Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,637 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are very good and prompt do the your purchase”

Helpful Report

Thank you Lynda for your wonderful review, we really do appreciate it! All the best, SW Team

“SW have the best website and the staff are always helpful and friendly. The only downside for me is I have to place an order on the phone as I'm not good with technology and therefore have to pay the VAT and then claim it back.”

Helpful Report

Thank you for your brill review, we really do appreciate it. It's lovely to hear you have been enjoying your Simply Wigs experience! If you do require any assistance in placing an order online, we are more than happy to talk you through :) All the best, SW Team

“Wigs lovely, price great. Delivery slow.”

Helpful Report

Thank you for your feedback! We're delighted to hear you are happy with your purchase! If you do have any queries over the shipping time in the future, please do contact us on 01484 844557. SW Team

“Company is excellent. I would have given 5 stars for the scrunchie, which is the best out there....always too much hair on them to look realistic for a head which doesnt have much.....this was just right. Only thing is that the elastic which would go around my pony tail is too thick and hard to fasten it securely, even with a claw because of the thickness of the elastic. All in all tho, the best I have seen anywhere.”

Helpful Report

Thank you Kathleen for your excellent review, we really do appreciate it! We're so happy to hear you are happy with your recent purchase. If you require any assistance on making your hairpiece more secure, please do contact us on 01484 844557. Love, SW Team

“I have been wearing wigs supplied by Simply Wigs for over 10 years. I have gradually changed style as I grow older and now feel I have found the one for me. I keep trying new styles and Simply Wigs give me the opportunity to try and return. Why do I not look as glamorous as the models? One lesson I have learned is to give the wig 'time to settle'. Once washed I could have a better idea of 'the look' but this, understandably, is not an option. So, be brave or like me, return based on first impressions. Pictures shared by your valued customers help so please keep sharing.”

Helpful Report

Thank you Susan for your taking the time to leave your feedback, we really do appreciate it. We do understand that it can be so difficult ordering online, so we are delighted to hear you have been able to use the returns service. If you do have any queries in the future, please do contact us! All the best, SW Team

“Simple to order,easy to fit and looks good”

Helpful Report

Thank you Patricia for your lovely review! We're happy to hear you love your recent purchase. All the best, SW Team

“Promptly delivered and as described.”

Helpful Report

Thank you Charlotte for your fab review, we really do appreciate it. All the best, SW Team

“The wig was lovely but the color was wrong for me so I had to return it”

Helpful Report

Thank you for your brill review, we really do appreciate it. We're sorry to hear you found your order unsuitable. If you wish to discuss alternatives, please do contact us. All the best, SW Team

“I have been very happy with customer service but I have bought 4 wigs over the last couple of years 3 of which are supposedly the same size and make but the sizes are different. There is only one I really like the fit of. Unfortunately you only realise this when you wear it and it’s too late to send them back.”

Helpful Report

Thank you Myra for your brill review! We're happy to hear you are satisfied with the Customer Service provided by the team. We are however sorry to hear that you have experience issues with the sizing. If you call us on 01484 844557 prior to placing your order, we can check the sizing is perfect for you. We do hope to hear from you again soon, SW Team

“I think your staff are very friendly and helpful but I really do not like your new website. It is awkwardly laid out and difficult to navigate. It also has lost the facility for finding all styles in a given colour. This was important to me and no other wig seller had this. Your old website was really good. It would be better if it was possible to find out if an item is in stock before ordering and paying.”

Helpful Report

Thank you Kathy for your review. We're sorry to hear you are not a fan of the new website. We are currently looking into adding the feature of searching by colour, as we know how helpful this is! We are however unfortunately add any stock availability on our website, as we do not hold anything here. Please be reassured that we can check for you, if you would like to contact us prior to placing an order. All the best, SW Team

“Service was exceptional as was delivery, the topper colour was perfect,however, the part closest to the head was very thick with a matted appearance. It felt like a rug sitting on my head and spoiled the rest of the topper which looked very natural indeed.”

Helpful Report

Thank you Deborah for your brilliant review! It's lovely to know the team could be of assistance. If you do need any assistance in choosing an alternative, please do contact us on 01484 844557, and we will do our very best to help. All the best, SW Team

“Very realistic wigs that you are able to style with heat. The colours are great complete with darker roots. Would thoroughly recommend”

Helpful Report

Thank you Rob for your fab review, and for recommending us - we really do appreciate it. All the best to you, SW Team

“Very good service and a fairly good selection of petite wigs, much improved on a couple of years ago when I last purhased”

Helpful Report

“I was happy with my wig but the sides were a bit different than l usual have but ok.”

Helpful Report

Thank you for your feedback! We know how difficult it can be ordering online, so please do contact us on 01484 844557 if you require any assistance in choosing an alternative. All the best, SW Team

“It's a very good wig. The colour is perfect for me, thank you. There are little problems with the mesh on the right side. But I turned the bangs the other way and hid the flaw. I did not make a refund, there was no time to wait for another one again. I'll definitely order it again. I hope there will be no more shortcomings. Thank you.”

Helpful Report

Thank you Jelena for your feedback! It's lovely to know you are happy with the colour on your new style. We are however sorry to hear you found a slight fault on the cap. When you are ready to place another order, please do contact us, to ensure this is thoroughly checked prior to despatching. :) All the best, SW Team

“Excellent product but took five weeks to arrive which was disappointing. It would have been appreciated to have been informed that there was a delay on the product so that an alternative could have been ordered.”

Helpful Report

Thank you Stephen for your excellent review. We're sorry to hear there was a delay on your order! We do try to keep our customers up to date with their order, so we will be sure to pass on your feedback. If you require any assistance in the future, please do contact us. SW Team

“Great staff. Always prompt and helpful. My only observation is that they do not update and add additional wigs of various styles as often as they perhaps should.”

Helpful Report

Thank you Laurentia for your kind review, we really do appreciate it! We do ensure that we add all new launches on our site as soon as we can, but please do contact us if there is anything we don't have, that you wish to order. :) All the best, SW Team

“The wig I received was fine. The colour match very good unlike some of your competitors. I did think delivery a bit slow in fact I'd forgotten it when I was told it was on the way.”

Helpful Report

Thank you for your feedback! We're happy to hear you have found your perfect colour. If you do have any queries in the future on the delivery time, please do not hesitate to contact us :) All the best, SW Team

“Very good company,helpful,discreet and kind. Really pleased with purchases and feel a lot more confidant. Thank you.”

Helpful Report

Thank you for your brill review, we really do appreciate it. We're so delighted to hear you have enjoyed your experience with us. All the best, SW Team

“Lovely wig, only problem is some of the wefting along the front hasn't been finished properly and it keeps dropping into the fringe part which you can see which kind of defeats the point of wearing one”

Helpful Report

Thank you Sharon for your feedback, it is very much appreciated. If you do have any queries on your order, please do not hesitate to contact us. All the best, SW Team

Simply Wigs is rated 4.8 based on 13,637 reviews