpful Report

Posted 2 years ago

Thank you Sharon for your review. We're sorry to hear that you are having problems with one of your orders. If you would like to discuss this further then please do contact us on 01484 844557. SW Team

Posted 2 years ago

“Unfortunately, the hairpiece I ordered was not suitable as it was the wrong shade of brown and looked artificial. However, after a few problems, Becca, the Customer Service Manager, who was extremely helpful and pleasant, arranged a refund for me.”

Helpful Report

Posted 2 years ago

Thank you for your review. We're sorry to hear that you were unhappy with your purchase. If you require any assistance in the future, we are always here to help. All the best, SW Team

Posted 2 years ago

“The colour was not quite what I thought it was. Shame there as no chart you could order to see the colours:”

Helpful Report

Posted 2 years ago

Hello Janet. Thank you for your review. We're sorry to hear that you are not happy with your purchase. We do try to provide as many images and information as we can on our website. If you require any further assistance regarding the colour/style, then please do contact us on 01484 844557, we are always here to help. SW Team

Posted 2 years ago

Simply Wigs is rated 4.8 based on 12,260 reviews