Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,637 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I have had to wear a wig since my hair loss 5 years ago. I bought my first wig from Simply Wigs and was delighted, it gave me back my confidence, and the staff were really helpful. I would not go anywhere else, as the customer service is excellent. My only hope is that the range of petite wigs available could be from a wider choice, all the wigs I really love are in the average range”

Helpful Report

Thank you Janet for taking the time to review your experience at Simply Wigs, we really do appreciate it. It's so lovely to know that the Customer Service team could be of assistance, as they are always going above and beyond for their customers :) Thank you also for passing on your feedback in regards to the style choice in the petite range, we will be sure to contact the relevant team. All the best to you, SW Team

“I’m delighted with the speed of the delivery and the topper , Fizz from Ellen Willle. I have contacted you 3 times by phone and 1 e. Mail about missing 2packs of medium wig clips I ordered but still no action . I have ordered 2topperd and one human hair wig from you . Thankyou in anticipation of clip delivery.”

Helpful Report

Thank you Elizabeth for your review! We are sorry to hear that the clips were missing from your original order. I however can see that the missing items were sent to you separately :) If you do require any assistance in the future, please do let me know! All the best, SW Team

“I ordered some of the eyebrow tattoos and they are very good but I do struggle with the colours,either too dark or too ginger xx”

Helpful Report

Thank you Julie for your wonderful review, we really do appreciate it! If you do require any assistance in the future, please do contact us, we are always here to help :) SW Team x

“I’ve found Simply wigs good especially as postage costs are low. The speedier delivery is the better I feel”

Helpful Report

Thank you Liz for your kind review! We are delighted to hear you have been happy with your experience with us. Please do contact us on 01484 844557 if you have any queries in the future. All the best, SW Team x

“They are too big and sadly will need returning”

Helpful Report

Thank you for your review. We're sorry to hear that your order was unsuitable for you. I can see that you have now been refunded for this item. If you require any assistance in choosing an alternative, please do contact us! SW Team

“The quality of the wigs is good, I have always stuck to the same style for the last 2+years, I have always had 2 at a time one on and one to be washed, I have changed the colour this time from brown to vintage pearl and the response I got was... Where did you get your hair coloured. The only reason I gave 4* was because of not having free postage when you are spending a few pounds at the time”

Helpful Report

Thank you Sandra for your kind review, we really do appreciate it. It's lovely to know that you are happy with your purchases and have enjoyed your new colour! Thank you also for your feedback, we will be sure to pass this onto the relevant team. All the best, SW Team

“The addition of the wires as well as the comb is genius”

Helpful Report

Thank you for your brill review! It's lovely to know you are happy with your recent purchase :) Hope to speak with you again soon, SW Team

“I haven’t used the products yet as still looking for my perfect wig , but the service was no problems”

Helpful Report

Thank you Eileen for your brill review! Please be reassured that the Customer Service team are more than happy to assist in helping you choose a suitable option :) We do hope to hear from you soon, SW Team x

“Nice pony tail delivered in a few days”

Helpful Report

Thank you Ann for your fab review! We are so delighted to hear you are happy with your purchase :) All the best, SW Team

“Trial and error with these transfer eyebrows...but dont look too bad...when mastered”

Helpful Report

Thank you for your review, we do appreciate this! We do understand that the transfer brows can be tricky to apply, so if you do need any help, please do contact us :) All the best, SW Team

“I was impressed with the colour match it was perfect, unfortunately I have returned the topper as it just didn’t blend with my very fine hair. Very well made and realistic, would have been perfect if my hair had been stronger.”

Helpful Report

Thank you Marion for your kind words. We are sorry to hear that the item was unsuitable for you, but it's lovely to know the colour match was perfect! if you require any assistance in choosing an alternative, please do let me know :) SW Team

“Prompt delivery of quality product. Thanks”

Helpful Report

Thank you Keith for your brill review, we really do appreciate it. We hope you enjoy the rest of your day, SW Team x

“I was very pleased to receive wig. Fast delivery and beautifully packaged, even down to the chocolate! Reason I did not give 5 stars as it is not quite a secure fit despite being a petite fitting.”

Helpful Report

Thank you Mary for your fab review, we really do appreciate it! It's lovely to know that you are happy with your recent experience with us :) If you do have any queries on your order, please do contact us on 01484 844557 and we shall do our very best to assist. SW Team

“A new wig for me and I'm very pleased with the shape and colour.”

Helpful Report

Thank you for your kind words, we really do appreciate it. We are so delighted to hear that you are happy with your new look! All the best, SW Team

“I found Simply Wigs very helpful and inspected my wig before it was sent out. However I have found the wig band does not feel as secure as one I already had. Refreshing to be able to speak to someone in person for advice.”

Helpful Report

Thank you Margaret for your kind review. It's so lovely to know that you had enjoyed your experience, and our friendly Customer Service team were able to assist! All the best to you, SW Team

“Beautifully packaged with a small choc, nice touch!. Wig well made.”

Helpful Report

Thank you Pauline for your lovely review, we really do appreciate it! We are so delighted to hear that you are happy with your recent purchase :) All the best to you, SW Team

“Great service from the SW team. Laura was great helping me select some wigs to try. And Sue was brilliant helping me choose the perfect one. I will definitely be ordering again.”

Helpful Report

(Simply Shop) -

Thank you Karen for your brill review! Laura and Sue are always going above and beyond for their customers, so we will be sure to pass on your kind comments. We do look forward to be hearing from you again, and of course do call us on 01484 844557 for any queries you may have. All the best to you, SW Team

“Very Happy with purchase, packed very attractively with complimentary chocolate. My only negative would be the length of time from order to delivery.”

Helpful Report

Thank you for your kind feedback, we really do appreciate it. We are so delighted to hear that you are happy with your recent purchase! If you do have any queries in regard to delivery times, please do contact us prior to placing an order, so that we can advise on an estimated time frame for you :) All the best, SW Team

“My 2nd order, and I chose one of the 3 I sent for. I found the suggestions made re style very helpful, as I don't see many I like. Ordering and returning was simple. I hope to order more, as necessary .”

Helpful Report

Thank you for your kind review, we really do appreciate it. We are so delighted to hear that you have found a style suitable for you! It's also lovely to know you had enjoyed your Simply Wigs experience, as the team are always here to help. We do hope to hear from you again soon, SW Team

“After an initial hiccup over delivery estimate I rang the company and they were very obliging - delivery within 2 further days and I was treated with great respect by the member of staff I spoke to. I had been buying from Direct Wigs for 20 years, always buying Ellen Willie products which were of good quality but I was disappointed with the quality of the Ellen Willie wig that I received. I see that they are now made in Myanmar and the quality is rather poor in comparison but I will now have no choice other than purchasing from you as Direct Wigs seem to be no longer available.”

Helpful Report

Thank you Jan for your review. We are delighted to hear that you are happy with the Customer Service you have received from our fabulous team! We are however sorry to hear that you are unhappy with the quality of your purchase. If you do find to have any issues with your orders, please do contact us at your earliest convenience so that we can hopefully resolve this for you. All the best, SW Team

Simply Wigs is rated 4.8 based on 13,637 reviews